Tahasin

Yes, version 6.5.7 is available now. Kindly update your plugin.

Regards

Hello, Carlos

I hope you are doing well and thank you for reaching out.

1. Yes, multiple users with an admin role can respond to a live chat. In private messages, users can send messages either to specific individuals or to all users.

2. Please share the wp-login credentials in a private reply so I can thoroughly check the issue. Once I’ve reviewed it, I’ll be able to answer your questions more accurately.

3. Could you clarify what you mean by “owner”? Are you referring to subscribers or customers?

Best Regards

Hello, Adrian

I hope you’re doing well, and thank you for reaching out.

Could you please share some screenshots related to this issue? It would also be helpful if you could provide the wp-admin credentials in a private reply, so I can thoroughly investigate the problem.

Best regards

It has been fixed; please wait for an update.

Once you describe your requirements, the customization team will promptly provide you with information regarding the timeframe and payment details.

We have identified the issue, and it will be fixed in the upcoming update.

We’ll have an update for you shortly. Thank you for your patience!

As mentioned previously, for customization, please submit a customization request through this link. You will be informed if the request is feasible.

Here is the screenshot

Regards

Hello, Clark

Kindly open a new ticket regarding your issue. It will help us address the problem promptly.

Regards

Hello,

We have resolved the issue. Please await further updates. Alternatively, if you prefer, you can grant me administrator access to make the necessary adjustments directly in the plugin code editor.

Regards

Hello, Faysal

We can customize the Amazon S3 add-on for you with Amazon CloudFront CDN integration if you wish. To request this customization, please contact our team from here

If you prefer a refund instead of customization, please submit an order note describing your issue, from the Purschases Page by following this guide

Regards

you will be updated shortly.

Thanks for your patience.

Hello, Faysal

I hope you are doing well and thanks for reaching out.

Currently, the Amazon CloudFront feature is not available in our Amazon S3 add-on. Please allow us some time, and I will provide you with an update by tomorrow.

Thank you for your patience.

Download Manager

Spare us some time, we will fix this in the upcoming update.

Everything is fine from our end. There might be a conflict between the theme and the download manager.
May I try switching the themes?

I am checking the issue, you will be updated shortly.

Thanks for your patience.

Website login information

Kindly share your wp-login credentials in a private reply to check the issue.

Unfortunately, you will need to create separate packages for each MP4 file. Using the video player page template, you will be able to preview only one video at a time.

Hello, Thomas

I hope you are doing well and thanks for contacting us.

You can use the page template named Single Column, Extended, Playlist, which will allow you to preview the mp3. Here is the screenshot

Kindly check

We sincerely apologize for the inconvenience this issue has caused.

To assist you promptly, could you please share your WP login credentials in a private reply? Rest assured, we will address and resolve the problem as quickly as possible.

Hello,

I hope you are doing well and thanks for reaching out.

Could you please share the related URL in a private reply?

Regards

Unfortunately, there are no other options available right now.

We will fix the audio player in the next update.

If you have any further queries, feel free to ask.

Regards