Tahasin

Try clearing the cache or try a different browser/incognito mode might help.

Hello,

Thanks for reaching out.

Kindly share login credentials in a private reply to check the issue.

Regards

Could you please provide a valid account number for registration? I need it to verify whether the Customer Role is added after the registration process.

Thank you!

Could you kindly share the WP-login credentials? After reviewing, I will provide you with an update by Monday.

Glad to hear that it’s working now.
The issue was caused by the file names, particularly the spaces. I have now enabled the Sanitize Filename option in the settings.

If you find my assistance helpful, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you 🤗

After canceling the free subscription, the ‘Customer’ role remains unchanged. Please see the screenshot for reference.

When a customer signs up for a Pro membership, they should be assigned two roles: one as the Default Role and the other from the Pro membership plan. Have you checked your site’s New User Default Role in the general settings?

In my case, the default role is Customer and I have a free subscription via Pro membership. You can view my current roles here. If a user cancels their subscription, the ‘Customer’ role will remain unchanged as the default role.

Hello

I hope you are doing well and thanks for reaching out.

Kindly send an order note by following this video

Regards

Kindly share the files which you are trying to upload

Hello, Cedric

I hope you are doing well and thanks for contacting us.

I have created a test package to check and it’s working fine. Kindly try clearing the cache from Downloads > Settings > Privacy > Cache & Statistiques > Clear All Cache and then upload the files again.

Let me know if the problem persists.

Regards

Hello, Bianca

Thanks for reaching out. The video link is not working.

Kindly check

If you find my assistance helpful, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you 🤗

I’ve noticed that yesterday’s downloads are being counted towards the download limits, but they aren’t reflected in the statistics. I’ll provide you with an update as soon as I have more information on this.

Regards

Unfortunately, the option to replace files is not available in Download Manager Free. However, you can access this feature in Download Manager Pro under the When File Already Exists option.

Is it working now?

I have conducted a thorough review, and since you have reset the download limit for that user, it’s a bit challenging for us to identify the issue. To help debug this, could you please ask the user to attempt the download again? It would also be helpful to monitor any downloads from that user to see if the statistics are accurately capturing the downloads.

Ok, I am checking once again

Hello, Mario

I hope you are doing well and thanks for contacting us.

Please share wp-login credentials in a private reply to check the issue.

Regards

Use this button screenshot

Hello, Stefano

I hope you are doing well and thanks for reaching out.

Unfortunately, there isn’t an option to set a duration limit for stats. However, you can use the Delete All Stats Data button found in Downloads > Settings > Privacy > Cache & Stats to remove the stats data and ease the pressure on the database.

Kindly check

It’s working now! I hope it doesn’t cause any issues for you again.🙂