Tahasin

Hello, Ann

I hope this message finds you well and sorry for the inconvenience.

Could you please share related URL regarding this issue along with WP-login credential in a private reply to check the issue thoroughly.

Regards

Hello, pagan11460

I hope you are doing well and sorry for the inconvenience.

First of all, I can’t see any loom video link.

Files are downloading perfectly, here you can see.

Are you referring to this ? Kindly check and let me know.

Regards

Simply download again from your orders page to get latest version.

Investigating the issue, spare us some time.

Regards

Kindly share your WP-login credentials in a private reply.

Hello, Alice Giacomini

I hope this message finds you well and sorry for the inconvenience.

Kindly mail your order ID along with a description of the issue to support@wpdownloadmanager.com or you can send an order note from this page page by following this

Regards

Hello, Paul

I hope this message finds you well and sorry for the inconvenience.

Kindly share your Order Id and WP-login credentials in a private reply to check the issue.

Regards

Kindly resolve these errors, it might result in solving the loading issue. In the error_log, I can’t see any error related to Download Manager.

It’s working fine.
Here is the screencast

Hello, Yasaman

I hope this message finds you well and sorry for the inconvenience.

Kindly share your WP-login credential and Order details in a private reply to check the issue.

Regards

Hello, James

I hope this message finds you well and sorry for the inconvenience.

Kindly make sure that the plugin is up-to-date and share WP-login credential in a private reply to check the issue thoroughly.

Regards

Glad to here that 🤗

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here

Regards

It’s because of sidebar, if you want to hide it
use this CSS code

#right-sidebar {
  display: none;
}