Tahasin

Glad to hear that 🤗

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you

Yes,you are right and kindly remove the package: Test WPDM

Hello,

I hope you are doing well and thanks for reaching out.

Could you please share related URL and wp-login credentials in a private reply to check the issue?

Regards

Hello, Ryan,

I hope this message finds you well. I wanted to apologize for the delay 😔

I personally tested several PDF previews using various packages, around 11:30-11:45 CST. Everything appeared to be functioning normally.

Regarding the slow logs,
We’ve thoroughly inspected the slow logs you provided. While we understand your concern about potential performance issues, it’s important to note that we have not received similar complaints from other users. This suggests that the current logs are not adversely affecting overall performance.

Thank you for your understanding.

Best regards

Have you tried clearing cache from Cache & Stats?
Kindly check and let me know.

Login credentials not working, kindly check.

Hello, Tommaso

I hope this message finds you well and thanks for reaching out.

Could you explain more about manual sorting ? Also, share related URL, short-code related to query.
Right now, you can sort data by title, date,package size,download_count,view_count

Kindly check and let me know.

Regards

It will be [wpdm_category paging="1" id="41" cat_field="id" orderby="date" order="asc" items_per_page="10" template="custom_template" cols=1 colspad=1 colsphone=1]

My apologies, I mistakenly used ‘wpdm_packages’ instead of ‘wpdm_category’.

Hello, Sitcom Software

I hope you are doing well and thanks for reaching out.

Yes, you can use category ID number. For that you have to add cat_field="id" inside your shortcode

example : [wpdm_packages paging="1" id="13,7,21" cat_field="id" orderby="date" order="asc" items_per_page="10" template="custom_template" cols=1 colspad=1 colsphone=1]

Regards