Hello Joachim Bartel,
Hope you are well. For some add-ons PLUGIN not FOUND message will show because they are PRO plugins and they are not in the WordPress Plugin repository. And for certain site server settings, DOWNLOADS –> Settings –> Updates will not work, For updating the WPDM main plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.
Alternatively, You can also download them from here.
And for updating WPDM add-ons, please download your plugin from here,
User Dashboard
and update manually from the wp-admin dashboard Plugins > Add New option. I hope, thus it will work fine. please check and let me know
Thank you and regards
Hi
Having issues with the All Downloads Table not showing any Packages and not excluding categories. See images and more In the second image you can see that I’ve excluded a category (on the left), but it still shows in the dropdown. In the first image you can see 365 files found, nothing listed though. Testing URL link
Please advise
Regards
Werner
The problem comes about after upgrading the plugin. I’ve gone ahead and upgraded all of them to the latest then updated the short codes the best I can. Here are the screenshots of what we are experiencing. Please let me know if you have questions.
Layout of Downloads->Home before upgrading:
Layout of Downloads->Home after upgrading and fixing short code:
Once I get into a category you can see how the package description layout changed:
This is what viewing a package looked like before upgrading:
Viewing a package post upgrade:
I have not made any changes to the document-library page so you can see exactly what it looks like after upgrading, before I change any short codes.
Hopefully this helps clarify the issues we are experiencing. Thanks again.
The users Max Muster or MartinPfeiffer all received a package with photos.
The files for download are not displayed in the dashboard.
That’s the problem I can’t get any further!
The login works perfectly and if successful, the user is redirected to his dashboard.
His photos should then be visible there under “my Downloads”. NOTHING no matter what I try shows up there.
Why are files suddenly no longer displayed in the dashboard? I’ve tried everything but no chance.
Urgent help please as these days it’s really annoying that one problem gets fixed and the next one pops up.
THANKS
UPDATE: I did as you suggested, even after the option to replace files with same name was enabled, when you click the red trash icon in the package edit to remove an attached file and then you upload another file with the SAME name, the downloadmanager silently FAILS and when you try downloading it only downloads a BLANK file with zero bytes called “download-manager-files”. It’s a bug, I have tested, please fix it so that duplicate file names don’t cause the download to break.
I would like to directly link to the actual download straight from the table that is produced using the [wpdm_user_dashboard recommended="recent"] shortcode.
In your example, the URL tied to each item in the “Last 5 Downloads” table drives to the package page. I prefer the URL in the table directly link to the actual file. I’m trying to remove one step for my visitors.
Actually, I don’t have any need for the package pages at all.
I am guessing I can download the plugin manually and just upload it to the plugin-folder, and then reactivate the pro version with my code. But I want to be sure this is the correct way to update an existing installation of the plugin, without overwriting existing settings and downloads.
Hello Owen,
Thanks for contacting us.
Generally email lock is for free downloads to collect emails of the visitors. For premium downloads, you already get the email when they pay for the download. There is no need to collect email through email lock. So the feature will not work properly here with premium downloads. Hope you understand.
Let us know for further assistance.
Regards
Tanvir
Hello Kevin,
Thanks for contacting us.
You can set the allowed file types for Downloads > Settings > Basic
However, if the issue still persists, please share the related url of your website as well as admin access of your website in a private reply to check and inspect the issue further.
Regards
Tanvir
Hello Travis Harley,
Hope you are well. With the [wpdm_all_packages] shortcode you can display all the packages and if you want to show the table for a specific category or categories, you can use the categories parameter. please check the doc here for more details,
[wpdm_all_packages] – List all downloads in tabular format in a page
please check and let me know
Thank you and regards
Hello Alex,
Thanks for contacting WPDM Support forum.
However, you can check the below setting is already disabled
If all are set properly, Sometimes cache can cause this issue. So if you are using any cache plugin, kindly clear cache and disable that for some times.
After following all, if the issue still persists, please share temporary admin access in a private reply as well as realted downloads links.
Regards
Tanvir
Hi
The download template doesn’t appears on my post page.
I have this problem just now, with my last song.
If you go: https://tunes.audio/audio-archive/, you can reach all songs with button, but not the last one.
Other problem is, that if I on the downloads page to “Embed” click, the page will be darker and nothing happen. I can’t find the ID for the package.
I can send you a temp. Admin login pr PM, if you tell me how it works.
Cheers
Geza
This reply has been marked as private.
Hi,
I´m using https://deployer.org/ to deploy my site to different stages (local/staging/production). I also use https://roots.io/bedrock/ file structure.
Local dev – Everything works great. It works with bedrock file structure, file browser root is “<something>/web/app/uploads/”.
Staging/Production – Attached files not working. File browser root default is “<something>/deploy/releases/2/web/app/uploads” where “uploads” is actually a symlink to “<something>/deploy/shared/web/app/uploads/”. This works for uploads in standard media library. I can upload files in media library first and then go to downloads/package and then “select from media library”. Then the files will be attached, “__wpdm_files” in db will have correct urls, and user can download the attached files. BUT, if I choose the “drop zone” or green “select files” button, the attached files will add up in the attached files meta box, BUT as soon as I press “update”, all attached files (but not the latest uploaded) will disappear from the meta box and will not be saved to db (“__wpdm_files” is almost empty, only one id).
Any ideas what could be wrong here?
Thanks,
/Per
Hi,
You can manually delete already detached files from asset manager ( Admin Menu ► Downloads ► Asset Manager ). In future, if you want to delete unlinked files automatically, please use the following option:
I need to know how to set up a custom page template for all my downloads with some custom fields that I created
This reply has been marked as private.
Hello,
Thanks for contacting us.
To show templates like these, you have to set link templates for these. You will find that there are already some link templates created by default. You can check from Downloads > Templates > Link Templates. Then you can show all downloads using shortcodes with template parameter of wpdm
Please check details here:
Link Template
template tags are supported by link and page templates. You can show any contents dynamically on link templates by adding template tags from below:
Template Tags
Regards
Tanvir
Hi Nayeem,
thanks for the quick reply.
Our user-dashboard mainly contains a table list of all available download packages, as you can see in the screenshot I’ve sent in my previous message.
We used the [wpdm_user_dashboard]-shortcode to display the table.
Now we wish to add a column which displays the upload date and contains a sorting function (sort downloads by date).
I hope I could clear up any misunderstandings.
Thanks for the support
This reply has been marked as private.
Hi,
we are trying to use the shortcode [publish_date] within the link-template-default.php, but this shortcode is not working. But [update_date] is working without problems ..
We are using these shortcodes:
[wpdm_all_packages] – List all downloads in tabular format in a page
Hello Marco,
I have just checked the csv file that you provided.
Actually the row and columns are not in the same format that wpdm bulk import supports.
Please follow the doc here There is a sample csv (download here)
You can follow that csv to create the csv file with your downloads that needs to be uploaded.
Regards
Tanvir
Hello frank braun,
Yes, please check the doc here,
[wpdm_category] – Query All Downloads From One or More Categories
you shall find the parameter colspadand colsphone for responsive design. I hope it will help you. please check and let me know
Thank you and regards
Hello @Hassnain,
You can use the below shortcode to order by date
[wpdm_all_packages] – List all downloads in tabular format in a page
Here you can use the parameter order_by and order to show in order. Also you will be able to show top downloads by using parameter download_count
Let us know for further assistance.
Regards
Tanvir
