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Update Fails

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Nov 19, 2020 at 7:54 am #141039

Marco Cortecchia
Participant

Update from 5.3.0 to 5.3.1 fails :

Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Nov 19, 2020 at 8:32 am #141042

Kazi
Moderator

Hi Marco,

The error can show for some reasons. WP download manager is a large plugin, with many modules and language files. This can cause issues with some servers when using the automatic update.
It can be happen if there is an issue with the zip file you’re uploading/downloaded. It can also be happened with your hosting as WordPress doesn’t have enough memory on the web server to unzip and upload the contents of the zip file.

Please try manually reinstalling WPDM? To do so, download the WPDM plugin here:

https://downloads.wordpress.org/plugin/download-manager.latest-stable.zip

You can do this manually by logging in to your site via FTP or Cpanel, and delete the existing WPDM plugin from plugins folder. You should then be able to reinstall the plugin manually by following the instructions here:

Download Manager

It is recommended that you make a complete backup of your website before trying this.

I hope this helps! Please let us know if you have any questions.

Thanks

Nov 19, 2020 at 9:21 am #141044

Francois ROY
Participant

HI,

I’ve the same issue at every WPDM Pro update. Forced to download at every time the new version ZIP package in may WPDM account interface, and install manually.
No automatic update, it’s very discouraging and boring for a purchase plugin at 59$ annual.
why you do not solve this big problem 🙁

Thanks

  • This reply was modified 3 years, 6 months ago by Francois ROY.
Nov 19, 2020 at 12:50 pm #141062

Nayeem Riddhi
Moderator

Please for PRO check if there correct license key in your Downloads > Settings > License option. and save settings again. Then try again to update. It will work then.

Thanks

Nov 20, 2020 at 3:02 pm #141141

Francois ROY
Participant

I send your this message to say
That the upgrade to version 5.3.2 of WPDM it is performed correctly automatically, without doing the manipulation manually

Tanks
François ROY

Viewing 5 posts - 1 through 5 (of 5 total)

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