Tahasin

Forum Replies Created

Viewing 25 posts - 301 through 325 (of 2,750 total)
in reply to: Previews not displaying #207417

Tahasin
Moderator

Just checking in, have you had a chance to reach out to your hosting support regarding this issue? I’m wondering if they were able to provide any details on what might be causing it.

in reply to: Upgrade from 5.0.3 to 6.7 – labels disappear #207416

Tahasin
Moderator

Thanks for sharing the credentials, we are checking the issue.

in reply to: Upgrade from 5.0.3 to 6.7 – labels disappear #207412

Tahasin
Moderator

Hello,

I hope you are doing well and thanks for reaching out.

Since you’ve updated from a very old version (v5.0.3) to the latest version (v6.7), a lot has changed in the plugin’s structure and functionality over time. Major updates like this often involve significant changes in how data is stored and managed — especially for features like tags, categories, and custom fields.

It’s possible that some data, like your tags, didn’t migrate correctly due to the large version gap. Kindly share you login credentials in a private reply to check the issue.

Regards

in reply to: Previews not displaying #207411

Tahasin
Moderator

Kindly check if the Administrator role is selected under File Browser Access settings.

in reply to: download limit #207406

Tahasin
Moderator
This reply has been marked as private.
in reply to: Previews not displaying #207403

Tahasin
Moderator

We haven’t received any similar reports from other customers using WP Engine or Flywheel.

in reply to: download limit #207392

Tahasin
Moderator
This reply has been marked as private.
in reply to: Stamp PDF not working on safari? #207386

Tahasin
Moderator

Stamped PDF downloads are working as expected in our test site; please share your WP-login credentials privately so we can check the issue from your end.

in reply to: document-tag not working? #207382

Tahasin
Moderator

Feel free to submit a support ticket, if you require further assistance.

Regards

in reply to: Stamp PDF not working on safari? #207375

Tahasin
Moderator
This reply has been marked as private.
in reply to: download limit #207369

Tahasin
Moderator

Kindly try using these three tags [fav_button], [fav_button_sm], [fav_button_ico]

in reply to: download limit #207368

Tahasin
Moderator

Sure, I am checking.

in reply to: Stamp PDF not working on safari? #207364

Tahasin
Moderator

Hello, I hope you are doing well.

Could you please clarify if you’re having trouble downloading the stamped file or applying the stamp within Safari? Also, please provide your WP-login credentials in a private reply so I can investigate.

Regards

in reply to: Unable to update Download Manager Pro #207360

Tahasin
Moderator

Hello,

I hope you are doing well and thanks for reaching out.

Please follow these steps below for updating the Plugin for now,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

Let me know, if this works for you.

Regards

in reply to: document-tag not working? #207354

Tahasin
Moderator
This reply has been marked as private.
in reply to: document-tag not working? #207349

Tahasin
Moderator

Hello!

Thanks for reaching out about the document-tag issue.

Kindly share the relevant URL and a screenshot showing the 404 errors. This will help us identify the issue more quickly.

Please check and let me know.

Regards

in reply to: download limit #207337

Tahasin
Moderator
This reply has been marked as private.
in reply to: download limit #207324

Tahasin
Moderator
This reply has been marked as private.
in reply to: download limit #207318

Tahasin
Moderator
This reply has been marked as private.
in reply to: download limit #207315

Tahasin
Moderator
This reply has been marked as private.
in reply to: Previews not displaying #207312

Tahasin
Moderator
This reply has been marked as private.
in reply to: download limit #207308

Tahasin
Moderator
This reply has been marked as private.

Tahasin
Moderator
This reply has been marked as private.

Tahasin
Moderator
This reply has been marked as private.
in reply to: download limit #207283

Tahasin
Moderator
This reply has been marked as private.
Viewing 25 posts - 301 through 325 (of 2,750 total)