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Tahasin

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Aug 7, 2024 at 6:05 am in reply to: Title is missing after last Friday update #197722

Tahasin
Moderator

you will be updated shortly.

Thanks for your patience.

Aug 6, 2024 at 9:55 am in reply to: Amazon S3 add-on is not supporting CloudFront CDN #197697

Tahasin
Moderator

Hello, Faysal

I hope you are doing well and thanks for reaching out.

Currently, the Amazon CloudFront feature is not available in our Amazon S3 add-on. Please allow us some time, and I will provide you with an update by tomorrow.

Thank you for your patience.

Aug 6, 2024 at 6:12 am in reply to: Title is missing after last Friday update #197693

Tahasin
Moderator

Download Manager

Aug 6, 2024 at 5:54 am in reply to: Bugs everywhere #197691

Tahasin
Moderator

Spare us some time, we will fix this in the upcoming update.

Aug 6, 2024 at 5:32 am in reply to: Title is missing after last Friday update #197690

Tahasin
Moderator

Everything is fine from our end. There might be a conflict between the theme and the download manager.
May I try switching the themes?

Aug 6, 2024 at 2:20 am in reply to: Title is missing after last Friday update #197688

Tahasin
Moderator

I am checking the issue, you will be updated shortly.

Thanks for your patience.

Aug 6, 2024 at 1:49 am in reply to: Title is missing after last Friday update #197686

Tahasin
Moderator

Website login information

Aug 6, 2024 at 1:26 am in reply to: Title is missing after last Friday update #197684

Tahasin
Moderator

Kindly share your wp-login credentials in a private reply to check the issue.

Aug 6, 2024 at 1:09 am in reply to: Have MP4s and aZIP in one package and want to view the MP4 and download the ZIP #197683

Tahasin
Moderator

Unfortunately, you will need to create separate packages for each MP4 file. Using the video player page template, you will be able to preview only one video at a time.

Aug 5, 2024 at 2:25 pm in reply to: Have MP4s and aZIP in one package and want to view the MP4 and download the ZIP #197676

Tahasin
Moderator

Hello, Thomas

I hope you are doing well and thanks for contacting us.

You can use the page template named Single Column, Extended, Playlist, which will allow you to preview the mp3. Here is the screenshot

Kindly check

Aug 5, 2024 at 2:06 pm in reply to: Bugs everywhere #197675

Tahasin
Moderator

We sincerely apologize for the inconvenience this issue has caused.

To assist you promptly, could you please share your WP login credentials in a private reply? Rest assured, we will address and resolve the problem as quickly as possible.

Aug 5, 2024 at 9:48 am in reply to: Title is missing after last Friday update #197657

Tahasin
Moderator

Hello,

I hope you are doing well and thanks for reaching out.

Could you please share the related URL in a private reply?

Regards

Aug 5, 2024 at 4:13 am in reply to: Close Audioplayer #197653

Tahasin
Moderator

Unfortunately, there are no other options available right now.

We will fix the audio player in the next update.

Aug 4, 2024 at 5:00 am in reply to: Unable to upload #197641

Tahasin
Moderator

If you have any further queries, feel free to ask.

Regards

Aug 3, 2024 at 1:25 pm in reply to: Direct Download Link #197637

Tahasin
Moderator

Hello,

I hope you are doing well and thanks for reaching out.

You can send the download link by activating the email lock option in Package Settings > Lock Options > Email Lock. After submitting their email, guests can easily receive the download link for their desired package. Here is the screenshot

Regards

Aug 3, 2024 at 1:08 pm in reply to: Downloads not working when moving site to Amazon Hosting #197636

Tahasin
Moderator

Hello, Tinsley

I hope you are doing well and thanks for reaching out.

Yes, WordPress Amazon S3 Storage Plugin for Download Manager will help you to store your file at Amazon s3 from WordPress Download Manager admin area with a full-featured bucket browser interface. You can create and explore buckets and upload a file directly to Amazon s3 and link files from amazon s3 with your package.

WordPress Amazon S3 Storage Plugin

Regards

Aug 3, 2024 at 1:04 pm in reply to: Unable to upload #197635

Tahasin
Moderator

Could you please share the actual 700MB file along with wp-login credentials in a private reply?

Aug 3, 2024 at 5:30 am in reply to: Download Error with Chrome, Safari & Edge #197625

Tahasin
Moderator

I have reviewed the issue and found that it works correctly when I am logged in, but it does not function for users who are not logged in. From our end, everything appears to be working fine.

Please update your plugin to the latest version and check again. If the problem persists, let me know.

Regards

Aug 1, 2024 at 1:56 pm in reply to: Download Error with Chrome, Safari & Edge #197583

Tahasin
Moderator

we are checking the issue, you will be updated shortly.

Thanks for your patience.

Aug 1, 2024 at 1:11 pm in reply to: Reset password denied for every role #197579

Tahasin
Moderator

We have identified the issue, and it will be resolved in the next update. Although I can’t provide an exact timeline for this update, please rest assured that it is being addressed.

Wishing you a wonderful and relaxing summer holiday!

Regards

Aug 1, 2024 at 1:04 pm in reply to: Plugin losing the functionality to upload files via URL after an update #197578

Tahasin
Moderator

We are checking the issue. You will be updated shortly.

Thanks for your patience.

Aug 1, 2024 at 4:20 am in reply to: Single purchase #197545

Tahasin
Moderator

Hello, Jeremiah

I hope you are doing well and thanks for reaching out.

At the moment, this feature isn’t available, but we will try our berst to include it in a future update.

Regards

Aug 1, 2024 at 3:52 am in reply to: Plugin losing the functionality to upload files via URL after an update #197544

Tahasin
Moderator

Hello,

I hope you are doing well and thanks for reaching out.

Could you kindly share the exact process you used to upload files via URL? Also, share related URL in a private reply.

Regards

Aug 1, 2024 at 3:48 am in reply to: Unable to upload #197543

Tahasin
Moderator

Glad to hear that your problem has been solved.

Jul 31, 2024 at 12:08 pm in reply to: Unable to upload #197530

Tahasin
Moderator

Hello,

We have thoroughly tested the issue in our environment, and everything is functioning as expected. It appears that the issue might be related to the server. In this case, you might consider linking the media URL to a downloadable file or using cloud storage to host the file.

Regards

Viewing 25 posts - 1,776 through 1,800 (of 2,435 total)
1 2 3 … 71 72 73 … 96 97 98