Welcome !!
Yes, older php version is the reason.
At the moment, we can’t confirm whether this feature will be added in a future update. However, if this functionality is important for your use case, you can submit a customization request from here.
Customization team will review your requirements and advise on whether a custom solution would be possible.
Hello, @welswebmaster
In the latest 7.x series of the plugin we have introduced UI/UX updates , including support for Dark Mode and System Mode.
We have addressed the layout and template changed(by default grid view) issue you’re experiencing with the file_list. In an upcoming update, List View will be set as the default, to avoid unintended visual changes.
Regarding the font color, kindly try switching the Color Scheme to Light mode, it will change the font color.
We are extremely sorry for the inconvenience this has caused you and if you have any suggestion regarding UI, feel free to share.
Regards
Sure, let me know how it goes.
Hello,
Thanks for reaching out.
For refund related issue,please send an order note from this page: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
Order Note tutorial : https://youtu.be/h46gJwjtcV8?si=7NMaTG0KI8KYbrR6
Regards
Hello,
Thanks for reaching out. Yes, the files need to be hosted on the same server.
Hello,
Thanks for reaching out.
Could you please explain the steps that trigger the error, so that we can reproduce it in our setup?
Also share the php version of your server.
I look forward to your response.
Regards
The user interface settings will remain unchanged after the update. However, any custom code added directly to the plugin files will be overwritten.
Please explain a bit more about the problem. Is it related to dark/light mode or any custom CSS ?
We have improved the light/dark mode support in the latest update.
Welcome !!
The block you are using to display the packages only supports Parent categories. This is why content under a Parent category does not appear if it has no Child categories.
I would suggest you to use WPDM Elementor add-on, where you can use Packages by Category block and include both child and parent categories as per your requirement.
Kindly share temporary login credentials and related URL in a private reply to check the issue.
Thanks for reaching out.
You can create a website like this using,
The WPDM Glamour Theme or Attire Theme
If you have further queries, feel free to ask.
Regards
Hello,
Thanks for reaching out.
Are you referring to this issue,
A top-level(parent) category with files doesn’t show
A subcategory(child) with the same files does show
Looking forward to your response.
Regards
Thanks for the details.
We are checking the issue and will provide you with an update shortly.
Thank you for your patience.
I have checked the form using Contact Form 7 in our test setup, and it is working fine. This issue may be caused by a plugin conflict. May I check by deactivating all plugins except Download Manager, Form Lock, and Contact Form 7?
Hello Carlos,
Thanks for reaching out.
Could you please share the URL of the related package in a private reply so we can review the issue? It would also be very helpful if you could provide temporary login credentials, it will allow us to investigate the issue thoroughly.
I look forward to your response.
Regards
Unfortunately, I’m unable to provide the exact timing at the moment, as we just released a new update today. It may take some time.
Hello,
I hope this message finds you well.
Thanks for sharing the details. To investigate this thoroughly and confirm the exact cause, please let us know when the error occurs?
Does the error appear immediately after activating the Download Manager plugin, or
Does it occur only when visiting a specific page or section of the website (for example TutorLMS courses, pages with images, downloads, or media-related pages)?
Looking forward to your response.
Regards
We’ll set the list view as the default option in the next update.
Please share the login credentials in a private reply.