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File uploads as “Undefined” and does not update

Viewing 15 posts - 1 through 15 (of 15 total)
Sep 19, 2024 at 10:01 am #199355

Mario Montoya
Participant

Hello. I am trying to update some of my downloads and/or create new ones, but whenever I do the uploaded file just shows as “Undefined”.

download undefined

If I save the download and refresh it, it doesn’t contain any file. It is not uploading successfully.

I’ve tried with both big and small files, different formats. I’ve tried updating an existing download and creating a new one. I’ve updated to the newest version of the download manager. Any ideas?

Thanks in advance!

Sep 19, 2024 at 10:08 am #199359

Tahasin
Moderator

Hello, Mario

I hope you are doing well and thanks for contacting us.

Please share wp-login credentials in a private reply to check the issue.

Regards

Sep 19, 2024 at 10:33 am #199361

Mario Montoya
Participant
This reply has been marked as private.
Sep 19, 2024 at 10:45 am #199363

Tahasin
Moderator
This reply has been marked as private.
Sep 19, 2024 at 10:57 am #199364

Mario Montoya
Participant

EDIT: Disregard this comment. Issue is not with formats but with file size.

Sep 19, 2024 at 11:04 am #199365

Mario Montoya
Participant

I have another clue. I am testing with uploading two different ZIP files: one is 104 KB and the other is 4.91 MB. Issue happens with the second one. So it seems that file size is an issue but it triggers after only a few megabytes.

As you can see I have enabled uploads up to 1024 MB.

Sep 19, 2024 at 11:07 am #199366

Tahasin
Moderator

Ok, I am checking once again

Sep 19, 2024 at 11:19 am #199367

Tahasin
Moderator
This reply has been marked as private.
Sep 19, 2024 at 11:26 am #199368

Mario Montoya
Participant

At first it didn’t work, but then I thought of clearing the cache (W3 Total Cache) and I managed to make my desired upload. So I don’t know if it was a combination of that and something you did, or if the cache was the whole problem. Thank you!

Sep 19, 2024 at 11:37 am #199370

Tahasin
Moderator

Is it working now?

Sep 19, 2024 at 12:21 pm #199372

Mario Montoya
Participant

Hello,

I managed to do one upload (for a file around 80 MB) but then the issue returned. Moreover the maximum file size that I could successfully upload kept shrinking until now I can’t upload anything larger than even 500 KB. So it seems that the issue has to do with available storage on our side.

Sep 19, 2024 at 12:44 pm #199373

Mario Montoya
Participant

So actually the issue was somehow related to Download Manager plugin. We have certain files we have to replace from time to time under the same download ID. But then I realized that each time we replaced it, the Download Manager plugin creates a whole new file with a filename starting with “##########wpdm_” (i.e.: “1726749636wpdm_…… .exe) rather than replacing the file. Even “deleting” the files from within the download editor didn’t really remove the file from the server. This made it so that each time we replaced the files, even if it was with the same filenames, there were new files being created and ended up filling our server storage. Is there a way to stop the plugin from generating these new filenames and just replacing the files?

Sep 20, 2024 at 6:04 am #199382

Tahasin
Moderator

Unfortunately, the option to replace files is not available in Download Manager Free. However, you can access this feature in Download Manager Pro under the When File Already Exists option.

Sep 20, 2024 at 7:34 am #199384

Mario Montoya
Participant

Gotcha. Thanks for your time!

Sep 20, 2024 at 12:28 pm #199387

Tahasin
Moderator

If you find my assistance helpful, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you 🤗

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