Tahasin

Please share temporary login credentials in a private reply to check the issue.

Please share temporary login credentials in a private reply to check the issue.

Hello,

Thanks for contacting us.

Please share related URL, screenshots in a private reply to check the issue.

Looking forward to your response.
Regards

Hello,

Thanks for reaching out.

Are you trying to translate these red marked text in login form?
If yes, you can translate theme easily using Loco Translate plugin.

Please check and let me know.
Regards

Kindly Enable Single File Download from Downloads > Settings > General.

I am unable to check the image you have shared. Please use this tool

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !!

Welcome !!

We introduced new shortcodes for showcasing download activity and statistics on the frontend.
See the documentation here.
View

Regards

Kindly clear your browser,server cache and perform a hard refresh of the settings page.

Let me know how it goes.

Hello,

Thanks for contacting us.

Could you please share some screenshots of the issue in a private reply?

Looking forward to your response.
Regards

We are currently evaluating the feasibility of skipping URL encoding. If everything goes smoothly, we plan to remove URL encoding in the next update.
To ensure safety, we recommend keeping a backup of your current Amazon S3 plugin. This way, if URL encoding is not included in the next update, your Amazon S3 setup will remain unaffected.

Hello,

Thanks for reaching out.

To turn off auto-renew for your WPDM subscription, you’ll need to submit a cancellation request through your user dashboard. Here’s the process : https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription/

Regards

Extremely sorry for the oversight.

We skipped the URL encoding through code customization in the Amazon S3 plugin installed on your site.

Glad to hear that. Feel free to ask, if you have further queries.

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !!

Hello,

I have replied in your previous ticket. Please check here

Hello,

Thanks for reaching out.
Please follow these steps to login to your site and fix the captcha api,

1. Log in to cPanel
2. Open File Manager
3. Go to: public_html/wp-content/plugins/
4. Find the folder: download-manager
5. Rename it, for example: download-manager-disable
6. You should now be able to log in (WPDM is disabled) via this url your-site/wp-admin
7. Rename the folder back to: download-manager and activate the plugin from plugins section
8. Go to WP Download Manager settings and fix the captcha / API key

There is also a Test reCAPTCHA option available. Please use it to verify that the captcha is working properly before activating the sign up/sign in reCAPTCHA settings.

You can also do the same process via FTP (using FileZilla or any FTP client). The steps are same, just navigate to the wp-content/plugins/ directory and rename the plugin folder.

let me how it goes.
Regards

Yes, it worked in our test setup.

Glad to hear that, the problem has been resolved.

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !!

The warnings are appearing from wordpress-seo plugin.

As I mentioned, the error occurred due to older version of PHP of your server and Download manager v7.1.0.
I just updated the Download Manager plugin from v7.1.0 to v7.2.0(this is compatible with older PHP version) .

Always use the latest plugin version for security and compatibility. Keep a backup of the previous version so you can restore it if the new update causes issues.

If you encounter any issues, please report them to us so we can solve it as soon as possible.

The error occurred due to a compatibility issue between an older PHP version and Download Manager version 7.1.0.

We have added backward compatibility for older PHP versions in Download Manager version 7.2.0. I have installed the latest version in your site, the plugin is now active and working correctly.

We recommend updating your server’s PHP version to 8.0 or higher for improved performance and compatibility.

Please check and let me know.
Regards

Hello,

Thanks for reaching out and sorry for the inconvenience.

Please share the Download Manager version you are using along with the PHP version of your server. It would be helpful if you could share some error logs as well.

Looking forward to your response.
Regards