Tahasin

We’ve reviewed the situation on our end, and everything appears to be functioning correctly.

Could you please try clicking the “RECONNECT” button and then check if the subscription status for id 504 has been updated in PayPal?

Please let me know if this resolves the issue.

I’ll provide you with an update on Sunday.

Could you please confirm if this is version 3.8.1? We’re currently reviewing it and will get back to you shortly. Thank you for your patience.

Hello, zonkey

I hope you are doing well.

Kindly add a order note by follow this video

We hope to see you back soon! If you have any suggestions, notice any missing features, or have any concerns that might lead you to cancel your subscription, please let us know. Your feedback is invaluable to us!

Regards

Your order is active now. Kindly check.

Hello, Rudi Samyn

I hope this message finds you well. I apologize for any inconvenience this may have caused.
We are currently looking into the issue and will provide you with an update shortly.

Thank you for your patience.

Make sure that you are uploading the icon from this location /wp-content/plugins/download-manager/assets/file-type-icons/your_icon_file_here

It should work, kindly check and let me know.

Thank you for providing such a detailed description in the video. We’re currently reviewing it and will update you shortly.

Regards

We are checking the issue and you will be updated shortly.

Hello, Claude

I hope you are doing well and thanks for reaching out.

Could you please share the wp-login credentials and related URL of the pre-production site where the custom icon does not appear?

Regards

I hope you’re having a good day. I’m just checking in to see if you had a chance to review my previous message.

I’ve tried resetting the password, but I still can’t access the dashboard.

Here are a few things that might be causing the issue:

IP Block: It’s possible that my IP address might be blocked. This can sometimes happen due to security settings
Security Plugin: There could be a security plugin or setting that’s preventing me from accessing the admin area.

Could you please check if either of these issues might be affecting my access?

Kindly share wp-admin credentials in a private reply to check the issue from your end.

Regards

Thank you for the note. I’ll keep that in mind and provide you with an update on Sunday.

Could you kindly share the login credentials again? It seems the previous ones are no longer working, and I need to check it from the dashboard. Thank you!

Hello, Nicolas

I hope you are doing well and thanks for reaching out.
We are checking the issue and will give you an update shortly.

Regards

Unfortunately,there is no such condition available at the moment.😔

Hello Ryan,

I hope you’re well. I want to sincerely apologize for the oversight in not responding to your issue sooner. I understand this delay may have caused you frustration, and I deeply regret any inconvenience it has caused.

If you’re still interested, I’d be happy to revisit the issue and provide you with an update as soon as possible.

Thank you for your patience, and once again, I’m very sorry for the oversight.

Glad to hear that, you’ve identified the problem 🤗

For cache plugin kindly pay a visit here

If you find my assistance helpful, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you