Tanvir

Hello @proweb_zambia,
That is the starter template of wpdm directory addon.

If you want to customize a view in your own way, you need to edit template files inside /plugins/wpdm-archive-page/src/Templates/Starter/views/ dir.
Please follow the following steps to edit a template file so that the new update doesn’t erase your changes:

1. Create a dir path download-manager/wpdm-archive-page/starter inside your active theme directory if it is already not there.
2. Copy all the files you need to modify.
3. Update template file(s) in {active-theme-dir}/download-manager/wpdm-archive-page/starter dir as per your need.

Thanks

Hello,
I have got it and checking the issue. Creating new page with few shortcodes is working perfectly. but using many shortcodes causing issue. So I am trying to identify the issue and giving it a solution.
Thanks

ok just deactivate the problematic plugins and give me the access of the “Installed Plugins” page to check the issue

Hi @Wghiacy,

You are welcome.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️

Best Regards

Hello,
I found that your site is already working properly with license key.
The license is already connected to our server from your website. As a result, you will always receive updates.

Thanks

Hello,
Hope you are well.
Using the below css will solve the issue. Just add that codes to custom css.
.type-wpdmpro .entry-wrap .entry-featured { display: none; }

Thanks

Hello,
If you change theme, the custom css saved in theme options will be changed too. I found that you were using child theme. I have just changed it to the betheme main and found many custom css there. Maybe you are talking about that. Please check.

However, if you are facing any issue with selecting wpdm templates, please let me know that more specifically with details.

Thanks

Hello,
Please provide the website address.
You missed it.
Thanks

Hello @blaksheepdedesign,

Sorry to hear about the issue.
I found that wpdm was updated to the latest release. This is a major update, and I think it has been a long time since you updated it. That resulted in an issue, which I fixed. Now the accordions are working properly.

Could you also let me know where you used the custom styles? If you didn’t add the custom styles in your child theme, updating theme could remove those too. Always use child theme to add custom styles which will remain forever.

Thanks

Hello @Genestial,

You can check our template tags below:
https://www.wpdownloadmanager.com/doc/templates/template-tags/

[free_download_btn] Returns download button for free file for a package with price. Sometime with your premium version, you may have a free version too. In such case you can attach the free file with free download section and use the template tag to allow users to download it for free.

Actually That is a template tag which will be activated if the Premium package plugin of us is activated.

Premium Packages – Sell Digital Products Securely

If you dont need to activate the wpdm premium-packages plugin, just skip that template or use that by commenting the tags as you are doing.
However, with wpdm pro, you have the ability to easily edit templates:

Templates Overview

Hope you have understood.
Thanks

Hello @Genestial,
Hope you are well.
Could you please provide me the related urls to check the issue? It will help me to understand the issue clearly.
Thanks

Hello,
Hope you are well.
That is actually coming from the wpdm extended shortcodes addon of wpdm.
That is because of [popup_link] this is not a short-code, but a template tag, you can use it with a link or page template if you want to open the package link in a bootstrap modal popup.
However, you can remove that section from ..\wp-content\plugins\wpdm-extended-shortcodes\wpdm-extended-shortcodes.php this file. That unwanted div is from 278-299 number line.
You can clear that anytime which will not cause any issue I hope as you are not using any popup.
Thanks

Hello Susan,
Please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it
Thanks

Hello,
Glad to hear the issue has been resolved.
Thanks

Hello,
Please provide temporary admin access of your website and the license code in a private reply.
I need to check if there is any conflict issue with any plugin in your website.
Thanks

Hello,
Hope you are well.
Please use the below doc to manage license.

License

If the issue still persists, please provide the order id to check further.

Thanks

Hello,
Hope you are well.
Please update your plugin version 6.1.7 is released today.Please update wpdm to the latest version.
Thanks

Hello,
Hope you are well.
If you haven’t yet updated wpdm and other addons of wpdm, we recommend that you do so.
then if the issue still persists, please provide related links and temporary admin access in a private reply to check the issue further.

Thanks

Yes it is possible by editing template files.
For that please follow:

If you want to customize a view in your own way, you need to edit template files inside /plugins/wpdm-archive-page/src/Templates/****/views/ dir. Please follow the following steps to edit a template file so that the new update doesn’t erase your changes:

Create a dir path download-manager/wpdm-archive-page/**** inside your active theme directory if it is already not there. Here replace **** with filter, depending on the template dir name, from where you are moving the template file.
For example, if you are editing template file from /wpdm-archive-page/src/Templates/Filter/views, you need to place it in {active-theme-dir}/download-manager/wpdm-archive-page/filter/
Copy all the files you need to modify
Update template file(s) in {active-theme-dir}/download-manager/wpdm-archive-page/**** dir as per your need

Could you please tell me where do you want to change date?
By default, in wordpress, you can change it from General settings of WordPress dashboard.

Thanks

Hello Simon,
Sorry to hear about the issue.
I have tested it in the free version in our testing server but haven’t found any similar issues.
It could happen if there is already the same file name on the server.

Could you please send me related urls to check the issue?
If possible please also share temporary admin access of the website in a private reply. It will help me to identify and solve the issue quickly.

Thanks

Hello Proweb,

Sorry to hear about the issue.
Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Hello @Macmorre,
Hope you are well.
To get the template you have to use the below addon of us with wpdm.

WPDM Directory Add-on

If you have just this addon activated, then just using the shortcode [wpdm_archive_filter items_per_page=”10″ template=”default” cols=1]
will show you the template.
If you visit the addon page, you will find that there are other shortcodes too to make awesome templates and filter functions.

Hope you understand.

Thanks