Hi, we really need your help to solve an important problem for us. We have a lot of download files for our customers, mostly PDF and they all work fine. But we have one big exe-file, about 80 MB that we need your help with.
When someone clicks on that big file it looks like nothing is happening for a long time! And this is not a new problem, but it seems like it is maybe getting worse lately. In some browsers it says “Waiting for www…” in others it looks like nothing, so people give up.
Only after waiting a looong time they finally got a window where they can chooce where to save the file. After that it behaves normal and they can see the download circle and that takes about one minute (but thats is expected, due to the file is 80MB). But it is the process before the actual download that seems to be wrong somehow.
The biggest problem is on many occasion it takes too long time just to start the process, before they can choose where to save the file. So our customers are given “file temporarily unavailable” or “file is broken”. We can´t have that, this is our most important file. And there must be many other WPDM users who have much bigger files than this, and it is working for them, or not?
I have also spoken to our webbhotel WP Engine several times over the year and they can´t seem to do anything more to make this file download better. They said they could see “the process is sometimes being killed before it even beginning the download”.
Yesterday I tried deactivated ALL other plugins (including roles) and changed to twentysexteen theme, but it behaved excatly the same, so there is no plugin conflict!!
I have also tried different web browsers on both Mac and PC. No differens.
But the most strange thing there is never (almost never?) any problem to download the file for me, the admin!! When logged in as admin download starts almost directly. But for other roles and non-logged-in, it is a problem. No matter how I clear cache or try in incognito mode, for admin it is fast, for others it is slow!!
How can that be? Does WPDM have a “fast lane” for admins?
Is there a problem with WPDM and exe-files?
Is there a problem with WPDM and files that are 80 MB?
Please help, I don´t know what else to do.
(I will try to give you temporary login and a link to the file in separate reply.)
I have tried to get an answer to this query for days now without success.
I use the Pro version of WPDM, I have created a large number of packages on my site, each containing a number of files. The individual files download ok but when users attempt to download the compressed Zip package, the downloaded file is empty. I cannot find any answers to how to correct this problem and it’s important for our customers to be able to do this. So can you please let me know what the solution is to this big problem.
I really do need to know the answer to this. If the Zip link isn’t supposed to work, then why is it there.
Recently the plugin stopped working. First, it wont display properly for the custom link template. (if I put download_link – a “#” appears) and for the download page template, where I have a password, the input fields appear but when you hit “download” nothing happens.
Hello, have renew my license for this function to make it work.
Have decided to force members to Like my FB page.
I have installed last update but i see the issue is not solved.
Problem is if i like the page it does not show download button but stay with Like with how many likes it was liked then i press unlike and like again it reloads show Download button then page not found with /undefined url similar to other topic i found here i have seen you told to that person the patch will be in new release but it does not work with last update.
See this link for google drive video i made with issue i have the second pop up window is not captured i record with Xbox in win 10 that is why it is not shown in the video.
https://drive.google.com/open?id=1q1XrK4zGpipUHlW-JlknPyTKQDPKYm_v
Also i wonder does the like button will disappear for other packages if the page was already liked?
Hi guys,
I have the same problem als outlined in this older thread by another user here: https://www.wpdownloadmanager.com/support/topic/all-downloads-giving-download-not-available-txt/
And it’s also as Shariar told the user there: there are no files linked to that package.
BUT – and here comes the point – all dwonloads were linked to the respective files.
What we did is, we cloned the whole WP installation and put it to a new server (new IP, new Domain). Everything seemed fine, but not the downloads. All files where transported, but somehow WPDM just deleted(?!) all links between the package and the respective files.
What can we do? We need that clone as it will be a productive part of a banking website for a customer.
So we’d need quite urgend support on this one.
Thanks a lot in advance!
Christoph
Hi,
I wan to hide all the metadata and keep only the link to download files.
Can you tell me how to do that?
Bets regards,
Maklei
Hi guys,
Is it possible to put a return URL in the “must login to download” link?
When the user clicks on the link it takes them to the login page and when they login they are directed to a page away from the package they wanted to download. So, either they click the back button on the browser or they are lost. It would be nice to have a returnurl on the link so they are directed back to the package after logging in.
Please let me know if it is possible and how.
Thanks!
Hi,
Package icon is displaying too big on Microsoft Edge. Please check the attachment.
Following is the current code of my package template:
<div class="panel panel-default">
<div class="panel-body">
[description]
</div>
<div class="panel-footer" data-durl="[download_url]" >
<div class="media">
<div class="pull-left">[icon]</div>
<div class="media-body"><strong class="ptitle">[title]</strong>
<div><strong>[download_link]</strong></div>
</div>
</div>
</div>
<div style="clear: both"></div>
</div>
Link: https://www.doctemplates.net/christmas-themed-award-certificate-templates/
Hi,
When uploading the feature image of a package, it shows the default image URL /wp-content/uploads/05/18/image.jpg.
BUT upon showing the packages on single post. the image URLs are changed to wp-content/plugins/download-manager/cache/Balance-Sheet-Template_Page_1-1-0x0.jpg.
Which is not good for image SEO. Can you please guide me about how to keep default image URLs when displaying the package, instead of WPDM url.
Link: http://update.wordtemplatesonline.net/3955-2/
Right click > View image to check the current path.
Thanks.
Hi,
on the web I have a list of all publications with it’s numbers. Now I would like to have a link to the “current publication” in the service column and would like to name it that way. Is there a way to do this?
Something link that:
[wpdm_package id='33333' label="aktuelle Ausgabe"]
[wpdm_package id='33333']aktuelle Ausgabe[/wpdm_package id='33333']
I have created my own link template. Is it possible to set this as the default value when adding new download packages? How do you do that? Thank you for your advice.