Tahasin

I’m reviewing it once more.

If a user has both subscriber and Annual Membership Subscription still the reset time will count for Annual Membership role.

What you can do is,
– increase the limit since it’s yearly subscription, so you can set as 200 downloads(for example) per year. If any of your users report you to increase or reset the download limit you can manually reset the limit for that particular user from User page

For Pro membership roles,the download limit reset days are determined by subscription billing date. Since it is an annual subscription, download limit will reset every 365 days.

Unfortunately, you can’t allow users with Annual membership Subscription roles to download 20 files and reset that limit each day. Thank you for your understanding!

Hello, Pedro

I hope you are doing well.

Kindly send an order note following this video

Please let us know if you have any suggestions for us or missing any feature you need, or any reason to cancel the subscription.

Hope you will be back soon.

Have you had a chance to check the payment status in PayPal after cancelling the Next Billing Cycle? Is it still active?

We are currently looking into the issue and will provide you with an update shortly.

Regards

Sure

Tomorrow 6 am GMT? It should only take about 20 minutes.

Hello, Anna

I hope you are doing well and thanks for reaching out.

Kindly share wp-login credentials in a private reply to check the issue.

Regards

If you find my assistance helpful, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you 🤗

Hello, Michael

I hope you are doing well and thanks for reaching out.

Kindly share wp-login credentials in a private reply to check the issue thoroughly.

Regards

Could you please enable the test PayPal for a short period? I need to investigate the issue from the user’s perspective.

I hope you’re having a good day. I’m just checking in to see if you had a chance to review my previous message.

Regards

It looks like the issue might be related to your theme. You could try using a different theme to see if that helps resolve the issue.

I have identified the problem: The OceanWP theme is blocking the URL from functioning properly. When you switch the theme, you can access the frontend URL upload option. Additionally, I have noticed that an update is available for the OceanWP theme. Please update the theme, as this may resolve the issue.

Kindly check

It’s working fine now. I am checking the issue and will update you shortly.

If not, could you please make a test order and then cancel the subscription to see if the status updates correctly in PayPal?

Have you considered using the PayPal Sandbox account to create a test order and then cancel the subscription?

Is this issue occurring for every canceled status, or is it specific to a particular user?

If it’s agreeable to you, we may need to conduct testing from your site.