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Tahasin

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Viewing 25 posts - 576 through 600 (of 2,621 total)
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Apr 22, 2025 at 4:36 am in reply to: WP automatically updated to 6.8 and now my uploads are being blocked #205508

Tahasin
Moderator

Hello, @Anthony

Kindly try updating the plugin to the latest version and let me know if the problem still persists.

Please check and let me know.

Regards

Apr 22, 2025 at 4:33 am in reply to: Allowed file types are blocked for upload #205507

Tahasin
Moderator

Hello,

I hope you are doing well and thanks for reaching out.

Kindly share wp-login credentials in a private reply to check the issue.

Regards

Apr 21, 2025 at 9:45 am in reply to: Preview #205489

Tahasin
Moderator

Hello, daniel

I hope this message finds you well and thanks for reaching out.

Are you referring to image preview or a game clip as a preview? You can also check ready to use template from here

Please check and let me know.

Regards

Apr 21, 2025 at 9:20 am in reply to: Add play buttons #205487

Tahasin
Moderator

Welcome. 🤗

If you found my assistance helpful, I’d be truly grateful if you could leave a 5-star review [here].
Thank you so much!

Apr 21, 2025 at 3:15 am in reply to: No download button! What could be the reason? #205485

Tahasin
Moderator

You’re very welcome. 🤗

If you found my assistance helpful, I’d be truly grateful if you could leave a 5-star review [here].
Thank you so much!

Apr 20, 2025 at 2:11 pm in reply to: No download button! What could be the reason? #205480

Tahasin
Moderator

Hello,

Thank you for reaching out!

The download buttons are indeed there, but they’re not visible because the font color is currently set to white. You can update the background color by going to Settings > User Interface > Colors. Once adjusted, the buttons should appear as expected.

screenshot

Please check and let me know.

Regards

Apr 20, 2025 at 11:34 am in reply to: File Cart download not showing in Stats #205478

Tahasin
Moderator

The upcoming update will include stats feature for the File Cart add-on.

Apr 20, 2025 at 6:20 am in reply to: Import/Export #205476

Tahasin
Moderator

Hello,

You can try using WordPress’s default import/export tool. It will export all the downloads in XML format, and you can easily import them without any reformatting.
Export screenshot
Import screenshot

Somehow, the ticket was marked as spam, which caused a delay in our response. Thank you for your understanding.

Regards

Apr 19, 2025 at 3:28 pm in reply to: Novice user – free version – documentation #205475

Tahasin
Moderator

Please check if the Membership option is enabled.
You can find this setting by going to: Settings > General > Membership in your WordPress dashboard.
Make sure the “Anyone can register” checkbox is checked.

Here’s a screenshot to assist you

Apr 19, 2025 at 3:08 pm in reply to: Novice user – free version – documentation #205473

Tahasin
Moderator

Hello, Frank

I hope this message finds you well and thanks for reaching out.

To set up user login and registration:
1. Create two separate pages — one for Login and another for Registration.
2. Add the following shortcodes to the respective pages:
[wpdm_login_form] for the login page
[wpdm_reg_form] for the registration page
3.Once the pages are created, go to Downloads > Settings > Frontend Access and assign the pages accordingly.

Here’s a screenshot for reference.

Please check and let me know if you need further assistance.
Regards

Apr 19, 2025 at 2:26 pm in reply to: WP automatically updated to 6.8 and now my uploads are being blocked #205471

Tahasin
Moderator

Hello,

Thanks for reaching out. Are you experiencing any issues with WordPress 6.8 and the Download Manager plugin? Please provide a bit more detail so we can better understand the situation and assist you accordingly. As far as we’ve tested, Download Manager is working fine with version 6.8.

Regards

Apr 19, 2025 at 7:20 am in reply to: File Cart download not showing in Stats #205468

Tahasin
Moderator

I’ve shared your message with our development team. If any updates become available regarding the issue, I’ll be sure to keep you informed here.

Thank you for your patience.

Apr 19, 2025 at 6:45 am in reply to: File Cart download not showing in Stats #205464

Tahasin
Moderator

Hello,

Thanks for reaching out. We are checking the issue and give you an update shortly.

Regards

Apr 18, 2025 at 7:03 pm in reply to: change registration form and data display in statistics #205461

Tahasin
Moderator
This reply has been marked as private.
Apr 18, 2025 at 6:38 pm in reply to: Tradurre messaggi email e rimuovere WPPM da oggetto email #205460

Tahasin
Moderator

You can edit the email templates from Downloads > Templates > Email Template. Here is a screenshot for your assistance.

Apr 18, 2025 at 12:58 pm in reply to: change registration form and data display in statistics #205454

Tahasin
Moderator
This reply has been marked as private.
Apr 18, 2025 at 12:26 pm in reply to: Traduzioni #205452

Tahasin
Moderator

They are coming from the Premium Packages add-on,you can translate them using loco translate.

Apr 18, 2025 at 12:05 pm in reply to: Traduzioni #205450

Tahasin
Moderator

Hello, Marco

I hope you are doing well and thanks for reaching out.

I am unable to access the link you have shared as it’s appearing that the page doesn’t exist. Kindly share screenshots using this tool:LightShot

You can also share related URLs and wp-login credentials in a private reply to check it from your end.

Regards

Apr 18, 2025 at 12:01 pm in reply to: Problem with uploading files #205449

Tahasin
Moderator

Glad to hear that you’ve identified the issue and that the file upload is working fine now.
If you have any further queries, feel free to open a new ticket.

I am marking this ticket as resolved.

Regards

Apr 17, 2025 at 11:25 am in reply to: Renewed licence and PDF Downloads not available. #205441

Tahasin
Moderator

You can use a staging site (if available) to safely test by deactivating plugins one by one. Disabling plugins on a staging site will not affect your live site.

Apr 17, 2025 at 10:53 am in reply to: Renewed licence and PDF Downloads not available. #205439

Tahasin
Moderator

There could be a couple of reasons behind the CSS issue:

– Website/Plugin Cache – Please try clearing your website or plugin cache, as cached styles might be causing the issue.

– Plugin Conflict – There may be a conflict preventing the WPDM CSS from loading properly. To check, try deactivating all plugins except Download Manager and see if the issue is resolved.

Please give this a try and let me know how it goes!

Regards

Apr 16, 2025 at 4:36 pm in reply to: Renewed licence and PDF Downloads not available. #205430

Tahasin
Moderator

Okay, I am checking why the USer Interface CSS is not working. I appreciate your patience.

Apr 16, 2025 at 2:23 pm in reply to: Renewed licence and PDF Downloads not available. #205426

Tahasin
Moderator

Is everything working fine on your end?

Apr 16, 2025 at 11:46 am in reply to: Renewed licence and PDF Downloads not available. #205419

Tahasin
Moderator
This reply has been marked as private.
Apr 16, 2025 at 11:39 am in reply to: Renewed licence and PDF Downloads not available. #205417

Tahasin
Moderator

Could you kindly share the wp-login credentials in a private reply so we can check the issue? Also, I can’t see any screenshots here.

Viewing 25 posts - 576 through 600 (of 2,621 total)
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