Tahasin

Any firewall rules, hotlink protection, or authentication layers could block or redirect traffic from view.officeapps.live.com when trying to fetch a file from your domain.

You can create individual packages containing single files and assign them all to a common category. Then, by using the wpdm_category shortcode, you can display all related files in one place, making it easy for users to find and download them.
Alternatively, you can also use a dedicated Download Page to allow users download individual files.

From link template, the files will be downloaded as zip file. Users have the option to download individual files directly from the download page

Allow me a moment, I am checking.

Thanks for the update! It’s great to hear that the previews are working correctly on a fresh install.
If there’s anything else we can do, just let us know.

Regards

If you have any further questions or need help with anything else, feel free to reach out anytime!
Regards

Unfortunately, WooCommerce Subscriptions is not compatible with Download Manager. This is because Download Manager has its own digital store solution, the Premium Package.

Hello, Paul

I hope you are doing well and thanks for reaching out.

If you’re using the WP Pro Membership along with the Download Manager plugin, this functionality is supported. You can allow users with an active subscription to download your products.

If you have further queries, feel free to ask.

Regard

The custom field did not appear because the setting named Who Can Manage was not selected. I’ve now set it to Administrator and the field is coming properly.

Please check on your end and let me know if everything looks good.

Sure

For custom fields please use this add-on

Advanced Custom Fields

Welcome !!

Do you have a backup of your database? Could you please check the wp_terms table and confirm whether the tags are present?

Hello,

I hope you are doing well and thanks for reaching out.

Kindly ensure that you have followed all the steps outlined here and have used the correct Client ID and Client Secret. Additionally, please make sure that the Picker API is enabled in your Cloud Storage settings.

If the issue persists, we would appreciate it if you could share the credentials in a private so we can further investigate the problem.

Regards

Just checking in, have you had a chance to reach out to your hosting support regarding this issue? I’m wondering if they were able to provide any details on what might be causing it.

Thanks for sharing the credentials, we are checking the issue.

Hello,

I hope you are doing well and thanks for reaching out.

Since you’ve updated from a very old version (v5.0.3) to the latest version (v6.7), a lot has changed in the plugin’s structure and functionality over time. Major updates like this often involve significant changes in how data is stored and managed — especially for features like tags, categories, and custom fields.

It’s possible that some data, like your tags, didn’t migrate correctly due to the large version gap. Kindly share you login credentials in a private reply to check the issue.

Regards

Kindly check if the Administrator role is selected under File Browser Access settings.

We haven’t received any similar reports from other customers using WP Engine or Flywheel.