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In reply to: How do I see all downloads assigned to a User?
I don’t mean in that page.
I mean when the admins go to the Packages page, they can’t filter on anything.Downloads All Packages.
How do they go to this area, and filter by Users… or how do they do they anywhere else??It’s a major flaw for them as that’s where they add them all, so how do they now go to that page, and filter by the user, to see if that users has all the downloads they need?
Simon
In reply to: Tag search
Unfortunately, search by tags feature is not available right now. If you want you can avail our Custom Upgrade Service
And also, I’m sorry for the misunderstanding. I thought you were looking to query all downloads from specified tag(s).Regards
Hello there, This is my subscription-based website where I offer pdf’s to be downloaded. Monthly users can download 3 reports per month, then after 3 downloads if anyone intends to download more reports (PDF), they will have to pay an additional 14.99$. Previously it worked. I had posts where the download button was there as well as another package of pdf that could be added to the cart. Right now when I am adding the shortcode of that 14.99$ package on any post on my WordPress. The page shows a critical error message.
I got an email from WordPress saying Stripe is creating the issue. Here is the mail:
Howdy!
WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, WPDM – Stripe.
First, visit your website (https://adventurefreaksss.com/) and check for any visible issues. Next, visit the page where the error was caught (https://adventurefreaksss.com/wp-admin/post.php?post=2055&action=edit) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.5.3
Active theme: Astra (version 4.6.14)
Current plugin: WPDM – Stripe (version 1.6.5)
PHP version 8.1.27Error Details
=============
An error of type E_ERROR was caused in line 1137 of the file /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdmpp-stripe/wpdmpp-stripe.php. Error message: Uncaught Error: Call to a member function create() on null in /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdmpp-stripe/wpdmpp-stripe.php:1137
Stack trace:
#0 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdmpp-stripe/wpdmpp-stripe.php(1210): WPDMPP\Libs\PaymentMethods\WPDM_Stripe->buyNowButton()
#1 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/class-wp-hook.php(324): WPDMPP\Libs\PaymentMethods\WPDM_Stripe->buyNow()
#2 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#3 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdm-premium-packages/templates/add-to-cart/buy-now.php(15): apply_filters()
#4 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdm-premium-packages/includes/libs/ShortCodes.php(122): include(‘/home/u87575358…’)
#5 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdm-premium-packages/includes/libs/cart-functions.php(1279): WPDMPP\Libs\ShortCodes->buyNowHTML()
#6 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdm-premium-packages/wpdm-premium-packages.php(1392): wpdmpp_add_to_cart_html()
#7 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/class-wp-hook.php(326): WPDMPP\WPDMPremiumPackage->fetchTemplateTag()
#8 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#9 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/download-manager/src/Package/PackageController.php(397): apply_filters()
#10 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/download-manager/src/Package/PackageController.php(1818): WPDM\Package\PackageController->prepare()
#11 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/download-manager/src/Package/Shortcodes.php(68): WPDM\Package\PackageController->fetchTemplate()
#12 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/shortcodes.php(433): WPDM\Package\Shortcodes->singlePackage()
#13 [internal function]: do_shortcode_tag()
#14 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/shortcodes.php(273): preg_replace_callback()
#15 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/class-wp-hook.php(324): do_shortcode()
#16 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#17 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/rest-api/endpoints/class-wp-rest-posts-controller.php(1865): apply_filters()
#18 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/rest-api/endpoints/class-wp-rest-posts-controller.php(569): WP_REST_Posts_Controller->prepare_item_for_response()
#19 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(1230): WP_REST_Posts_Controller->get_item()
#20 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(1063): WP_REST_Server->respond_to_request()
#21 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/rest-api.php(555): WP_REST_Server->dispatch()
#22 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/rest-api.php(2922): rest_do_request()
#23 [internal function]: rest_preload_api_request()
#24 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/block-editor.php(753): array_reduce()
#25 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-admin/edit-form-blocks.php(77): block_editor_rest_api_preload()
#26 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-admin/post.php(187): require(‘/home/u87575358…’)
#27 {main}
thrownKindly check on this. And let me know. Thanks.
In reply to: Server utilization of 100%
Hi there!
Anytime i migrate a WP-Site (e.g. from staging.domain.com to newdomain.com) half of the files are not there anymore, error: “no files attached”. So i have to manually attach each download again. I did WP-Site migrations many times already, i never had those kind of issunes with a plugin.
Plese check (files at the bottom of the page): https://schule-regensberg.ch/downloads/
Any ideas?
Many thanks!
In reply to: Direct download
Now it’s clear to me. It’s because of auto download option.
In free version there is no option called Disable Auto Download.Download Manager Pro offers the option to disable auto-downloads, here is the screenshot
Regards
Topic: Direct download
Hi everyone.
My download button works ok on the page where I want to offer downloads.
But when I click on this button, a pop up window appears, I tick that I accept the Terms of service, then put the password that I have set up and eventually also click the captcha (I’am human).
Then the page refreshs and I see a nice green button in the popup window saying DOWNLOAD but the problem is that the download already begins without even having to push this download button!
I’d like the download to be effective ONLY if we push the Download button.
Can you help me?
Thanks in advanceHi
We want to view all downloads assigned to a given user, so that we can filter them, and maybe edit them, or see if one download package is missing.How do we do this please?
I don’t see it in the Packages > Downloads, a Filter by User.hope you can help.
Simon
Visitors of the site are not able to download files via the download manager form. Neither am I or other admins. We are all greeted with a “permission denied .txt file for any file that we attempt to download or view.
In reply to: need full demo data for import
In reply to: need full demo data for import
In reply to: Path to modify template [wpdm_user_profile]
Topic: Change Tags URL Base
I see in the URL Structure (first box on Downloads > Settings > General) allows the altering of the package and category URL base, but I would like to update the tags URL base. Is there a way to do that?
Hello,
Is there any shortcode available to display a single dynamic counter of Total number of Downloads combined of all items from entire WP Download Manager ?If using the “file cart add-on” with “form lock” (in our case contact form 7) it is not possible to see who downloaded what. In our case we want to see the data that the user filled out in the form (name, e-mail, terms of use) and the files they downloaded. It is possible to send an E-Mail Notification via Contact form 7 with all the data to our admin but the files that have been downloaded are not shown there.
Our File Cart with Form Lock
https://tinyurl.com/2bhx5rk8In reply to: Asset Manager (BETA)
Hello, Jan
I hope this message finds you well and thanks for contacting us.
– If you delete all files from Asset Manager, it will also affect the files on server.
– Currently, you can use the short-code or share links to share assets with others.
– You can check this plugin Advance Access Control. This will help you to control user-specific access to your files and document downloads.Regards
In reply to: Problems with apostrophes
Hello cnmesoamerica,
Hope you are well. Your wp-admin credentials are not working. However, For the apostrophe issue with uploading file, can you please check the settings from
Downloads > Settings > General > Upload Settingsas I image attached,
And for loading the category automatically please add the
init=1parameter to your shortcode, Thus I hope it will resolve the issue. please check and let me know.Thank you and regards
Hi,
trying to integrate the wpdm-form-lock to my downloads. But after i filled the form (liveform 4.74) it gets stuck – i see an ajax error with message: “is_file(): File name is longer than the maximum allowed path length on this platform (4096)”.
Please contact me for support.
ThanksIn reply to: Paid but expired
Hello Rudi Samyn,
Hope you are well. And sorry for the inconvenience. Can you please elaborate on the package appears expired and I can’t update/download issue, are you talking about your site
Downloads > All Packagesissue or your order issue here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases from your account. please check and let me know.Thank you and regards
I’m posting this comment to help those who may encounter the same issues I did using WPDM (free or pro) on an OVH mutualized hosting and WP-Rocket as a caching plugin. If it can save someone from wasting hours like I did…
Problem description: when clicking on the “download” button in WPDM documents page, the file download starts but stops and ends in failure.
Cause: the Gzip rules added by WP-Rocket to the htaccess file are incompatible with those of OVH. In some cases, this doesn’t cause any visible problems, but if you install WPDM, downloads don’t work.
Resolution: install the “WP Rocket | Remove GZIP (mod_deflate) rules” plugin proposed by WP-Rocket on this URL : https://docs.wp-rocket.me/article/1790-erreur-blank-response-from-server-ovh-locotranslate page.
They offer this solution for Locotranslate, but it also covers the WP-ROCKET/OVH problem.
Hope that helps !
In reply to: Download Stats not recording all Downloads
Hi Nayeem,
It is working logging in with the clients user but is not working when the client does it. Even if it is there browser what could be preventing it from being recorded?
How does the stats get recorded? What could stop it?
As there are multiple users that are not being recorded what could cause this?
If it was just user it would be OK but as this looks like it is quite a few members and the stats are important to see trends and also to ensure that downloads aren’t abused, it is really important that this is solved. So it would be good to know what external factors could stop the stats from being recorded and if anything can be done about it.
Thanks
In reply to: PDF indexing for Google search
In reply to: Download Stats not recording all Downloads
Hi Nayeem,
Thank you for checking. All downloads require a membership – so anyone who is downloading will need to have logged in.
While when I checked it seemed to work, there does seem to be a problem (as stated in my clients email)
Could you advise how to troubleshoot this further?
In reply to: Download Stats not recording all Downloads
Hello Anna Nguyen,
Hope you are well. Thanks for writing to us. Download Stats is working properly from our testing site. If possible, please, give your temporary wp-admin login details in a private reply to check the issue. And for updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from
Downloads > Settings > License, and then please update the plugin from thewp-admin > pluginspanel.For saving settings again for the license key option from
Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated, I hope that it will solve your issue.If the problem persists then you can also manually update the plugin by downloading it from your purchase page, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases.
Please check and let me know, if you have any queries.
Thank you and regards
Hi,
I have had a message from my client saying not all downloads are being recorded.
Can you please urgently look at this – we identified it firstly with Matthew Haddon but there are definitely others including Lucy Wilcox who dowload lots of files but the website is showing nothing (in fact I would say that if a member is not showing any downloads then this is in correct; everyone of our members have definitely downloaded something), as without accurate stats data I am unable to see trends or abuse of the files which is really important for us.
Also when I tried to update the plugin I received the following error –
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signatureLooking forward to your response
