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Apr 16, 2020 at 1:37 pm #126000

In reply to: Urgent! Invalid Licence Key

Nayeem Riddhi
Moderator

Hi,

Please follow these steps if it helps you,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

You can also check the logout/login process again from your website.

Thanks.

Apr 15, 2020 at 5:34 pm #125947

In reply to: Please activate “zlib” in your server

Nayeem Riddhi
Moderator

Hi,

1. Generally, when you upload multiple files, it creates a zip download file. However, you can upload it from Attach dir with a zip file not uploading multiple files. you can use other options too.

2. You can disable the download button by giving the access role, and you can also check the option Downloads > Settings > Basic > When the user is not allowed to download. Thus you can hide the button

Thanks.

Apr 15, 2020 at 10:08 am #125902

Topic: Membership Subscribers and Download Limits

in forum Download Manager Pro

Krys Petersen
Participant

Hi

I have the memberships plugin installed and want to limit users to how many downloads they receive each given month.

I have the download limit plugin installed and number of downloads set, but users can still download as many docs as they want.

I can see users set as ‘Subscribers’ in the membership plugin but they are not set as subscribers in the Downloads plugin and I’m guessing this is why they are not being limited to downloads.

Help gratefully received

Ian

Apr 14, 2020 at 6:51 pm #125870

In reply to: Additional Previews is not working single-wpdmpro.php

Frebers
Participant

This reply has been marked as private.

Apr 14, 2020 at 10:29 am #125812

In reply to: Additional Previews is not working single-wpdmpro.php

Frebers
Participant

This reply has been marked as private.

Apr 14, 2020 at 3:44 am #125792

In reply to: Does the Rss Feed need to be activated?

Helen Wakefield
Participant

Sorry no, it isn’t working. The feed that I had is https://www.gunnedahbaptist.org.au/sermons/feed/ but that is not my downloads feed

So I have a Downloads category called sermons, the slug is sermon-downloads … what is the rss feed for that?

Thanks,

Apr 12, 2020 at 2:47 pm #125719

In reply to: Session Cache

David Gray
Participant

This is a problem worth promoting to the top of your queue. I just cleared more than 30,000 cache files from a small, low-traffic website. The out-of-control wpdm-cache put us over our host’s file limit, which then limited our site’s operations. The wpdm-cache folder is accumulating more than a megabyte’s worth of cache files per day — and most days we have zero downloads.

This should not be considered a feature request; it is a flaw.

Apr 9, 2020 at 8:57 pm #125590

In reply to: All PDF Previews and Downloads Broken After Update to 5.0.7
Nayeem Riddhi
Moderator
Hi,

Please follow these steps for upgrading the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

Then you should use download limit setting the value 999999 as the Limit Reset Period. It should work for an unlimited download option.

Please let me know if those works for you

Thanks.
- This reply was modified 6 years, 4 months ago by Nayeem Riddhi.
Apr 9, 2020 at 2:26 pm #125550

Topic: Form Lock Not Working

in forum Download Manager Pro

ZOOK Marketing
Participant

We purchased this plugin to be integrated to ourt website:
zookdisk.com

When I am trying it to assign to a package it downloads an error txt file. I have created a user account for you to investigate the lock system:
https://zookdisk.com/resource-category/downloadable-step-files/

We are using wpforms for formlock that is also installed and the name of the form is : FORM LOCK
We have created a user account for you and sent you via email:
support@wpdownloadmanager.com

Apr 8, 2020 at 9:17 pm #125508

In reply to: Favorite button

Osees photo
Participant

This reply has been marked as private.

Apr 8, 2020 at 9:15 pm #125507

In reply to: Favorite button

Osees photo
Participant

Did exactly what you said, except the activation. We have a 1 site licence and this is our development server. If we copy everything over to our live production we can activate this single licence there.

But still no change. The favorite button doesn’t work.

With WPEngine we tested with all plugins off, basic themes, nothing made the favorite button work.

So kind of stuck here. It is the main feature of the plugin.

What we can see is that if we go to the my downloads page, some of the images we set to favorite are there. But not all of them.. So it is saving the favorites in a way. but doesn’t update the number favorites, after favoriting the package. And not all the favorites are being saved.

Apr 8, 2020 at 8:39 pm #125505

In reply to: Same File Being Counted as Multiple Downloads in Download Limit Plugin

Web Guy
Participant

This reply has been marked as private.

Apr 8, 2020 at 8:38 pm #125504

In reply to: Search with different variables other than file name

Nayeem Riddhi
Moderator

Hi,

Can you please check it, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/ and what type of variable you want to give for the different package.

Thanks.

Apr 8, 2020 at 3:08 pm #125454

In reply to: How to show Packages as grid

Nayeem Riddhi
Moderator

Hi,

You can check this doc, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/, here one parameter called cols you can check this as your given value. also, you can check this doc too, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/

Thanks.

Apr 8, 2020 at 12:16 pm #125433

In reply to: Shortcode not working

Samphire Amps
Participant

This reply has been marked as private.

Apr 7, 2020 at 5:12 pm #125383

In reply to: https://i.hizliresim.com/6TTzRZ.png

x472134
Participant

hello, thanks for your interest.
But there are those who are stuck in my head. Now I want to learn the logic of what exactly happens when we value roles.
Also, how can we do this if we want to give unlimited downloads to all roles?

Apr 7, 2020 at 4:18 pm #125375

In reply to: Template Preview not working

Samphire Amps
Participant

This reply has been marked as private.

Apr 6, 2020 at 4:35 pm #125270

Topic: Category Page Not Working

in forum Download Manager Pro

Emma Walshaw
Participant

Hi,

I am facing the issue on the category page, all the categories pages working fine but one following page is fetching 500 error.
Checked all basic things like URL, menu link etc.
https://texturehub.co.uk/downloads/vegetation-textures/

You can go through main site to check,

Home

Thanks,

Apr 6, 2020 at 2:15 pm #125257

In reply to: Site moved to subdomain. Cannot activate License Key

Nayeem Riddhi
Moderator

Hi,

Please try to logout/login again, it may help you. also, you may try these steps,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from Downloads > Settings > Updates tab

Thanks.

Apr 6, 2020 at 1:37 pm #125254

In reply to: Cant update plugin Download Manager Pro???

Nayeem Riddhi
Moderator

Hi,

Please follow these steps for upgrading the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from Downloads > Settings > Updates tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

Thanks.

Apr 6, 2020 at 1:26 pm #125253

In reply to: ATTENTION…… Please reply! I have tried everything to get a question answered

DPSI Partner Relations
Participant

Maybe I am not asking this correctly.

Let me try to better explain what we have.

Under Settings I go to ‘Quick Forms’

Once there I have a field called DPSI Customer # with the following attributes:
– Field Label: DPSI Customer Number
– Field Name: acf_Registration_cust_no
– Field Type: Text
– Required Attribute: Not Required

Once the user registers on our site we capture the information. We can then go to the Users/All Users section of the wordpress site. There we can view the customer and we see the DPSI Customer # that they entered on the registration form.

The customer then logs into our site and downloads a file that is password protected. They are prompted with a message saying that an email will be sent to them with the password to unlock the file.

An email is then sent to our support team (via Download Notifications) stating the a user has downloaded a file and requires a password to unlock the file after download. Our support teams then needs to verify that this is a active customer of ours and is permitted to unlock the software that they downloaded.

Here is the problem: The email that support receives contains the users email address but we cannot show the DPSI Customer # that was entered during registration.

We need to show the DPSI Customer # on this email that we send to our Customer Support team.

How can we do this?

Thanks,
Steve

Apr 5, 2020 at 10:41 pm #125200

In reply to: WDPM Archive Sidebar not showing up

Jonas Wagner
Participant

Hi and thanks for your quick reply. I finally found it here: Downloads > Settings > User Interface : the Bootstrap-Version had not been chosen yet. I set it to version 4 and it finally worked like a charm.

Best wishes from Germany and stay healthy and happy

Apr 5, 2020 at 8:14 pm #125199

In reply to: Automatically close form popup after download

Phil Chandler
Participant

This reply has been marked as private.

Apr 4, 2020 at 10:38 am #125100

In reply to: can’t add additional preview images at frontend

Nayeem Riddhi
Moderator

Oh really sorry, I have missed your topic. It may be a CSS or Jquery issue. Because, when you click the additional preview images “plus” image it takes you to the top of the page. Please try adjusting from Downloads > Settings > User Interface enabling/disabling styles/scripts. It may help you. Please let me know.

Thanks.

Apr 3, 2020 at 7:08 am #125043

In reply to: Automatically close form popup after download

Nayeem Riddhi
Moderator

Hi,

If somebody clicks the download button, then it needs to stay on the same page for some time. Like when you press the button it downloads the file from the generated link. By default, the feature is, it has to be closed the popup manually.

Thanks.
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