Tahasin

I hope you are doing well.
Kindly share wp-login credentials in a private reply and we will help you to setup the responsive table.

Please check and let us know.
Regards

Yes, you’re absolutely right, every user has a valid user_id, and this issue is not related to login.

As you can see(in the stats section), I’ve tested downloads using both the clanderson716 and EJGD accounts, and the stats appeared correctly in both cases.

If you’re able to share the IPs, it would be a great help,but no worries if not. We’re actively working to recreate the scenario in our testing environment and continue to investigate the issue. We’ll provide you with an update as soon as we have more information.

Thank you for your patience.
Regards

Hello, Anna

We just need the admin login credentials along with the user IDs of those experiencing stats issue. Once we have that, we’ll switch to those user accounts and download a few files to check if there are any IP related problem.

Regards

Hello,

I hope you are doing well.

Please send an order note from this page. Here is the order note tutorial.

Kindly check.
Regards

You can try using Loco Translate plugin as an alternative for translating only the text fields. However, please note that I’m not entirely sure how well it will work alongside WPML.
I would recommend testing it on your staging site first to ensure compatibility and avoid any unexpected issues on your live site.

Hello,
Thanks for reaching out.

Maybe the popup login bypasses country restrictions, which may cause it to reappear for users from restricted regions. You can try using the IP blocking option, but applying country-level restrictions this way may require blocking a large number of IP addresses.
A more effective and scalable solution would be to use the wpdm_before_download filter to block access based on country.

Please check and let me know.
Regards

Please ask WP Engine to check the MIME type mapping for .pptx files.

Unfortunately, we don’t have access to backend logs for Microsoft’s Office Viewer service, as that viewer is entirely operated by Microsoft. The error page you’re seeing is generated by them.

There is a strong possibility that the issue may be caused by IP restrictions:

– This can happen if your live site has country-based access rules enabled, for example, restricting access to only certain countries or blocking specific IP ranges.Could you please confirm if such restrictions are in place? If so, we suggest temporarily disabling them and testing the preview again. It’s possible that these restrictions are preventing Microsoft’s service from accessing the file.

– Microsoft maintains a list of IP addresses used by Office 365, including those for the Office Online services that power document previews. Please ensure that connectivity to these domains and IP ranges is not being blocked. Pay a visit here for more information.

We hope this helps resolve the issue.

Hello,

I hope you are doing well and thanks for reaching out.

Kindly share wp-login credentials and related URL in a private reply to check the issue.

Regards

Any firewall rules, hotlink protection, or authentication layers could block or redirect traffic from view.officeapps.live.com when trying to fetch a file from your domain.