Tahasin

Thanks for sharing the credentials, I will check and provide you with an update shortly.

I don’t have the user_id and password.

Hello,

Thanks for creating the support ticket.

Kindly share wp-login credentials in a private reply to check the issue.

Regards

We have identified the issue and will provide you an update shortly.

I have checked the issue.
To enable the single file download just use Use Global instead of Enable.
Make sure single download is enabled here Downloads > General > File Download

Let me know, how it goes.

Thanks for sharing the credentials. I will check and provide you with an update shortly.

Have you tried clearing your cache or checking in a different browser? Also, are there any JavaScript errors showing in the browser console?

I’m not seeing that issue on my end. I’ve tested it across multiple browsers and couldn’t find the same message.

Hello,

Thanks for creating the support ticket.

Kindly share wp-admin credentials with related package URL in a private reply to check the issue.

Looking forward to your response.
Regards

I am checking the issue and will provide you with an update shortly.

I just used a * to allow all file types in upload settings, then uploaded the file from server.

User Review Add-on update is available now!!

Hello,

I have checked uploading the 4.1GB iso file, it uploaded successfully from the server.
Here you can check.

Hello,

The Protection Mode section (Basic, Advanced, etc.) isn’t actually a set of selectable options in the Media Protection settings. It’s more of a conceptual overview describing different levels of protection.

We will update the documentation and remove that section to avoid any further confusion.

Thanks for your understanding.

I have increased the Private Download Link Expiration Period to check if this is causing the invalid link.

Welcome !!

I’ve checked the issue with the admin UI and found that it’s caused by elements using classes such as select2, select2-container, select2-hidden, and related Select2 classes. These are automatically applying inline CSS display: none to the Access, Link, and Page Template fields.
And, in the front-end it’s throwing fatal error.

Since this behavior is related to theme, it would be most appropriate for the theme developer to review and resolve the issue by adjusting or overriding the implementation.

May I download and test the theme in our environment?

Thanks for sharing the URL. If you receive any additional reports, please share those package URLs as well.

Glad to hear that, you managed to fix the CSS issue.

Kindly check if the login page is selected in the frontend settings of download manager.

Hello,

Thanks for creating the ticket.

Kindly share wp-login credentials in a private reply to check the issue.

Regards