Forum Replies Created
Hello,
Thanks for reaching out.
Kindly share the download manager version along with the related URL in a private reply.
Looking forward to your response.
Regards
Kindly share temporary login credential in a private reply to check the issue.
Kindly try this one
[wpdm_all_packages thumb=1 items_per_page="20" categories="pubblicazioni" category_filter="true" order_by="update_date" toolbar='0' order="DESC" cols="title,file_count,download_count|categories|update_date|download_link" colheads="Title|Categories|Update Date|Download::155px"]
Let me know, how it goes.
Regards
Hello,
Thanks for reaching out.
Are you referring to this column
Looking forward to your response.
Regards
Hello,
As I have mentioned earlier that, the email notifications are successfully registering in the email logs from the plugin which depicts that the mails are dispatched from the plugin.
You can use any email provider, as long as it’s configured properly with an SMTP setup.(I mentioned Gmail because it was free and easy to use)
You can also test the download notification from a freshly installed wordpress site.
Thanks for your understanding.
Regards
Kindly try with a link template like
[wpdm_search_result template="link-template-calltoaction4" cols="3" items_per_page="20"]
Let me know, how it goes.
Regards
Hello,
Thanks for reaching out.
Are you using this [wpdm_search_result template="link-template-panel" cols="4" items_per_page="20"] shortcode for the search results?
Kindly check and let me know.
Regards
We’ve fixed the issue in the PDF Viewer add-on, not in the Download Manager plugin.
Kindly share the URL where template variables are not appearing.
Regards
Hello,
We are reviewing the feasibility of addto_file_cart with wpdm_all_package.
Could you please share the wp-login credentials in a private reply for the site where the Add to cart functionality is working properly?
Regards
Hello,
Thanks for reaching out.
– For pCloud integration, check this add-on: https://www.wpdownloadmanager.com/download/pcloud-connector/
– Are you looking to set the download limit to 5 times per user across all files, or 5 times per user for each individual file?
– You can password protect the download packages to add an extra layer of security.
– If you would like the downloads to automatically deactivate 12 months after purchase, a subscription based option would be the best solution. In that case, you may want to consider using the Pro Membership add-on to manage time based access and expirations.
You can also set a Order Validity Period for 1 year as well.
Looking forward to your response.
Regards
Hello,
Thanks for reaching out.
Kindly follow the steps below,
– Clear your website cache.
– Make sure that https://www.wpdownloadmanager.com is accessible from your server
– Verify that your subscription is active in your account dashboard.
– Go to: Downloads → Settings → License and confirm that the license key is active.
– If it’s already active, please try removing the license key, saving the settings, then re-entering the license key and saving again.
After completing these steps, please check the Updates page once more.
Let us know how it goes!
Regards
You’re very welcome! 😊
Please don’t hesitate to open a new ticket, if you need any assistance.
If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!
Thank you !!
Hello,
Thanks for reaching out.
This is actually how the prefix works,
If you upload a.pdf for the first time → it downloads as a.pdf
If you upload a.pdf again (same name) → it gets renamed to something like 123wpdm_a.pdf and downloads with that name
So:
The first (unique) file keeps its original name.
Any later file with the same name gets the prefix added.
As you mentioned that you duplicated many packages, it’s possible that the original files were duplicated as well. In that case, the system may still treat them as the original files, which is why no prefix is added during download.
If you’re unsure whether a specific file is the correct one, you can verify it by checking the file size or downloading the content.
Kindly check and let me know
Regards