Tahasin

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Viewing 25 posts - 501 through 525 (of 2,760 total)

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May 11, 2025 at 4:34 pm in reply to: Site Can’t be Reached on Folder Download #206416

Moderator

We have tested downloading large files on our end, and everything is working fine. Could you please let us know where you are hosting your files and how you are uploading them? If you have a staging site available, it would be even easier for us to investigate and identify the cause of the issue.

Please check and let us know. Thank you!

May 11, 2025 at 2:49 pm in reply to: Site Can’t be Reached on Folder Download #206415

Moderator

We are checking on our end and will give you an update shortly.

May 11, 2025 at 10:34 am in reply to: Adjusting padding on sub-catagories in Archive Page – Filter view #206412

Moderator

The padding is coming from your theme. Kindly use this CSS code in your themes custom CSS section

#wpdmcat-tree ul {
    padding-left: 12px;
}

May 11, 2025 at 10:21 am in reply to: Not sure if this is one issue or two. #206411

Moderator

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May 10, 2025 at 8:58 am in reply to: Not sure if this is one issue or two. #206410

Moderator

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May 10, 2025 at 8:53 am in reply to: File not found! On Packaged ZIP files #206409

Moderator

If you’d like, you can purchase a single license and use it on both your staging site and live site — but only one domain at a time. If you want to keep the live site active while also working on a staging site, then you would need an additional license.

May 9, 2025 at 5:33 pm in reply to: File not found! On Packaged ZIP files #206396

Moderator

Regarding the version leap from 6.3.6 to 6.7 — yes, we do have experience with updates across multiple versions. In most cases, the update process goes smoothly.
However, because there are always slight risks (such as compatibility with themes or other plugins), setting up a staging site first is the safest approach. Also make sure you have a full backup of your site before proceeding. That way, if anything unexpected comes up, you can quickly restore.

For pro support kindly open a support ticket here: https://www.wpdownloadmanager.com/support/forum/download-manager-pro/

Regards

May 9, 2025 at 4:57 pm in reply to: File not found! On Packaged ZIP files #206394

Moderator

Hello, Mike

I hope this message finds you well and thanks for reaching out.

We strongly recommend updating to the latest version of Download Manager Pro (6.7 or newer). Updates often include important compatibility fixes, improvements to file handling , and enhanced stability with the latest versions of WordPress.

If you have further queries, feel free to ask.

Regards

May 9, 2025 at 8:03 am in reply to: Adjusting padding on sub-catagories in Archive Page – Filter view #206379

Moderator

Ok, understood. Please allow me a moment — I will get back to you shortly.

May 8, 2025 at 7:57 pm in reply to: Adjusting padding on sub-catagories in Archive Page – Filter view #206370

Moderator

Hello,

Thanks for reaching out.

The design currently applies a 20px padding to child categories relative to their parent category. Would you like all categories to be displayed without any padding, aligned in a straight line instead?

Regards

May 8, 2025 at 2:23 pm in reply to: Site Can’t be Reached on Folder Download #206363

Moderator

Please give it a try and let us know the outcome. I appreciate your understanding.

Regards

May 8, 2025 at 1:19 pm in reply to: Site Can’t be Reached on Folder Download #206356

Moderator

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May 8, 2025 at 12:39 pm in reply to: PCloud Connector Link not working #206355

Moderator

If you found my support helpful, I’d truly appreciate a moment of your time to leave a quick 5-star review here
Your feedback means a lot to us and helps us keep doing what we love! ✨

Thank you!

May 8, 2025 at 11:43 am in reply to: PCloud Connector Link not working #206350

Moderator

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May 8, 2025 at 11:26 am in reply to: PCloud Connector Link not working #206346

Moderator

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May 8, 2025 at 10:45 am in reply to: PCloud Connector Link not working #206345

Moderator

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May 8, 2025 at 10:38 am in reply to: Registration form #206343

Moderator

Yes, kindly apply the license into your live site and then check if the plugin updates or not.

For registration issue: To check for any potential conflicts, can I try deactivating the plugins and switching the theme in your staging site ?

May 8, 2025 at 10:08 am in reply to: Dwnload Count incrementing on Form Submit #206341

Moderator

It’s a bit challenging for us to pinpoint exactly what’s triggering the download, as custom code is being applied on your end. We hope you understand.

May 8, 2025 at 9:44 am in reply to: PCloud Connector Link not working #206338

Moderator

Are you uploading the files from pCloud or from your device—the ones that weren’t fully downloaded?

May 8, 2025 at 9:35 am in reply to: PCloud Connector Link not working #206336

Moderator

We are checking it again and will provide you with an update shortly.

May 8, 2025 at 8:37 am in reply to: Dwnload Count incrementing on Form Submit #206332

Moderator

Is this issue occurring only with HubSpot forms, or with other forms too?

May 8, 2025 at 8:35 am in reply to: Registration form #206331

Moderator

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May 8, 2025 at 8:32 am in reply to: Dwnload Count incrementing on Form Submit #206329

Moderator

Normally, in terms of form lock when a user clicks on the final Download button that appears after submitting the form then the the system counts it as a download.

May 8, 2025 at 8:01 am in reply to: Addon “WPDM – Archive Page” #206326

Moderator

Welcome.🤗

May 8, 2025 at 7:31 am in reply to: Addon “WPDM – Archive Page” #206324

Moderator

Yes, you can give it a try. You can also avail our customization service.

Viewing 25 posts - 501 through 525 (of 2,760 total)

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