Tahasin

Forum Replies Created

Viewing 25 posts - 1,901 through 1,925 (of 3,429 total)
Feb 4, 2025 at 11:19 am
#203324
Moderator
Tahasin
Staff OP

No, it won’t include the children.

Feb 4, 2025 at 10:57 am
#203321
Moderator
Tahasin
Staff OP

URL’s will appear like this

Feb 4, 2025 at 10:45 am
#203318
Moderator
Tahasin
Staff OP

For that, you can create a simple link template using this tag [download_url] and name the template for example abc. Then you can use this template in this short-code: [wpdm_category id="slug" template="abc" toolbar=0]. In this way you can get all the package link URLs for a particular category.

Feb 4, 2025 at 9:52 am
#203316
Moderator
Tahasin
Staff OP

Hello,

I hope you are doing well and thanks for reaching out.

Are you trying to display all packages form a particular category? Please pay a visit here

Kindly check and let me know.

Regards

Feb 4, 2025 at 8:49 am
#203314
Moderator
Tahasin
Staff OP
This reply has been marked as private.
Feb 4, 2025 at 8:19 am
#203313
Moderator
Tahasin
Staff OP
This reply has been marked as private.
Feb 4, 2025 at 5:59 am
#203312
Moderator
Tahasin
Staff OP

Hello,

Apologies for the misunderstanding. When more than one user comment on a single forum ticket, it can create some confusion. I hope you understand.

Let’s come to the uploading problem, could you kindly verify if your credentials have full access for uploading files? Please check and let me know.

Thank you!

Feb 4, 2025 at 5:45 am
#203311
Moderator
Tahasin
Staff OP
This reply has been marked as private.
Feb 4, 2025 at 5:17 am
#203310
Moderator
Tahasin
Staff OP

It was caused by the data limit set for jstable. We’ve increased the limit on your end, and all the data is now displaying correctly. Please check and let me know.

Regards

Feb 4, 2025 at 4:34 am
#203309
Moderator
Tahasin
Staff OP

We are checking the attachment button from mobile device and provide you with an update shortly.

Feb 3, 2025 at 4:06 pm
#203296
Moderator
Tahasin
Staff OP

Single tag

Feb 3, 2025 at 3:16 pm
#203294
Moderator
Tahasin
Staff OP

We are checking but please open a separate ticket so we can assist you promptly.

Feb 3, 2025 at 11:45 am
#203291
Moderator
Tahasin
Staff OP

The sales report should include past orders.

Yes, the subscribers in the Download Managers are considered “email lock” subscribers(for particular packages) and are distinct from Pro Membership subscribers. The sales report will cover all items sold, regardless of whether they were downloaded by member subscribers or Download Manager subscribers.

To track member subscriptions, renewals, and cancellations, you can view the membership statistics here: Membership > Statistics. screenshot

Feb 3, 2025 at 11:30 am
#203290
Moderator
Tahasin
Staff OP

Hello, Christine

I hope you are doing well and thanks for reaching out.

Could you please share a screenshot or the related URL of the drop-down you’re referring to?

Regards

Feb 3, 2025 at 9:30 am
#203286
Moderator
Tahasin
Staff OP

Hello, Jonathan

I hope this message finds you well. I have forwarded the order ID to the appropriate authority, and the auto-renewal will be turned off for this order ID.

If there’s anything else we can assist you with or any features you’d like us to improve, please feel free to let us know.

Regards

Feb 3, 2025 at 7:51 am
#203284
Moderator
Tahasin
Staff OP

Welcome!!

If you find my assistance helpful, we’d greatly appreciate it if you could leave us a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post.
Your support means a lot to us and inspires us to keep improving. 🙂

Thank you

Feb 3, 2025 at 7:13 am
#203281
Moderator
Tahasin
Staff OP
This reply has been marked as private.
Feb 3, 2025 at 6:44 am
#203278
Moderator
Tahasin
Staff OP
This reply has been marked as private.
Feb 3, 2025 at 6:36 am
#203277
Moderator
Tahasin
Staff OP

The reset time is calculated based on the time you set. For example, if you set it today at 5 PM for 1 day, the system will count 24 hours from that time and reset at 5 PM the following day.

So, if you set a reset time for 1 day starting at 11 PM on February 3rd, you’ll be able to download again starting at 1 AM on February 4th, and you can continue until you reach your download limit. If you reach your limit, you’ll need to wait until 11 PM on February 4th for the next reset.

I hope this clears things up! Let me know if you have any more questions.

Feb 3, 2025 at 5:48 am
#203273
Moderator
Tahasin
Staff OP

The new reset time will take effect once the current reset time has expired.

Feb 3, 2025 at 5:41 am
#203272
Moderator
Tahasin
Staff OP

I’ve checked on your end, and I can confirm that the reset day is set to 1 day for the administrator role. The reset time is also displaying correctly, you can check here

You can also try switching roles and check if the reset time is showing correctly or not.

Please check and let me know.

Feb 3, 2025 at 4:49 am
#203270
Moderator
Tahasin
Staff OP

Hello,

I hope this message finds you well. We have successfully disabled the auto-renewal for the mentioned order ID.

If there’s anything else we can assist you with or any features you’d like us to improve, please feel free to let us know.

Regards

Feb 3, 2025 at 4:45 am
#203269
Moderator
Tahasin
Staff OP

I am checking again from our end.

Feb 3, 2025 at 4:29 am
#203267
Moderator
Tahasin
Staff OP

Version 3.0.2 was released yesterday. Please check

Feb 2, 2025 at 6:49 pm
#203256
Moderator
Tahasin
Staff OP

Could you please share some screenshots about the Focus Color Issue and Username Removal (for mobile view) using this tool?

Use the following shortcode on a post or page to show a button to contact a specific user: [pm_to_user id=USER_ID label="PM to User" title="Contact User" color="primary"] here you can use the shop manager id as USER_ID.

Please check and let me know.

Regards

Viewing 25 posts - 1,901 through 1,925 (of 3,429 total)