Kindly check now.
I have forwarded your message to the appropriate authority, it should not take more than 24 hours.
Hello,
Thanks for reaching out. We will turn off auto renewal for your account.
We’re glad to have you and hope you’ll return soon; please don’t hesitate to share any special feature requests you might have.
Regards
Hello,
I hope this message finds you well and thanks for reaching out.
Could you kindly share the WordPress login credentials and the relevant URL where the issue is occurring, in a private reply?
Regards
Hello,
Thank you for reaching out, and we sincerely apologize for the inconvenience caused.
We’re currently investigating the issue regarding your renewal status and will update you as soon as possible. Thank you for your patience and understanding.
Regards
Hello,
I hope you are doing well and thanks for reaching out.
Could you please share a screenshot of the layout you’re referring to, as well as the URL or a screenshot of the page where the translation has disappeared?
Please check and let me know.
Regards
It appears that the issue is being caused by the Disable WP REST API
plugin. Once the plugin is deactivated, the download functionality works as expected.
Please check and let me know.
Regards
Thank you for sharing the credentials, we are checking the issue and will provide you with an update within tomorrow.
I appreciate your patience.
Regards
Okay, allow us a moment. We are checking what went wrong on your end.
Hello, Kim
I hope this message finds you well and thanks for reaching out.
Kindly share the wp-login credentials in a private reply to check the issue thoroughly.
Regards
I can see the the alert notification is not appearing for the free subscription but working fine for paid plans. We will fix this in the next update.
Thank you for sharing the credentials, I am checking the signup form.
Unfortunately, no. We only provide support via support forum.
Could you please share the login credentials for the staging site so we can look into the issue?
A temporary login link will work just fine—I just need to check it from your dashboard.
Regarding the order note:https://www.wpdownloadmanager.com/support/topic/auto-renewal-2/
We didn’t received any order note from your end. Kindly follow this video: https://www.youtube.com/watch?v=h46gJwjtcV8