Tahasin

Can I create a demo test package for testing purposes?

We are checking the issue and will provide you with an update here. Thanks for your patience.

Have you tried clearing the cache from the cache add-on you are using?

Thanks for sharing the credentials; we are checking the issue and will provide you with an update shortly.

Hello, Mario

I hope you are doing well, and thanks for reaching out.

To check the issue, could you please share the wp-login credentials and the related URL where the Avada Toggles are used?

Regards

We have identified the issue and are working to fix it as soon as possible. Thank you for your patience.

Regards

Hello, Marko

I hope you are doing well and thanks for reaching out.

Could you kindly let me know which version of the Download Manager plugin you are using?

Regards

I still can’t access the dashboard, even after attempting to change the password. You could either create a new user credential or provide yours to help diagnose the problem, as I can’t identify the cause without checking it from your side.

Or, to identify any plugin conflicts, try disabling all plugins except for Download Manager.

I hope you understand, please check and let me know.

Regards

Okay, I am checking again.

Hello, Laura

I hope you are doing well, and thanks for reaching out.

Please share wp-login credentials in a private reply to check the issue thoroughly.

Regards

I’m unable to access the wp-config file on your site directly. This needs to be done either via FTP credentials or through your cPanel settings. Your tech support team should be able to handle this easily, or if you prefer, we can assist you with it if you share the FTP credentials.

If you prefer, you can disable the cookie by adding the following code to your wp-config.php file: define('WPDM_ACCEPT_COOKIE', false);
Let me know if this works for you.

Regards

Alright, please let me know once it’s fixed.
Have a great day!

I tried reloading the page a couple of times, but it’s not working. The error remains.

After installing the plugin Health Check & Troubleshooting it triggered an error. Can’t access the installed plugin section.

Please check

Okay, I am checking the issue

Let me know if you have completed the backup process.

Before troubleshooting, please make sure that you have the proper backup of your site.