Tahasin

View count and download count will not change after deleting the stats.

I have tested the loading time,

The issue may be due to an excessive number of entries in the table. Clearing the statistics data could help to improve the loading time.
Please attempt to delete the stats data (export it from the stats tab if needed) and clear the cache as well.

Kindly check and let me know.

Regards

Hello,

Please provide the URL of the page where the packages are placed; normally, each package should execute only one query to check the download count.

Hello,

I hope you are doing well and thanks for reaching out.

In the latest update, there’s no dedicated register button; instead, after completing the registration form and payment details, a ‘subscribe for free or something similar’ button will appear, redirecting the user to the dashboard. I’ve tested this on your site, and it works well.

As for user roles, the previous free role will automatically be removed once it expires.

Regards

Hello,

I hope this message finds you well and thanks for reaching out.

Could you please share wp-login credentials in private reply to check the issue thoroughly?

Regards

A new update is now available, introducing a message check interval, and we are exploring the addition of a feature to select multiple roles, which will be included in a future update if feasible.

Regards

Hello, Leonhard

I hope this message finds you well and thanks for reaching out.

I will forward your message to our development team and update you if any new information emerges.

Regards

Hello, Michael

I hope this message finds you well, and thanks for reaching out.

To disable auto-renewal, please send an order note to the site admin from this https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases.

Regards

I have added the shortcode [wpdm_login_form] to your Login page. Please disable the maintenance mode and check if it’s working as expected.

Feel free to let me know how it goes!

Glad to hear that it’s working. If you need any further assistance, please feel free to open a new topic.

And if you have a moment and found my help valuable, I’d greatly appreciate a 5-star review: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot.

Thank you/

Hello, Rika

I hope you are doing well, and thanks for reaching out.

Kindly share the login credentials in a private reply to check the issue.

Regards