Tahasin

Good morning, Sherry. I hope you are doing well.

Glad to hear that you got the verification prompt working! I’m not a Twilio expert, but as far as I know, a trial account will function normally until you reach the usage limit. The account itself remains active, so it’s essentially permanent. I’d recommend reaching out to Twilio support—they’ll be able to provide more accurate guidance.

If you have any further questions, feel free to ask!

Regards

Hello,

I hope you are doing well and thanks for reaching out.

Could you please share the relevant URL along with your wp-login credentials? Also, it would be helpful if you could provide a bit more detail about the “board tool” you’re referring to, so we can better understand the setup and assist you accordingly.

Please check and let me know.

Regards

Thanks for sharing the credentials.

I have downloaded a couple of files, and each one downloaded fine. Could you please share a specific file that contains a ‘#’ or one that is not downloadable for you?

Please check and let me know.

Regards

Hello,

I hope you are doing well and thanks for reaching out.

Kindly share related URL in a private reply to check the issue.

Regards

Hello, Simon

I hope you are doing well and thanks for reaching out.

Please send an order note from this page describing the issue and you will get a prompt response there.

Regards

Are you referring to an automated email template?

We’ve looked into the issue and it appears that the email configuration may not be set up yet, which is likely why the emails aren’t being delivered. Kindly configure the email settings from your hosting dashboard to resolve this.

I hope you’re doing well!
I just wanted to follow up on my last message to see if you had a chance to take a look.

Welcome

Hello, Erich

I hope you are doing well and thanks for reaching out.

Have you set up a cron job from your hosting control panel for the following URL: http://your-site-name.com/?cron_handle=1?

Please check and let me know.

Regards