Tahasin

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Viewing 25 posts - 151 through 175 (of 2,592 total)
in reply to: document-tag not working? #207382

Tahasin
Moderator

Feel free to submit a support ticket, if you require further assistance.

Regards

in reply to: Stamp PDF not working on safari? #207375

Tahasin
Moderator
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in reply to: download limit #207369

Tahasin
Moderator

Kindly try using these three tags [fav_button], [fav_button_sm], [fav_button_ico]

in reply to: download limit #207368

Tahasin
Moderator

Sure, I am checking.

in reply to: Stamp PDF not working on safari? #207364

Tahasin
Moderator

Hello, I hope you are doing well.

Could you please clarify if you’re having trouble downloading the stamped file or applying the stamp within Safari? Also, please provide your WP-login credentials in a private reply so I can investigate.

Regards

in reply to: Unable to update Download Manager Pro #207360

Tahasin
Moderator

Hello,

I hope you are doing well and thanks for reaching out.

Please follow these steps below for updating the Plugin for now,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

Let me know, if this works for you.

Regards

in reply to: document-tag not working? #207354

Tahasin
Moderator
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in reply to: document-tag not working? #207349

Tahasin
Moderator

Hello!

Thanks for reaching out about the document-tag issue.

Kindly share the relevant URL and a screenshot showing the 404 errors. This will help us identify the issue more quickly.

Please check and let me know.

Regards

in reply to: download limit #207337

Tahasin
Moderator
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in reply to: download limit #207324

Tahasin
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in reply to: download limit #207318

Tahasin
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in reply to: download limit #207315

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in reply to: Previews not displaying #207312

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in reply to: download limit #207308

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Tahasin
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Tahasin
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in reply to: download limit #207283

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in reply to: download limit #207268

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in reply to: 502 error long load times for Download page #207260

Tahasin
Moderator

I have checked and found that you are using 10 separate shortcodes for each category on the page.

Having 10 shortcodes running at once can significantly increase the processing time because the server needs to retrieve and render data for each shortcode before it can deliver the page to the browser. If this process exceeds the server’s timeout limit or if the server is under heavy load, it results in a 502 error.

I also tested using 10 category shortcodes on a page(our testing setup), and it worked fine on our end. This suggests the problem could be related to your server’s performance, resource limits, or configuration.

We recommend reaching out to your web host’s support team.

Regards

in reply to: download limit #207247

Tahasin
Moderator
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in reply to: download limit #207245

Tahasin
Moderator
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Tahasin
Moderator

Hello,

I hope you are doing well and thanks for reaching out.

Are you referring to this settings option? Kindly share wp-login credentials in a private reply to check the issue.

Please check and let me know.

Regards


Tahasin
Moderator
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Viewing 25 posts - 151 through 175 (of 2,592 total)