Tahasin

Try adding the following rule to your .htaccess file to make it work

<IfModule mod_security.c>

SecFilterRemove 001868

</IfModule>

We will look into the issue and provide you with an update shortly. I appreciate your patience.

Regards

Hello, Giulia

I hope you are doing well and thanks for reaching out.

You can filter packages by update/publish date, and category. Kindy check our directory add-on

WPDM Directory Add-on

Thank you for providing detailed information. We will update you as soon as possible.

Hello, Carina

I hope this message finds you well and thanks for reaching out.

Please share wp-login credentials in a private reply to check the issue thoroughly.

Regards

If you do not apply the reset days option of any specific role, this option(Limit Reset Period) will be used.

Could you please try disabling all plugins and switching the theme, except for the download manager? Then, save the settings to check for any potential JavaScript conflicts.

I have checked downloading two files, and the number of files downloaded matches the download limit count and the download history. It’s likely not showing due to the downloads being reset.

Could you share a screenshot showing where exactly the loader appears? That would be very helpful for me.

Hello, Leviathan

I hope this message finds you in good health and thanks for reaching out.

Please share wp-login credentials in a private reply to check the issue.

Regards

Hello,

Please share wp-login credentials in a private reply to check the issue thoroughly.

Which short-code you are using for direct download link?

I’ll check again and give you an update shortly.

Let me know, if you have further queries.

If you find my assistance helpful, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you 🤗

Fixed

Check now.

Kindly share the URL of that page where you have placed the short-code

The error may be occurring because you have two instances of the Download Manager Pro plugin on a single site. Kindly remove the older one (keeping a backup of that file v5.1.8 for safety) and then activate the updated version (v6.6.0).

Let me know if the problem persists.

Hello, Tae

Please share wp-login credentials in a private reply to check the issue.

I am glad to hear that default lock is working fine.

If you find my assistance helpful, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you 🤗

Please check now.

You will receive an update from the customization team

Could you please let me know if you have a backup of this site? If not, I would appreciate it if you could create one for safety.