Tahasin

Hello,

I hope you are doing well and thanks for reaching out.
The feature you’re looking for—creating groups and assigning specific packages—is not available. However, you can use the Advanced Access Control add-on to manage user-specific access to your files and document downloads. https://www.wpdownloadmanager.com/download/advanced-access-control/

Kindly check

Glad to hear that the problem has been fixed.

This is not for user. You can try copying the code using copy button also.

Could you please provide a valid account number for registration? I need it to verify whether the Customer Role is added after the registration process.

Thank you!

Glad to hear that it’s working now.
The issue was caused by the file names, particularly the spaces. I have now enabled the Sanitize Filename option in the settings.

If you find my assistance helpful, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you 🤗

When a customer signs up for a Pro membership, they should be assigned two roles: one as the Default Role and the other from the Pro membership plan. Have you checked your site’s New User Default Role in the general settings?

In my case, the default role is Customer and I have a free subscription via Pro membership. You can view my current roles here. If a user cancels their subscription, the ‘Customer’ role will remain unchanged as the default role.

Hello

I hope you are doing well and thanks for reaching out.

Kindly send an order note by following this video

Regards

Hello, Cedric

I hope you are doing well and thanks for contacting us.

I have created a test package to check and it’s working fine. Kindly try clearing the cache from Downloads > Settings > Privacy > Cache & Statistiques > Clear All Cache and then upload the files again.

Let me know if the problem persists.

Regards

If you find my assistance helpful, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you 🤗

Unfortunately, the option to replace files is not available in Download Manager Free. However, you can access this feature in Download Manager Pro under the When File Already Exists option.

I have conducted a thorough review, and since you have reset the download limit for that user, it’s a bit challenging for us to identify the issue. To help debug this, could you please ask the user to attempt the download again? It would also be helpful to monitor any downloads from that user to see if the statistics are accurately capturing the downloads.

Ok, I am checking once again