Tahasin

When a user submits an email lock form, you should receive a notification email. The link in that email will redirect you to the subscribers’ page, where you can see who requested the download, and you can choose to either approve or decline the request.

Just to clarify, are you saying that you’re not receiving the notification email, or are you looking for an alternative way to approve the request without logging into the dashboard?

Hello,

I hope you are doing well and thanks for reaching out.

Kindly select the option wait for approval, here is a screenshot for your assistance.

Please chec

I have forwarded the message, and you will receive an update soon.

Please send a customization request here: https://www.wpdownloadmanager.com/download/custom-upgrade-service/

I’m glad you’ve identified the cause of the issue.

It will require customization

Hello, Luca

I hope you are doing well and thanks for reaching out.

Are trying referring to package ID or id attribute?

Please check and let me know.

Regards

We have identified the problem and working on to solve it as soon as possible. Thanks for your patience.

Thanks for sharing the video, I am checking once again.

Yes custom template file will ve overwritten with an update. To avoid this issue, follow these steps:

– Create a directory named download-manager inside your active theme directory
– Now copy the files you want to modify from /src/{ComponentDir}/views dir to /{active-theme}/download-manager/ dir.
– Customize template file(s) in {active-theme}/download-manager dir as per your need
– Keep dir structure, means, a file from /src/Packages/views/link-templates dir should go to /{active-theme}/download-manager/link-templates dir.

Please check and let me know if you require any further assistance.

Regards

It will require customization to add file name in the export CSV file. Right now, you can see these options in the CSV file Package ID Package Name User ID User Name User Email Order ID Date Timestamp

Hello, shardie

I hope you are doing well and thanks for reaching out.
Could you please share the URL where I can see the featured image? Normally, 400×400 should work.

Regards

If you use the Archive Page Flat option, it will prevent users from being redirected to an empty page when there are no files available under the root directory.

Alternatively, you can try the Archive Page Filter, which ensures that users won’t be directed to an empty page. If no files are available under the root category, it will simply display the message “No Downloads Found.”

Please pay a visit to this page, where you will find multiple ways to present the categories, making the category page more attractive.

Please check and let me know.

Regards

Account status is working fine from our end, please share wp-login credentials in a private reply to check the issue.

Regards

Hello, Roman

I hope you are doing well and thanks for writing to us.
Could you please share a screenshot of the ‘release user’ button or any error you encounter?

Please check and let me know.

Regards

Just create a new page and use this short-code there

[wpdm_archive_flat order_by="post_title" order="asc" items_per_page="999"]

or you can also use this one [wpdm_categories subcat=1 cols=4]

You can try the tree view option

For that option you would require the WPDM Directory add-on

WPDM Directory Add-on

Hello, Ruben

I hope you are doing well and thanks for reaching out.

Are you looking for something like this: https://try.wpdownloadmanager.com/archive-page-flat/#documents/11800 or Tree view ?

Please check and let me know.

Regards

Okay, for that go to Downloads > Templates > Import Template and from there you can easily import the template called: Image Hover or any template you may like. This is a screenshot for your assistance.

Kindly check

Do you mean that when you try to export the filtered items, the file name is not included in the CSV file?

Hello,

I hope you are doing well and thanks for reaching out.

Currently, you can view the download history for individual files. For reference, please see this screenshot.

If you require more detailed functionality, customization would be necessary.

Please review and let me know if you have any questions.

Regards

Normally, the login option is generated from the individual package access settings. If an access level is set for a package, the login option will appear for guest users. Please let me know if this clear to you.

Hello,

Use this shortcode to embed direct download link as a simple text link [wpdm_direct_link id="Package ID" target="_blank" label="Download Me!" class="css class names" eid="element-id"]