Home / Page 3

Tahasin

Forum Replies Created

Viewing 25 posts - 51 through 75 (of 3,157 total)
1 2 3 4 … 125 126 127
Jan 23, 2026 at 4:27 am in reply to: Refund request please #210987

Tahasin
Moderator

Welcome !!

Jan 23, 2026 at 4:25 am in reply to: Issue with Form Lock Add-on & Contact Form 7 #210986

Tahasin
Moderator
This reply has been marked as private.
Jan 23, 2026 at 3:52 am in reply to: Fatal Error #210982

Tahasin
Moderator

Yes, older php version is the reason.

Jan 22, 2026 at 5:16 pm in reply to: File Cart Add-On Won’t Download Externally Linked Files #210967

Tahasin
Moderator

At the moment, we can’t confirm whether this feature will be added in a future update. However, if this functionality is important for your use case, you can submit a customization request from here.

Customization team will review your requirements and advise on whether a custom solution would be possible.

Jan 22, 2026 at 3:52 pm in reply to: [list_view] showing Grid as default #210965

Tahasin
Moderator

Hello, @welswebmaster

In the latest 7.x series of the plugin we have introduced UI/UX updates , including support for Dark Mode and System Mode.

We have addressed the layout and template changed(by default grid view) issue you’re experiencing with the file_list. In an upcoming update, List View will be set as the default, to avoid unintended visual changes.
Regarding the font color, kindly try switching the Color Scheme to Light mode, it will change the font color.

We are extremely sorry for the inconvenience this has caused you and if you have any suggestion regarding UI, feel free to share.
Regards

Jan 22, 2026 at 1:56 pm in reply to: Issue with Form Lock Add-on & Contact Form 7 #210963

Tahasin
Moderator

Sure, let me know how it goes.

Jan 22, 2026 at 1:48 pm in reply to: Refund request please #210961

Tahasin
Moderator

Hello,

Thanks for reaching out.

For refund related issue,please send an order note from this page: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
Order Note tutorial : https://youtu.be/h46gJwjtcV8?si=7NMaTG0KI8KYbrR6

Regards

Jan 22, 2026 at 1:46 pm in reply to: File Cart Add-On Won’t Download Externally Linked Files #210959

Tahasin
Moderator

Hello,

Thanks for reaching out. Yes, the files need to be hosted on the same server.

Jan 22, 2026 at 11:57 am in reply to: Fatal Error #210950

Tahasin
Moderator

Hello @Carol

Please open a separate ticket with proper details. It will help us to address the problem easily.

Thanks for your understanding.

Jan 22, 2026 at 11:35 am in reply to: Fatal Error #210948

Tahasin
Moderator

Hello,

Thanks for reaching out.

Could you please explain the steps that trigger the error, so that we can reproduce it in our setup?

Also share the php version of your server.

I look forward to your response.

Regards

Jan 22, 2026 at 11:20 am in reply to: Last update reset/overwrite design settings #210946

Tahasin
Moderator

The user interface settings will remain unchanged after the update. However, any custom code added directly to the plugin files will be overwritten.

Jan 22, 2026 at 10:32 am in reply to: Last update reset/overwrite design settings #210944

Tahasin
Moderator

Please explain a bit more about the problem. Is it related to dark/light mode or any custom CSS ?

We have improved the light/dark mode support in the latest update.

Jan 22, 2026 at 10:26 am in reply to: Category is not showing #210943

Tahasin
Moderator

Welcome !!

Jan 22, 2026 at 9:18 am in reply to: Category is not showing #210938

Tahasin
Moderator

The block you are using to display the packages only supports Parent categories. This is why content under a Parent category does not appear if it has no Child categories.

I would suggest you to use WPDM Elementor add-on, where you can use Packages by Category block and include both child and parent categories as per your requirement.

Download Manager Addons for Elementor

Jan 22, 2026 at 8:19 am in reply to: Category is not showing #210936

Tahasin
Moderator

Kindly share temporary login credentials and related URL in a private reply to check the issue.

Jan 22, 2026 at 7:59 am in reply to: Insurance website #210934

Tahasin
Moderator

Thanks for reaching out.

You can create a website like this using,

The WPDM Glamour Theme or Attire Theme

WPDM Gutenberg Blocks

If you have further queries, feel free to ask.
Regards

Jan 22, 2026 at 7:50 am in reply to: Category is not showing #210933

Tahasin
Moderator

Hello,

Thanks for reaching out.

Are you referring to this issue,

A top-level(parent) category with files doesn’t show
A subcategory(child) with the same files does show

Looking forward to your response.
Regards

Jan 22, 2026 at 7:09 am in reply to: Error with 7.1.0 #210930

Tahasin
Moderator

Thanks for the details.
We are checking the issue and will provide you with an update shortly.

Thank you for your patience.

Jan 22, 2026 at 4:54 am in reply to: Issue with Form Lock Add-on & Contact Form 7 #210928

Tahasin
Moderator

I have checked the form using Contact Form 7 in our test setup, and it is working fine. This issue may be caused by a plugin conflict. May I check by deactivating all plugins except Download Manager, Form Lock, and Contact Form 7?

Jan 21, 2026 at 5:46 pm in reply to: Issue with Form Lock Add-on & Contact Form 7 #210925

Tahasin
Moderator

Hello Carlos,

Thanks for reaching out.

Could you please share the URL of the related package in a private reply so we can review the issue? It would also be very helpful if you could provide temporary login credentials, it will allow us to investigate the issue thoroughly.

I look forward to your response.
Regards

Jan 21, 2026 at 5:20 pm in reply to: [list_view] showing Grid as default #210923

Tahasin
Moderator

Unfortunately, I’m unable to provide the exact timing at the moment, as we just released a new update today. It may take some time.

Jan 21, 2026 at 5:16 pm in reply to: Error with 7.1.0 #210922

Tahasin
Moderator

Hello,

I hope this message finds you well.

Thanks for sharing the details. To investigate this thoroughly and confirm the exact cause, please let us know when the error occurs?
Does the error appear immediately after activating the Download Manager plugin, or
Does it occur only when visiting a specific page or section of the website (for example TutorLMS courses, pages with images, downloads, or media-related pages)?

Looking forward to your response.

Regards

Jan 21, 2026 at 4:14 pm in reply to: [list_view] showing Grid as default #210918

Tahasin
Moderator

We’ll set the list view as the default option in the next update.

Jan 21, 2026 at 3:50 pm in reply to: [list_view] showing Grid as default #210916

Tahasin
Moderator
This reply has been marked as private.
Jan 21, 2026 at 3:43 pm in reply to: Form Lock Now not working after update – AGAIN…. #210914

Tahasin
Moderator

Please share the login credentials in a private reply.

Viewing 25 posts - 51 through 75 (of 3,157 total)
1 2 3 4 … 125 126 127