Tahasin

Hello,

I hope you are doing well, and thanks for reaching out.

Could you please tell me which shortcode you are using?

Please check and let me know.

Regards

If you push the entire staging site to live, all files (including your Download Manager packages) should transfer automatically.No need to re-import.
To confirm, check the live site after the push:
– Go to Downloads and verify if the imported packages appear.

Hello, Oliver

I hope you are doing well and thanks for reaching out.

For changing payment method, please send an order note from this page.

Regards

We will check it from the iPhone and give you an update.

The notification system is functioning correctly on your end, and you can refer to the video I shared earlier, both for the user and the admin. Regarding the refresh rate, message updates depend entirely on your server, as we haven’t made any changes in that area.

I appreciate your understanding.

Regards

Thank you!

Glad to hear that the issue has been resolved.

Regards

And, if you find my assistance helpful, we’d greatly appreciate it if you could leave us a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post.
Your support means a lot to us 🙂

Thank you.

Yes, it will be overwritten by an upgrade.

Could you please check the maximum file upload size?

I am investigating the issue and will get back to you shortly.
Regards

Hello, Darren

I hope you are doing well and thanks for reaching out.

Could you please share wp-login credentials in a private reply to check the issue thoroughly?

Regards

Glad to hear that, it worked.

Please provide your wp-login credentials and license in a private message so we can investigate the issue.

Welcome !!

Sure, go over it and let us know the outcomes.

Regards

If you’re using a plugin like All-in-One WP Migration, Duplicator, or WP Staging then you don’t have to re-import the CSV file.

I will give you an update by tomorrow. Thanks for your patience.

Could you provide the login details, as the previous ones have expired?

Hello,

Have you tried clicking on the Reconnect button and see if the status changed to Active?

I will pass the stats report feature you mentioned to our development team and update you soon.

Regards

We sincerely apologize for the inconvenience caused by this issue. Thank you once again for your patience and support.

Have a great day!

Best regards

There’s no need for any additional steps, simply import the CSV file from your live site, and everything should work seamlessly.

If you found my assistance helpful, we would truly appreciate it if you could take a moment to leave us a 5-star review here: 5-Star Review. Your support means a lot to us! 🙂

Thank you

Welcome!!

If you find my assistance helpful, we’d greatly appreciate it if you could leave us a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post.
Your support means a lot to us 🙂

Thank you.

Welcome!!

If you find my assistance helpful, we’d greatly appreciate it if you could leave us a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post.
Your support means a lot to us 🙂

Thank you.