Tahasin

I have checked and found that you are using 10 separate shortcodes for each category on the page.

Having 10 shortcodes running at once can significantly increase the processing time because the server needs to retrieve and render data for each shortcode before it can deliver the page to the browser. If this process exceeds the server’s timeout limit or if the server is under heavy load, it results in a 502 error.

I also tested using 10 category shortcodes on a page(our testing setup), and it worked fine on our end. This suggests the problem could be related to your server’s performance, resource limits, or configuration.

We recommend reaching out to your web host’s support team.

Regards

Hello,

I hope you’re doing well, and thank you for reaching out.

To thoroughly investigate the download limit issue, could you please share your wp-login credentials in a private reply?

Regarding your monthly limit, setting the reset day to 30 should function as a monthly reset.

Please let me know if you have any questions after checking this.

Regards

Hello Nathan,

I hope you’re doing well, and thank you for reaching out.

Are you using the WPDM PDF Viewer add-on to preview the PDF file? If possible, please share the related URL in a private reply.

Looking forward to your response.

Best regards

The issue with previewing PPTX and DOCX files is due to your site HTTP authentication requirements, and unfortunately, there’s no way to bypass this restriction.

Kindly review and adjust your HTTP authentication settings to allow access to these files without affecting security.

Sure

Hello,

Thank you for reaching out.

The PDF preview appears to be working fine on our end. To help us investigate further, could you please share your WordPress login credentials and the URL where the issue occurs in a private reply?

We’ll take a closer look and assist you accordingly.

Best regards

The 502 error is most likely a server-side issue. I tested downloading a few files, and all of them worked fine. Could you please let me know which package or files are showing the 502 error?

There are two main steps to ensure only WP Download-related data is imported from your old site:
1.Export the Data Using the Download Manager’s Import/Export Feature:
Use the Download Manager’s Import/Export feature to create an export file containing only the relevant data.
2.Use the WordPress Export Tool:
Go to Tools → Export in your WordPress dashboard. Under “Choose what to export,” select Downloads to generate a file containing only the download-related content.

Once you’ve created the export file, you can import it into your new site to ensure that only WP Download-related data is transferred—nothing else.

Please check and let me know if it works for you.
Regards

Hello, Antonella

I hope you are doing well and thanks for reaching out.

Regarding the Download Manager’s Import/Export feature(pro feature), it generates a CSV/JSON/XML file containing all packages and their information.

Please ask if you have more questions.

Regards