I’m having an issue where registered users have purchased packages for download and their payments have completed but they are not able to download them from the site.
The purchases show on the download dashboard but there is no link I can find either on the page for the individual packages or on the download dashboard to actually download.
Hello,
Thanks for this amazing work, I just have one issue, I hope you can help me.
For one of my client, i’m using the tree shortcaode, but the problem is that he does not want to have to open a new link with the file details, I would like to have the popup with the information you have to give in order to download the file, I tried with the shortcode : download_link=1
But no luck,
Can you please help me ?
Thanks.
Hello Sten,
Please check the link for the image now, I have updated the code,
https://wpdmpro.w3eden.com/big-image-download/
when you will click the image, it will pop up with the form for the particular package. please let me know, if it works for you
Thank you and regards
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I was reading through the forums and found out pretty much how to use the Advance Custom Fields.
I had two issues so far with it though.
I created a Group in the Advance Custom Fields add-on. I have 4 fields in that group.
I copied the Template Tag for the entire group and put it in a page template. The Field titles show up but no data from those fields for a Product/Package page. It created a nice table but no data.
I then copied the custom fields one at a time and then the data shows up.
How do you get the data to show up with putting in the whole group?
Also, I tried to use the shortcode to create a Responsive Table with the “wpdm_all_packages” and the data doesn’t show up there as well.
There was another post here in the support forums where an admin gave this information and said it should work. It doesn’t.
Here is the link to that post here.
Advanced Custom Fields
Can you please help?
Also how often do you guys respond to messages?
I am in Las Vegas, USA and when I just posted this last response it is is January 23, Sunday at 2:09pm my time. I just want to know when the best time to be on here to get faster support.
I am setting up Amazon S3 plugin and testing with test product, an MP4 video file.
I click on attach for the product file.
It shows the link in the product admin side.
I go to preview product page and click download and it ends up playing the file instead of downloading.
Is there a setting I am missing to make it download instead automatically playing the video file?
And, it shows the actual URL that it is being downloaded from, is there a way to protect that link URL from being visible?
Hello @breldan,
Have you checked the below shortcode for direct download link?
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_direct_link-embed-direct-download-link-as-a-simple-text-link/
However, you can also make direct download link by editing link template with different template tags.
In example, if you use [download_url] as the download link in the button, then it will start downloading directly.
If the issue still persists, please share related links to check also provide me admin access in a private reply. So that I can do it for you.
Thanks
This reply has been marked as private.
Hello Sean Thornton,
For link-templates you can keep only [title] in your template for package title, you can also clone a link template from your Downloads > Templates section, adjust it and apply it for packages thereby. please let me know if you have more queries
Thank you and regards
Hello Hayeem,
The URLs so far are:
https://ddics.michaeloglesby.com/publications/
https://ddics.michaeloglesby.com/freedom-of-information/
But I would like to complete disable the title link to the Post Type and have users click the Title link to download instead; is this possible?
Best regards
Sean
Dear WPDM,
WordPress: 5.8.3
WPDM: 6.1.2
WPDM Directory Add-on: 4.4.1
PHP: 8.0.13
Is there a way, either via custom-functions.php code, or a setting, or a add-on, whereby I can disable the package title link to the package Post. I would like users to download the package directly from the Call-To-Action button as well as the Package Title.
Is this possible?
Best regards,
Sean
Hi @Robertwikholm,
You can update files from the file list of any package from the attached file list.

You will just remove the old file from there then reupload the newer and keep the file name same. In this way you can add newer version number there.
If you want to show only directory url, then either you have to add files by using SELECT FILES FROM SERVER or SELECT FROM MEDIA LIBRARY.

Also you can use the below shortcode to make direct download links for any packages.
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_direct_link-embed-direct-download-link-as-a-simple-text-link/
Hope you understand.
Thank you
Hello Sten,
Hope you are well. Do you want to activate the download link to an image as I share the link here?
https://wpdmpro.w3eden.com/big-image-download/
please check and let me know
Thank you and regards
Hi there,
I have updated the plugin to the latest free version(kept the old version as backup zip file in the plugin directory) and it seems all downloads are present. Here’s the reference screenshot.
However, your subscription is over that’s why the download plugin button is not present in the dashboard link I have shared before.
Regards
Hello Pierre,
I have found the issue for Download Button Color and Link Label issue of the All Download Table shortcode. Soon you shall be updated
Thank you and regards
I dont have the Pro version. I bought it some years back. On the reference link you have shared, I can’t see any download plugin button also.
Hi Nayeem,
Thanks for helping me with the link label issue.
Unfortunately I’m working on a private development site so I won’t be able to send you the link for issue one (re: permission-denied txt file). I was wondering if this may be an issue you have encountered before and if so – you’d be able to help out without a link anyways.
Just to provide some extra detail, the txt file is titled “permission-denied” and contains the following error message:
You don’t have permission to download this file
Thank you in advance.
This reply has been marked as private.
Hi,
Auto-install sometimes fails due to auth error or server file permission issue.
However, you can always download any add-on from the below link.
User Dashboard
Have a good day!
Hello Patricia,
Hope you are well. For changing link label, please check the package settings option as I image attached,

For more details, you may check this doc,
https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/
And For issue one, Can you please share the related URL for checking the issue?
Thank you and regards
Hello,
Sorry for the misunderstanding.
Could you please tell me which plugin and addons you are using?
Please also share the related page/package/downloads links to check the issue further.
Thanks
Hey Tanvir,
I’ve checked the link it is not available in my all payments gateway addon. Please add the razorpay to the download list – https://prnt.sc/26es7ff
Thanks
Hello Pierre,
Hope you are well. For #1, For changing link label, please check the package settings option as I image attached,

For more details, you may check this doc,
https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/
For #2, For changing the background color from Gary to another color, please check the settings from user interface as I image attached,

For more information, you can check this doc,
How to manage the styles and scripts of WordPress Download Manager Pro?
And for #3, yes you can, please check the shortcodes here, here you shall find a similar shortcode parameter called template for most of the shortcode, here you can put any custom link template,
https://www.wpdownloadmanager.com/doc/short-codes/
Please check
Thank you and regards
Hello,
I have several questions:
1- How to change “Download” word to other word?
2- How to change the background color from Gary to another color?
3-Are there another templates can apply to this page.
Please open this link as an example.
مكتبة قنشرين المسيحية
Thanks
Dear Nayeem,
Thnx for your quick response. In parallel I found out that using [WPDM_..] shortcode at the action buttons caused the problem. After replacing the shortcode by a copy of the download link, the downloads are executed properly.
Kind regards,
Jacqueline.