Tanvir

Hello,

Please provide related url to check the issue.
If possible please also share temporary admin access in a private reply to take care of it.

Regards

Hello,

Unfortunately, Currently there is no settings regarding this.
It needs editing core files. That is not recommended because updating plugins will remove the changes.

Regards
Tanvir

Hello Irinel,

I am sorry the specific feature is currently not available. It may need some customization.

You must notify them about updates by any means possible.
In example our WPDM plugin uses WPDM. When update releases, user can see that from plugins page. Then they can update it from the purchase page.

Another way, We have pro membership plugin. A member only page can be created there. there will be downloads that can be accessible to only role based pro members.

For any customization, you can contact here
.

Hope you understand.

Regards.
Tanvir

Hello,

please share related url to check.

If possible please also share temporary admin access in a private reply to check further.

Regards.
Tanvir

Hello,

Updating WPDM will not delete any downloads and data of WPDM. It will just replace the plugin files. Data and downloads are kept saved in database. So, don’t need to worry.

Regards.

Hello Jahanur,

I hope you are well.

Could you please share us more details about the issus?
You can share related url to check.

If possible please also share temporary admin access in a private reply to check further.

Regards.
Tanvir

Hello Irinel,

It is currently not possible.
However, buyers will be able to view the purchases from user dashboard as like this demo

For further assistance please let us know.

Regards
Tanvir

Hello,
Sometimes server permission doesn’t allow directly installation of plugins.
If you can’t update it directry from WordPress dashboard, Please update from here.

Then upload it to your website plugins.

Thanks

Hello,

You are welcome.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin.

Your rating keeps us inspired.

Thanks

Hello,

After changing the role from here I tried to login with dbrtest and haven’t found any problem

Additionally, I am unable to test it with new users since after creating new test users, every time I try to log into the homepage, it says “username or password not recognized.”

So please also let me know where is the users created actually?

Regards

Please provide temporary admin access of your website in a private reply to check further.

Hello Simon,

You can change the text from Pro Membership Settings.
From here

If you need any further assistance, please let me know.

Regards
Tanvir

Hello,

We haven’t received any other complains about the issue you mentioned. We think unique downloads report correctly.
However, unique downloads are saved in database. It seems to work properly in our local environments. You can check more details from wp_ahm_user_download_counts table of database. I hope it will help to remove confusions.

Regards

Hello Gordana,

Thanks for contacting WPDM Support forum.

I have checked the link you provided. but didn’t find any issue in my mobile.
You can check my testing here

Please let me know the issue with details.

Regards.

Hello,

Thanks for contacting WPDM Support forum.
Sometimes server permissions don’t allow direct updating from WordPress server.
In this case, you can download and manually upload to your WordPress plugins page from here.

Let me know for further assistance.

Thanks

Hello,

Thanks for contacting WPDM Support forum.

Allow Access feature in WPDM Pro will work based on user roles of the website.
Also we have another addon

Advanced Access Control

It enables the option to select individual user to give access.

However, if you are facing any issue on your website regarding this, please provide me related url to check. If possible please also share temporary admin access in a private reply.

Regards
Tanvir

Hello Simon,

Thanks for contacting WPDM Support Forum.

Could you please share the website url to check the issue? Let me know please if you are using WP Pro membership or WPDM pro.
I will check and will try to give you a solution.

Regards.
Tanvir

Hello David.

Thanks for providing me details.
However, I am not able to login to your website. It shows unrecognized username or password.

According to the error log, it seems the pending feature of wpdm conflicts.
Please change the status of it. Settings is in here.

Let me know after doing so.

Regards.

Hello,
Thanks for your suggestion.
We are checking the issue. Soon you will be updated.
Regards.

Hello,

You are welcome.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin.

Your rating keeps us inspired.

Thanks

Hello,
You won’t loss the files. Downgrading version will just replace wpdm plugin files.
Thanks

Hello,

Thanks for contacting WPDM Support.

Could you please tell me which activity triggers the error? You can use tools like this to show the issue. If possible please also share temporary admin access in private reply.

Thanks

Hello CHS,

Please check now, from the same file in this directory,

wp-content\plugins\download-manager\src\Package\FileList.php

The codes work. please let me know after trying.

Thank you and regards

Hello,

You contacted me via live chat.

However, Could you please tell me the version of WPDM that you are using?
As you are already using wpdm pro, the settings are already there.

Thanks