Tahasin

You’re very welcome! 😊
Please don’t hesitate to open a new ticket, if you need any assistance.

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !!

Hello,
Thanks for reaching out.

This is actually how the prefix works,
If you upload a.pdf for the first time → it downloads as a.pdf
If you upload a.pdf again (same name) → it gets renamed to something like 123wpdm_a.pdf and downloads with that name
So:
The first (unique) file keeps its original name.
Any later file with the same name gets the prefix added.

As you mentioned that you duplicated many packages, it’s possible that the original files were duplicated as well. In that case, the system may still treat them as the original files, which is why no prefix is added during download.
If you’re unsure whether a specific file is the correct one, you can verify it by checking the file size or downloading the content.

Kindly check and let me know
Regards

Welcome !!

Thanks for sharing the credentials, we are checking the issue.

Hi,

Thanks for reaching out.

Please follow the documentation below

How can I update my card details?

Regards

I believe creating a Gmail address as a administrator email could help us trace the error more effectively.
Yes it is unusual, as we haven’t encountered this kind of issue before.
Also, please make sure to confirm the admin email address when updating the WordPress administrator email.

Let me know, how it goes.

Hello,

Thanks for reaching out.

Please share temporary login credentials in a private reply to check the issue.

Regards

I will provide you with an update by tomorrow.

Not yet 😔
I will provide you with an update by tomorrow. I truly appreciate your patience.

Could you please update my user role so I can access and review the email logs?

Try clearing the cache from Downloads > Settings > Privacy > Clear All Cache
Also, if you’re using a caching plugin, please make sure to clear its cache.

Now it’s working.

Yes, URL encoding was not included in v5.0.0. So, do not update the Amazon S3 plugin yet.
You can proceed with updating the download manager. However, I recommend keeping a backup copy of v7.2.1 .

Sure, I’ll create a detailed video from your end and share the recording with you shortly.

We completely understand your frustration. When updates are released, they can sometimes introduce changes that affect how certain shortcodes function/renders.

We’ve identified that, in Dark Mode where the font color in the Light row is not clearly visible. We are working on a fix and will have this resolved as soon as possible.As a quick fix you can apply this CSS in your theme’s additional CSS section. It will increase the visibility of package titles.

.__dt_col_0.__dt_col.__dt_col_title.sorting_1.dtr-control {
  color: #7b7b8b;
}

I appreciate your patience.

Sure, we have noted this for upcoming update.

Unfortunately, that feature is not available yet. Code customization is the only way to hide the social icons.
We will try to add this feature in the upcoming updates. Thanks for your understanding.