Tahasin

Please ensure that the Download Manager and File Cart add-ons are updated as soon as new versions become available. Thank you!

Hello, Marco

I hope you are doing well and thanks for reaching out.

Are you trying to change the payment method for license renew purpose? Please check and let me know.

Regards

I will give you an update tomorrow. Thanks for your patience.

Hello, Paul

I hope you are doing well and thanks for reaching out.

Please send an order note from here:User Dashboard > Purchases. Here is a video to assist you:https://youtu.be/h46gJwjtcV8

Regards

I will ask for the credentials if required. Thanks for asking.

We are reviewing it again and will provide you with an update shortly.

Hello, HappyHelper

I hope you are doing well and thanks for writing to us.

I will forward your feature request to our development team for consideration. I’ll keep you updated on whether these features will be added in future updates.

I appreciate your patience!

Yes, you can edit an existing template as well.
If you create a new template and want to apply it to all your packages, you will need to change the template for each package.

screenshot

If you have the paid version, you can easily create a new link template by navigating to Downloads > Templates. Click on “Create New Link Template” in the top right corner, then paste your code and give your new template a name.

Currently, there isn’t an option to set up this snippet in the free version. Please make sure to keep a copy of this code.

If you find my assistance helpful, I would be grateful if you could leave a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post. Your support means a lot and truly inspires us!

Thank you! 🤗

Hello, Ross

I hope you are doing well.

Could you please let me know which email template you would like to customize, or if you would like to change the background color?

Regards

Currently, there isn’t a pre-made template available for this. To achieve the desired result, you’ll need to customize the template. However, if you’re using Download Manager Pro, customizing the link template can be done easily.

Hello, Rob

I hope you are doing well and thanks for reaching out.

Unfortunately, Download Manager does not have integration with Citrix Sharefile.

Regards

It would be really helpful if you could share a screenshot or video of the page you’re looking to bypass or hide. That way, I can better understand your request and assist you more effectively.

Regards

If you find our assistance helpful, we would be grateful if you could leave a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post. Your support means a lot and truly inspires us!

Thank you! 🤗

Without FTP access, it’s challenging for us to identify the issue on your side, especially since the URL works perfectly in our testing environment. We need to make some code adjustments and monitor the live changes to pinpoint the problem effectively.

I appreciate your understanding of our situation.

We are committed to providing the best possible service to our users, and we truly appreciate your support.

Warm regards,
Tahasin

Hello, Cornelis

We sincerely apologize for the inconvenience you’ve experienced regarding the license expiration issue. Please know that we are actively engaging with both our accounting team and the relevant authorities to resolve this matter promptly and ensure a sustainable solution.

I will give you an update as soon as possible.

Thank you for your patience and understanding. We are committed to addressing this issue as quickly as possible.

Regards

I have also noticed that the plugin is not up to date, please update the plugin(for safety keep a backup copy of version 6.5.7).

Hello,Chelsea Profit

We have added an IP Address column to the filtered stats CSV file by customizing some code. Please check it.

Regards

It would be helpful if you could send me the files you wanted to upload.

Also share the login URL

Hello,

I hope you are doing well and thanks for reaching out.

Please share wp-login credentials in a private reply to check the issue.

Regards