Home / Page 8

Tahasin

Forum Replies Created

Viewing 25 posts - 176 through 200 (of 3,163 total)
1 2 3 … 7 8 9 … 125 126 127
Jan 6, 2026 at 11:18 am in reply to: Last update reset/overwrite design settings #210483

Tahasin
Moderator
This reply has been marked as private.
Jan 6, 2026 at 10:59 am in reply to: Last update reset/overwrite design settings #210481

Tahasin
Moderator

Yes, screenshots will be fine.

Jan 6, 2026 at 10:48 am in reply to: Last update reset/overwrite design settings #210479

Tahasin
Moderator

The settings and front-end UI have been updated in the most recent releases.

Could you please share the login credentials in a private reply so I can check how the settings are appearing?

Jan 6, 2026 at 9:48 am in reply to: Last update reset/overwrite design settings #210474

Tahasin
Moderator

Kindly try changing the Color Scheme to Light from here: Downloads > Settings > User Interface > Color Scheme

Jan 6, 2026 at 9:37 am in reply to: Last update reset/overwrite design settings #210472

Tahasin
Moderator

Hello,

Thanks for reaching out.

Could you please share related URL in a private reply to check the issue?

Regards

Jan 5, 2026 at 2:04 pm in reply to: Filtering Documents is causing an error (spinner just hangs). #210463

Tahasin
Moderator

It would be helpful for us to investigate the issue from your side, since, we have note encountered such issue in our testing setup. Could you please share the login credentials in a private reply so we can take a closer look?

Jan 5, 2026 at 8:00 am in reply to: Not see “Enable Form lock” #210449

Tahasin
Moderator

Welcome !! 🤗

Jan 5, 2026 at 7:53 am in reply to: Not see “Enable Form lock” #210447

Tahasin
Moderator
This reply has been marked as private.
Jan 5, 2026 at 7:00 am in reply to: Not see “Enable Form lock” #210445

Tahasin
Moderator
This reply has been marked as private.
Jan 5, 2026 at 5:08 am in reply to: Assett Manager New Folder Button Not Working in 7.0.0 #210440

Tahasin
Moderator

Welcome !!

Jan 5, 2026 at 5:07 am in reply to: Not see “Enable Form lock” #210439

Tahasin
Moderator

Hello,

I hope this message finds you well.

To resolve the problem, please follow the instructions here:

https://www.wpdownloadmanager.com/doc/getting-pclzip_err_bad_format-10-unable-to-find-end-of-central-dir-record-signature-error-when-updating-wpdm-pro-how-do-i-fix-this/

or

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Regards

Jan 4, 2026 at 2:34 pm in reply to: Issue with custom templates being deleted during updates #210436

Tahasin
Moderator

Welcome !!

Jan 4, 2026 at 1:33 pm in reply to: Issue with custom templates being deleted during updates #210434

Tahasin
Moderator

I would suggest you try our Pro version. It allows you to create and save your own custom link templates, page templates, and email templates directly within the plugin, so they remain safe and intact regardless of plugin updates.

Thanks again for your helpful suggestion and for using our plugin. Please don’t hesitate to reach out if you have any other ideas or questions.

Regards

Jan 4, 2026 at 11:40 am in reply to: Issue with custom templates being deleted during updates #210432

Tahasin
Moderator

Hello,

Thanks for reaching out.

Please follow the steps below to ensure that the custom template is not deleted after the plugin update:

1. Copy page-templates or link-templates directory from /plugins/download-manager/src/package/views directory to your active theme directory.
2. Make a new directory as download-manager in your active theme directory.
3. Now remove all files from {active-theme}/download-manager/page-templates or link-templates except the template files you need to update.
4. Update/copy template file(s) in {active-theme}/download-manager/page-templates or link-template directory as per your need.

Note: If you save link/page template by following the mentioned steps it will be deleted after a theme update.

If you have further queries, feel free to ask.
Regards

Jan 2, 2026 at 4:11 pm in reply to: Filtering Documents is causing an error (spinner just hangs). #210413

Tahasin
Moderator

We have checked the all_packages shortcode(All Downloads) table, and the filter and spinner appear to be working correctly. This issue may be caused by a conflict with the theme or another plugin.

Could you please try deactivating all plugins except Download Manager to check for a potential conflict?
Please let us know how it goes.

Regards

Jan 2, 2026 at 1:56 pm in reply to: Filtering Documents is causing an error (spinner just hangs). #210408

Tahasin
Moderator

Hello,

Thanks for reaching out.

Could you please share the related URL in a private reply where the issue is occurring? Also, please let us know the Download Manager version and which shortcode you are using.

Kindly check and let me know.
Regards

Jan 1, 2026 at 1:28 pm in reply to: Assett Manager New Folder Button Not Working in 7.0.0 #210376

Tahasin
Moderator
This reply has been marked as private.
Jan 1, 2026 at 1:23 pm in reply to: Assett Manager New Folder Button Not Working in 7.0.0 #210375

Tahasin
Moderator

Hello,

Thanks for reaching out.

Could you please share some screenshots or a video so we can identify and check the issue thoroughly?

Regards

Dec 31, 2025 at 10:16 am in reply to: Apply restrictions to file uploaded manually via code #210363

Tahasin
Moderator

We have verified that the media protection is functioning as expected.
To help us investigate this further, could you please share the login credentials in a private reply?

Dec 31, 2025 at 10:09 am in reply to: Apply restrictions to file uploaded manually via code #210361

Tahasin
Moderator

Hello,

Thanks for reaching out.

We recommend uploading your files through Select File option, as this will allow the download manager to handle the file with proper access level properly.

For media file protection, please read the documentation from this page: https://www.wpdownloadmanager.com/how-to-protect-wordpress-media-library-files/

If you have further queries, feel free to ask.
Regards

Dec 31, 2025 at 6:02 am in reply to: Customer still sees the add to cart and can’t download the files #210358

Tahasin
Moderator

Yes, you can take advantage of our premium customization service by placing a request through this page.

Dec 31, 2025 at 4:49 am in reply to: Customer still sees the add to cart and can’t download the files #210352

Tahasin
Moderator

– If you want the Download label to appear after purchase instead of Add to Cart, it will require customization.
– After the first download from the purchases page, all downloaded packages will appear in the Download History along with their package names, allowing users to easily identify them by title. In an upcoming update, we may also add a search option to this section.

You can also check our pro features from our demo site: https://www.wpdownloadmanager.com/wordpress-download-manager-pro-demo/
All short-code with documentation: https://www.wpdownloadmanager.com/doc/short-codes/

Dec 31, 2025 at 3:43 am in reply to: Customer still sees the add to cart and can’t download the files #210349

Tahasin
Moderator

It appears because all purchased items are listed in the Dashboard → Purchases tab, allowing users to easily access their purchased items from the dashboard.
Dashboard shor-code: [wpdm_user_dashboard]

Dec 31, 2025 at 3:02 am in reply to: Customer still sees the add to cart and can’t download the files #210345

Tahasin
Moderator
This reply has been marked as private.
Dec 31, 2025 at 1:48 am in reply to: Customer still sees the add to cart and can’t download the files #210341

Tahasin
Moderator

Hello,

I hope this message finds you well.

Could you please share the related URL in a private reply so that we can review the Add to Cart button?

Regards

Viewing 25 posts - 176 through 200 (of 3,163 total)
1 2 3 … 7 8 9 … 125 126 127