Forum Replies Created
Hello,
I hope this message finds you well.
Thanks for sharing the details, we’re investigating the issue from our end and will provide an update here soon.
Regards
Update is available now !!
We have updated the plugin on your end, kindly check and let me know how it works.
Looking forward to your response.
You can try this shortcode: [wpdm_user_profile]
Documentation: https://www.wpdownloadmanager.com/doc/short-codes/wpdm_user_profile-public-profile-short-code/
or
You can use the wpdm_all_packages shortcode on a separate page and redirect users to that page after they log in.
[wpdm_my_downloads] shortcode is related to Advanced Access Control add-on. That is why it’s not working for you
Please share wp-login credentials in a private reply to check the issue thoroughly.
Hello,
I hope this message finds you well.
Kindly clear your browser cache and perform a hard refresh of the settings page. Also, share the download manager version you are using.
Let me know how it goes.
Regards
I will let you know as soon as any updates become available. I appreciate your patience.
I changed the settings to override on your end. It should not appear now. If it appears again, please let me know the package and file name.
We have identified the problem and will fix it in the upcoming update.
For now, kindly try using [wpdm_frontend] short-code from Elementor, it should work fine.
Let me know, how it goes.
Regards
Hello,
Thanks for reaching out.
Are you referring to the issue where, after creating an author dashboard/front end using the WPDM–Elementor add-on, adding a URL triggers a fatal error?
I look forward to your response.
Regards
Hello,
Thanks for reaching out.
We have canceled the subscription for this order WPDM6065C905256EC.
We’re glad to have you and hope you’ll return soon; please don’t hesitate to share any special feature requests you might have.
Regards
Kindly share the WP login credentials (a staging site would be ideal) in a private reply, so we can thoroughly check the issue.
Hello,
Thanks for reaching out, and sorry for the trouble this update caused.
We’ve released a new update (v7.0.5) today, could you please try updating to v7.0.5 and let us know if the problem still occurs?
Also, it would really help if you could let us know which WordPress theme you’re using.
Looking forward to your response.
Regards
I have created two packages named Test2 and wpdm Test, and uploaded fire1.jpg to both packages. As you can see, the prefix 785940404wpdm_ is not being added before the file name.
Kindly try uploading the files from your end and let me know how it goes.
Regards
Hello,
Thanks for reaching out.
We sincerely apologize for the inconvenience. The POT file will be updated in the upcoming release.
Regards
Okay, we are checking again from our end.