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Tahasin

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Viewing 25 posts - 101 through 125 (of 3,157 total)
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Jan 18, 2026 at 7:22 am in reply to: Setting and shortcodes not working #210806

Tahasin
Moderator

Hello,

I hope this message finds you well.

Kindly clear your browser cache and perform a hard refresh of the settings page. Also, share the download manager version you are using.
Let me know how it goes.

Regards

Jan 17, 2026 at 2:28 pm in reply to: S3 Plugin Issue #210804

Tahasin
Moderator

I will let you know as soon as any updates become available. I appreciate your patience.

Jan 16, 2026 at 5:46 am in reply to: When registering files, unexpected filenames are generated. #210794

Tahasin
Moderator

I changed the settings to override on your end. It should not appear now. If it appears again, please let me know the package and file name.

Jan 15, 2026 at 5:57 pm in reply to: Critical Error with Adding New Files on Front End #210783

Tahasin
Moderator

We have identified the problem and will fix it in the upcoming update.
For now, kindly try using [wpdm_frontend] short-code from Elementor, it should work fine.

Let me know, how it goes.
Regards

Jan 15, 2026 at 5:22 pm in reply to: Critical Error with Adding New Files on Front End #210781

Tahasin
Moderator

Hello,

Thanks for reaching out.

Are you referring to the issue where, after creating an author dashboard/front end using the WPDM–Elementor add-on, adding a URL triggers a fatal error?

I look forward to your response.
Regards

Jan 15, 2026 at 3:59 pm in reply to: Please cancel may subscription to Download Manager Pro #210778

Tahasin
Moderator

Hello,

Thanks for reaching out.

We have canceled the subscription for this order WPDM6065C905256EC.
We’re glad to have you and hope you’ll return soon; please don’t hesitate to share any special feature requests you might have.

Regards

Jan 15, 2026 at 3:36 pm in reply to: Update 7.0.2 has serious problems. #210776

Tahasin
Moderator

Kindly share the WP login credentials (a staging site would be ideal) in a private reply, so we can thoroughly check the issue.

Jan 15, 2026 at 2:19 pm in reply to: Update 7.0.2 has serious problems. #210774

Tahasin
Moderator

Could you please share which WordPress theme you’re currently using?
Also, we’ve gradually introduced UI updates from version 7.0.0 through the latest release. Here you can see the changelog.

Jan 15, 2026 at 1:25 pm in reply to: Update 7.0.2 has serious problems. #210772

Tahasin
Moderator

Hello,

Thanks for reaching out, and sorry for the trouble this update caused.

We’ve released a new update (v7.0.5) today, could you please try updating to v7.0.5 and let us know if the problem still occurs?
Also, it would really help if you could let us know which WordPress theme you’re using.

Looking forward to your response.

Regards

Jan 15, 2026 at 5:25 am in reply to: When registering files, unexpected filenames are generated. #210761

Tahasin
Moderator

I have created two packages named Test2 and wpdm Test, and uploaded fire1.jpg to both packages. As you can see, the prefix 785940404wpdm_ is not being added before the file name.

Kindly try uploading the files from your end and let me know how it goes.

Regards

Jan 15, 2026 at 4:33 am in reply to: 3.3.41 update and after, an unintended ID/PW login window appears everytime #210760

Tahasin
Moderator

Welcome !! 🤗
If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !!

Jan 14, 2026 at 8:59 am in reply to: Translation is gone on the login form #210751

Tahasin
Moderator

Hello,

Thanks for reaching out.

We sincerely apologize for the inconvenience. The POT file will be updated in the upcoming release.

Regards

Jan 14, 2026 at 8:31 am in reply to: S3 Plugin Issue #210749

Tahasin
Moderator

Okay, we are checking again from our end.

Jan 14, 2026 at 6:52 am in reply to: When registering files, unexpected filenames are generated. #210746

Tahasin
Moderator
This reply has been marked as private.
Jan 14, 2026 at 6:26 am in reply to: Error loading file list with Packages Table #210745

Tahasin
Moderator

Sure, let me know if the problem persists after the test.

Jan 14, 2026 at 5:53 am in reply to: Error loading file list with Packages Table #210739

Tahasin
Moderator

It is not recommended to use [wpdm_all_packages] shortcode twice in a single page, try removing one or use categories="slug1,slug2,..." inside the shortcode to display more than one category inside a single datatable and it should work fine.
Let me know how it goes.

Jan 14, 2026 at 5:45 am in reply to: Error loading file list with Packages Table #210737

Tahasin
Moderator

Hello,

Thanks for reaching out.

Kindly share related page URL in a private reply to check the issue thoroughly.

Regards

Jan 14, 2026 at 5:15 am in reply to: The “order_by” function is no longer working for the shortcodes #210728

Tahasin
Moderator

Sure, looking forward to your response.

Jan 14, 2026 at 4:34 am in reply to: 3.3.41 update and after, an unintended ID/PW login window appears everytime #210726

Tahasin
Moderator

If you don’t want to display the download manager login form, then go to Downloads > Settings > Frontend Access > Login Page to None Selected.

Jan 13, 2026 at 5:43 pm in reply to: cluttered control panel #210713

Tahasin
Moderator

Welcom !! 🤗
If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Jan 13, 2026 at 4:25 pm in reply to: cluttered control panel #210709

Tahasin
Moderator

Right now there is no such short-code available, but we will try to add this in our upcoming update.

Jan 13, 2026 at 2:56 pm in reply to: Stats not filtering with latest update(s) #210707

Tahasin
Moderator

Glad to hear that.
Have a nice day !!

Jan 13, 2026 at 2:40 pm in reply to: Stats not filtering with latest update(s) #210705

Tahasin
Moderator
This reply has been marked as private.
Jan 13, 2026 at 2:30 pm in reply to: Stats not filtering with latest update(s) #210704

Tahasin
Moderator

Hello,

Thanks for reaching out.

We are checking the issue from our end and will provide you with an update shortly.

Regards

Jan 13, 2026 at 1:50 pm in reply to: Where can i download this template? #210702

Tahasin
Moderator

If you are looking for the theme, it is WPDM Glamour – Premium WordPress Theme for Digital Downloads

WPDM Glamour – Premium WordPress Theme for Digital Downloads

Viewing 25 posts - 101 through 125 (of 3,157 total)
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