Just checking in, have you had a chance to reach out to your hosting support regarding this issue? I’m wondering if they were able to provide any details on what might be causing it.
Thanks for sharing the credentials, we are checking the issue.
Hello,
I hope you are doing well and thanks for reaching out.
Since you’ve updated from a very old version (v5.0.3) to the latest version (v6.7), a lot has changed in the plugin’s structure and functionality over time. Major updates like this often involve significant changes in how data is stored and managed — especially for features like tags, categories, and custom fields.
It’s possible that some data, like your tags, didn’t migrate correctly due to the large version gap. Kindly share you login credentials in a private reply to check the issue.
Regards
Kindly check if the Administrator role is selected under File Browser Access settings.
We haven’t received any similar reports from other customers using WP Engine or Flywheel.
Stamped PDF downloads are working as expected in our test site; please share your WP-login credentials privately so we can check the issue from your end.
Feel free to submit a support ticket, if you require further assistance.
Regards
Kindly try using these three tags [fav_button], [fav_button_sm], [fav_button_ico]
Sure, I am checking.
Hello, I hope you are doing well.
Could you please clarify if you’re having trouble downloading the stamped file or applying the stamp within Safari? Also, please provide your WP-login credentials in a private reply so I can investigate.
Regards
Hello,
I hope you are doing well and thanks for reaching out.
Please follow these steps below for updating the Plugin for now,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Let me know, if this works for you.
Regards
Hello!
Thanks for reaching out about the document-tag
issue.
Kindly share the relevant URL and a screenshot showing the 404 errors. This will help us identify the issue more quickly.
Please check and let me know.
Regards