Tahasin

Hello, SITEL

I hope you are doing well and thanks for contacting us.

For getting a new invoice, kindly send an order note from this page by following this

Regards

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

If you have further queries, feel free to ask.

Regards

If you want, you can give it a try from plugin file editor. Also an update may erase the changes

Kindly follow these steps,

1. Deactivate all plugins temporarily except Download Manager and see if that solves the problem
2. Kindly try switching the active theme temporarily to check if the issue is coming from a theme conflict.

Let me know, if the problem still persists after deactivating the plugins and active themes.

I think it’s the theme that causing the problem,otherwise the plugin is working fine.

Regards

I am checking again.
Thanks for your patience.

Hello, Fernando

I hope this message finds you well and thanks for writing to us.

Could you please share login credential and URL related to the issue in a private reply?

Regards

Checking the issue, spare us some time

Yes, this is not the recommended way. The directory path is not matching with the actual directory path mentioned here which causing the problem.

Regards

Everything is working fine from our end, could you please share the login credential to check the issue from your setup?

Open in new windows should not show these suffix, could you please share the login credential again?