Page 25 – WordPress Download Manager

Apr 17, 2025 at 10:53 am in reply to: Renewed licence and PDF Downloads not available. #205439

Moderator

There could be a couple of reasons behind the CSS issue:

– Website/Plugin Cache – Please try clearing your website or plugin cache, as cached styles might be causing the issue.

– Plugin Conflict – There may be a conflict preventing the WPDM CSS from loading properly. To check, try deactivating all plugins except Download Manager and see if the issue is resolved.

Please give this a try and let me know how it goes!

Regards

Apr 16, 2025 at 4:36 pm in reply to: Renewed licence and PDF Downloads not available. #205430

Tahasin

Moderator

Okay, I am checking why the USer Interface CSS is not working. I appreciate your patience.

Apr 16, 2025 at 2:23 pm in reply to: Renewed licence and PDF Downloads not available. #205426

Tahasin

Moderator

Is everything working fine on your end?

Apr 16, 2025 at 11:46 am in reply to: Renewed licence and PDF Downloads not available. #205419

Tahasin

Moderator

This reply has been marked as private.

Apr 16, 2025 at 11:39 am in reply to: Renewed licence and PDF Downloads not available. #205417

Tahasin

Moderator

Could you kindly share the wp-login credentials in a private reply so we can check the issue? Also, I can’t see any screenshots here.

Apr 16, 2025 at 11:32 am in reply to: Renewed licence and PDF Downloads not available. #205414

Tahasin

Moderator

Could you kindly share the relevant URLs and wp-login credentials in a private reply so we can check the issue? Also, could you confirm whether the license renewal was successful?

Apr 16, 2025 at 11:28 am in reply to: Renewed licence and PDF Downloads not available. #205412

Tahasin

Moderator

Hello, Andy

Thanks for reaching out.

Could you please explain a bit more about the problems you are encountering? It will help us address those issues more effectively.

Regards

Apr 16, 2025 at 6:48 am in reply to: Problem with uploading files #205408

Tahasin

Moderator

I understand your concern about sharing credentials, and we respect that. The reason we asked is because the upload process is working fine on our end, so there might be an issue specific to your setup that’s causing the failure. Having access would make it easier for us to identify and resolve the problem.

In the meantime, could you please let us know which version of the download manager you’re using? You can also try disabling all plugins and switching to a default theme to check for any potential conflicts.

Please check and let me know.

Regards

Apr 15, 2025 at 2:51 pm in reply to: Order # 5a957142c61b5 // too early renewed : need payment correction #205397

Tahasin

Moderator

Please check the order note section and let me know.

Regards

Apr 15, 2025 at 2:42 pm in reply to: Order # 5a957142c61b5 // too early renewed : need payment correction #205394

Tahasin

Moderator

Have you had a chance to check the order note? I was informed that a reply was provided there.

Apr 15, 2025 at 12:58 pm in reply to: Problem with uploading files #205390

Tahasin

Moderator

Hello, Mehmet

I hope this message finds you well and thanks for reaching out.

Kindly share wp-login credentials in a private reply to check the issue.

Regards

Apr 15, 2025 at 7:57 am in reply to: Download Pages showing in Search Results #205385

Tahasin

Moderator

We are checking the issue and will give you an update shortly. I appreciate your patience.

Apr 15, 2025 at 6:39 am in reply to: WPDM Free Causes Critical Error #205379

Tahasin

Moderator

Hello,

Kindly share wp-login credentials in a private reply to check the issue.

Regards

Apr 14, 2025 at 3:03 pm in reply to: Issue with large files downloading #205368

Tahasin

Moderator

The issue appears to be caused by your server. You may try uploading large files through the media library.

Apr 14, 2025 at 2:00 pm in reply to: PDF upload url is replacing file path # #205367

Tahasin

Moderator

This reply has been marked as private.

Apr 14, 2025 at 12:13 pm in reply to: PDF upload url is replacing file path # #205365

Tahasin

Moderator

I initially thought you had uploaded an HTML file. Would it be okay if I test by uploading a demo PDF file through a new package?

Apr 14, 2025 at 11:35 am in reply to: Cancel my subscription #205363

Tahasin

Moderator

Hello, Scott

I hope you are doing well and thanks for reaching out.

Please share the order id or send an order note from this page:https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Would it be possible for you to share some insight as to what is not to your liking or what issues you’ve encountered so that we can study it and make it right by you, potentially improving the experience you had with us?

Regards

Apr 14, 2025 at 9:56 am in reply to: PDF upload url is replacing file path # #205361

Tahasin

Moderator

This reply has been marked as private.

Apr 14, 2025 at 8:03 am in reply to: Issue with large files downloading #205359

Tahasin

Moderator

Thanks for sharing the credentials. We are checking the issue and will give you an update shortly.

Regards

Apr 14, 2025 at 7:33 am in reply to: Issue with large files downloading #205357

Tahasin