Users Can't Login

Viewing 11 posts - 1 through 11 (of 11 total)
#113993
#114183

Shahjada
Keymaster

We already have fixed that issue, may you please send me a standard user login info to check.

#114231

Clearly the issue is still present in current code. I get many emails every day with users who can’t login and get the same spinning wheel. A commonality between all the users experiencing the issue is if they change their network (use different IP, change to mobile device service, login at work, etc.) it works.

Which is why I can’t troubleshoot because if I use their account details, I’m on a different IP and can login fine with their account. So, providing you with a standard user login of an affected user won’t help because you are on a different network too and the login will work for you.

However, I will add one of the affected user accounts below in a private reply for you to test…

#114232
This reply has been marked as private.
#114235

Shahjada
Keymaster

Hi,
Those 2 account login worked perfectly for me:
https://www.evernote.com/l/AV0zHmjDo0tGZpbWBhD_lke3O_JIoTBbzvIB/image.png

I also tried from different browser and networks, it is working fine and not triggering any error.

Please ask your users to send any screenshot or video of the error they are seeing.

#114236

That’s what I mentioned would happen. Because you are on a different network the login works fine. But the user can’t login on their end. There is no error triggered, only the login button spinning forever and nothing ever happens.

Here is another user another also having the same issue:

Username: alinsdau
Pass: K1yzpUdVqPo8

#114239

Shahjada
Keymaster

I already checked that user earlier, working fine for me in every browser Safari, FF, Chrome, EDGE, also checked from different GEO location, working fine.

#114240

Shahjada
Keymaster

May you please ask your your to record the situation and send a short video, please ask them to keep browser console ( https://developer.mozilla.org/en-US/docs/Tools/Browser_Console ) open.

#114244

I have created a brand new account and then tried logging in with the new account and got the spinning login wheel and it never logged me in. Here is the screencast of the browser console during the test. As you can see, the login does not function and just sits there spinning:

Screen Recording

#114245

Shahjada
Keymaster

As I’ve seen in your video, your server is returning 503 Service Unavailable, the error is not related to plugin, it is related to your server, please try disabling any security plugin you are using, or please contact server/hosting support.

#114247

Here is what I have found after more investigation…

I created another new user to test. The registration form has ‘Password’ and ‘Confirm Password’ fields. So the user creates their personal password at registration.

But, then the WP-Download plugin sends the user a welcome email with a different password than what the user selected on the form. I believe this is where the spinning login issue is be coming from. Because if I use my personal password the login hangs… But if I enter the password that the plugin sent in the welcome email, the login works.

This is the shortcode I’m using on the Registration form: [wpdm_reg_form captcha="true" verifyemail="true" autologin="true" redirect="/downloads/" logo="logo"]

Even with the parameter ‘verifyemail’ set to true, it still displays the password fields. Your docs state the following:

• Verifyemail: optional, default value is “true”, if value is “false”, it shows password field with registration form and doesn’t send verification email, otherwise, doesn’t show password field and send password to registration email.

So I believe the fix is either of the following:

1. Removing the two password fields from the registration form since the plugin is auto generating one that it sends to the user.
2. Making sure the password the user submits on the registration form is actually sent in the welcome email and not a different one.

What do you suggest? Thank you again for the assistance.

Viewing 11 posts - 1 through 11 (of 11 total)

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