Hello Nicole,
Hope you are well. For appearance, you can pick any one of the shortcodes from here,
Short-codes
And for the interactive link template, you can choose it from here as I image attached,

please check and let me know
Thank you and regards
Hello Nicole,
Hope you are well. For appearance like the above demo URL, you can pick any one of the shortcodes from here,
Short-codes
And for the interactive link template, you can choose it from here as I image attached,

please check nd let me know
Thank you and regards
Hello,
Thanks for contacting us.
You can create direct download button without the download package page by editing link template. You can send me related pages of your website to check the issue further.
Let us know for further assistance.
Regards
Tanvir
Hi,
I´m using https://deployer.org/ to deploy my site to different stages (local/staging/production). I also use https://roots.io/bedrock/ file structure.
Local dev – Everything works great. It works with bedrock file structure, file browser root is “<something>/web/app/uploads/”.
Staging/Production – Attached files not working. File browser root default is “<something>/deploy/releases/2/web/app/uploads” where “uploads” is actually a symlink to “<something>/deploy/shared/web/app/uploads/”. This works for uploads in standard media library. I can upload files in media library first and then go to downloads/package and then “select from media library”. Then the files will be attached, “__wpdm_files” in db will have correct urls, and user can download the attached files. BUT, if I choose the “drop zone” or green “select files” button, the attached files will add up in the attached files meta box, BUT as soon as I press “update”, all attached files (but not the latest uploaded) will disappear from the meta box and will not be saved to db (“__wpdm_files” is almost empty, only one id).
Any ideas what could be wrong here?
Thanks,
/Per
Hello Adi,
If you are trying to remove those Facebook and Twitter text links, please explore this directory,
and remove those texts from download-manager\src\__\views\email-templates\default.html
from the 701-704
line.
And making a backup for the related files you may follow this doc,
Template Files
please check and let me know
Thank you and regards
Hi,
You can manually delete already detached files from asset manager ( Admin Menu ► Downloads ► Asset Manager ). In future, if you want to delete unlinked files automatically, please use the following option:

This is still not working. I used the shortcode that you provided to me and the order still doesn’t work… and it also doesn’t made a difference if I change the order to “desc”. Here’s the code I used:
[wpdm_tree download_link=1 category=other-department-forms cat_orderby=”name” cat_order=”asc”]
And here’s a screenshot of it applied in the page:
https://dairyone.com/wp-content/uploads/sites/2/2022/12/Screenshot-2022-12-19-155500-scaled.jpg
Please let me know what I am doing wrong. I would like the folders to start with A, then B, then C.
Thank you!
Jackie
To unset the download page link we created a new link template and excluded the text link there like mentioned here: https://www.wpdownloadmanager.com/support/topic/how-to-unlink-the-download-page/
After saving that template to all files as well to all categories, the changes are not displayed.
– we don’t use caching
– we are using Pro version
– wordpress updated, PHP updated, all plugins updated
– preview in link template looks well
– we also disabled all other link templated, did not work
– we also tried to remove all shortcode modification, without any success
Hello,
If you create using that feature, the download link will be like this format: yoursite.com/wp-uploads/2022/12/file.jpg as like the default file links of WordPress.
So Direct download link structure will be changed.
However, with wpdm pro you can upload bulk import download packages by following this doc here.
Regards
Tanvir
Whenever you use the “Create Pay Link” feature and the customer pays, they are redirected to the guest order screen but get a critical wordpress error page since there is nothing to download. The critical error also appears when someone pays for a package but there is nothing to download.
PLEASE FIX it so that the Create Pay Link doesn’t show critical error after payment. It should show the confirmation screen without errors
In premium package page template there is a template tag: [download_link_extended]
However the issue is that this displays incorrectly:

The price and Add to Cart button should be within the “Buy Now” table card. How to fix this since it’s a WPDM issue because the incorrect CSS is being given to the template tag in the page template. Also, this displays the wrong currency in the <span> (displays USD even when package is selling for different currency)
Hello,
Sorry for the delay. Somehow I missed this issue.
I found that you are using the older version of wpdm pro.
Please updated it to the latest version 6.2.8
If you can’t update it directly from your website, please update it from the link here.
I hope it will solve the issue.
Let us know for further assistance.
Regards
Tanvir
Hello,
I have checked your site. The files are arranged properly according to their name. But the folders are not arranged properly.
However, I have tested the shortcode in our testing envirnoment and found everything is working properly.
You can use shortcode like below
[wpdm_tree download_link=1 cat_orderby="name" cat_order="asc"]
It will arrange all categories and files according to alphabet without any issue.
Regards
Tanvir
Hello David S,
I have checked your issue and found that you have checked some categories too within your packages and some categories you have checked for the All visitor
role. For categories hierarchy, giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for the Allow Access
option or have to give a particular role on it like as I image attached or as usual for the select member option too,

because
Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors
and Package Access = Package Access empty + Category Access(Author) = Author
or Package Access = Package Access(Author) + Category Access(Author) = Author
More details can be found in the below link,
Allow Access: Access Control Option
I hope you have understood now.
please check and let me know
What is the advantage of buying Paid Plugin that we can’t control the styling of page, link, and email templates? Also, at many places download manager logo is loading. Isn’t it enough that we pay a yearly subscription and still have to market your plugin to our customers, who have nothing to do with your product?
Are you providing a free service to help us manually replace the image in your plugin directory on every plugin update?
Hello Jacqueline,
Thanks for contacting us.
Please use the shortcode like below. You can copy/paste to use:
[wpdm_tree download_link=1 category="other-department-forms" cat_orderby="name" cat_order="asc"]
I hope it will work properly then.
Let us know for further assistance.
Thanks
Hello xeill,
If you are trying to give a conditional-based template tag display with PHP, then you can try to edit/create a new template file from download-manager\src\Package\views\page-templates/link-templates
this directory. And for making a backup for the next update, you can follow this doc,
Template Files
please check and let me know
Thank you and regards
Hello Tanir,
Thank you for your reply..
I tried several things.. I stopped all plugins, as well as used several themes , and the problem still persists.
In fact, only one of these two plugins the tag or links works.
The plugins are:
– Document Library Pro
– Download Manager
When I disable one of them (Plugin) the tag works!!
There is a conflict, I don’t know from where?!!
I send this message to you and to other company. I hope that we find the problem and fix it.
Thank
Hi Tanvir,
Thank you for your timely response.
We do want to be in Google, etc., searches because we do have pages with download files that are available for the public.
Here is one such page: https://saarna.org/static-99/
If you click on a file name, it goes to the page created by the page template:
https://saarna.org/download/%f0%9f%92%a5static-99r-static-2002r-barr-2002r-training-guidelines-march-2021-2/
We don’t need, nor want these pages. How do I disable them?
We simply want a page with files listed and a download button next to each file.
I know that I can pass “title” as the parameter instead of “page_link” and this disables the link in the file title, but this does not prevent download manager from creating the page template page. I know this because when I am on a page template page, there are arrows that allow me to traverse through the page template pages.
So, how do I disable page template pages?
Thank you in advance for your help!
Jill
This reply has been marked as private.
This reply has been marked as private.
Hello,
It is visible in Google, so I assume that is the main reason you want to disable it.
making disallow Crawling Download Manager Pages for Google, Bing + search engines, Add the following code at the end of your active theme’s functions.php
:
function noindex_for_wpdm()
{
if ( is_singular( 'wpdmpro' ) ) {
echo '<meta name="robots" content="noindex, nofollow">';
}
}
I hope it may help you.
For further assistance, please also share related links of your website to check the issue closely and give you a solution quickly.
Thank you and regards
Tanvir
Hello,
The feature you are looking for is already available,
please check out the following link
WPDM – File Cart
Hi,
I have an invalid licence message when attempting to activate my download manager pro licence. Ive reviewed the documentation and it is because I have an old version of the plugin. When i click on the link to visit te “premium download area” a new windows opens and closes immediately
Running safari on a mac – latest version of the OS and safari
How do I access the download area?
Gerry
Hi Nayeem,
sorry for the delay!
The link template “template_solo” seems to be the right one.
How can I use it? In the download page there is just the page-template dropdown.
Regards