Tahasin

Forum Replies Created

Viewing 25 posts - 301 through 325 (of 2,601 total)
in reply to: Not able to download certain files #206625

Tahasin
Moderator
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in reply to: Not able to download certain files #206622

Tahasin
Moderator
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in reply to: Not able to download certain files #206620

Tahasin
Moderator
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Tahasin
Moderator

Kindly check now.

in reply to: Disable Auto-Renewal #206616

Tahasin
Moderator

I have forwarded your message to the appropriate authority, it should not take more than 24 hours.

in reply to: Disable Auto-Renewal #206614

Tahasin
Moderator

Hello,

Thanks for reaching out. We will turn off auto renewal for your account.

We’re glad to have you and hope you’ll return soon; please don’t hesitate to share any special feature requests you might have.

Regards

in reply to: Not able to download certain files #206600

Tahasin
Moderator
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in reply to: Not able to download certain files #206593

Tahasin
Moderator

Hello,

I hope this message finds you well and thanks for reaching out.

Could you kindly share the WordPress login credentials and the relevant URL where the issue is occurring, in a private reply?

Regards


Tahasin
Moderator

Hello,

Thank you for reaching out, and we sincerely apologize for the inconvenience caused.

We’re currently investigating the issue regarding your renewal status and will update you as soon as possible. Thank you for your patience and understanding.

Regards

in reply to: Changes after update #206586

Tahasin
Moderator

Hello,

I hope you are doing well and thanks for reaching out.

Could you please share a screenshot of the layout you’re referring to, as well as the URL or a screenshot of the page where the translation has disappeared?

Please check and let me know.

Regards

in reply to: Download manager only works when logged in #206582

Tahasin
Moderator

Welcome !!

If my support made your day a little easier, I’d truly appreciate a moment of your time to leave a 5-star review [here]—your feedback means a lot to us and helps us keep doing what we love!

Thank you!!😊

in reply to: Download manager only works when logged in #206567

Tahasin
Moderator

It appears that the issue is being caused by the Disable WP REST API plugin. Once the plugin is deactivated, the download functionality works as expected.

Please check and let me know.

Regards

in reply to: Download manager only works when logged in #206565

Tahasin
Moderator

Thank you for sharing the credentials, we are checking the issue and will provide you with an update within tomorrow.

I appreciate your patience.

Regards

in reply to: Unable to Upload Files – Upload Process Stuck #206556

Tahasin
Moderator

Okay, allow us a moment. We are checking what went wrong on your end.

in reply to: Unable to Upload Files – Upload Process Stuck #206550

Tahasin
Moderator
This reply has been marked as private.
in reply to: Download manager only works when logged in #206549

Tahasin
Moderator

Hello, Kim

I hope this message finds you well and thanks for reaching out.

Kindly share the wp-login credentials in a private reply to check the issue thoroughly.

Regards

in reply to: Sign Up Question #206539

Tahasin
Moderator
This reply has been marked as private.
in reply to: Sign Up Question #206534

Tahasin
Moderator

I can see the the alert notification is not appearing for the free subscription but working fine for paid plans. We will fix this in the next update.

in reply to: Sign Up Question #206532

Tahasin
Moderator

Thank you for sharing the credentials, I am checking the signup form.

in reply to: Unable to Upload Files – Upload Process Stuck #206515

Tahasin
Moderator

Unfortunately, no. We only provide support via support forum.

in reply to: Sign Up Question #206512

Tahasin
Moderator

Could you please share the login credentials for the staging site so we can look into the issue?

in reply to: Unable to Upload Files – Upload Process Stuck #206501

Tahasin
Moderator

A temporary login link will work just fine—I just need to check it from your dashboard.

in reply to: Site Can’t be Reached on Folder Download #206494

Tahasin
Moderator

Glad to hear that.

If my support made your day a little easier, I’d truly appreciate a moment of your time to leave a 5-star review [here]—your feedback means a lot to us and helps us keep doing what we love!

Thank you!!

in reply to: Membership Duplicate Invoices #206492

Tahasin
Moderator

Regarding the order note:https://www.wpdownloadmanager.com/support/topic/auto-renewal-2/

We didn’t received any order note from your end. Kindly follow this video: https://www.youtube.com/watch?v=h46gJwjtcV8

in reply to: Membership Duplicate Invoices #206491

Tahasin
Moderator

It was a pleasure assisting you! 🤗

If my support made your day a little easier, I’d truly appreciate a moment of your time to leave a 5-star review [here]—your feedback means a lot to us and helps us keep doing what we love!

Thank you!!

Viewing 25 posts - 301 through 325 (of 2,601 total)