Tanvir

Hello,

Please provide related url to check the issue.
If possible please also share temporary admin access in a private reply to take care of it.

Regards

Hello Irinel,

I am sorry the specific feature is currently not available. It may need some customization.

You must notify them about updates by any means possible.
In example our WPDM plugin uses WPDM. When update releases, user can see that from plugins page. Then they can update it from the purchase page.

Another way, We have pro membership plugin. A member only page can be created there. there will be downloads that can be accessible to only role based pro members.

For any customization, you can contact here
.

Hope you understand.

Regards.
Tanvir

Hello,

Updating WPDM will not delete any downloads and data of WPDM. It will just replace the plugin files. Data and downloads are kept saved in database. So, don’t need to worry.

Regards.

Hello Irinel,

It is currently not possible.
However, buyers will be able to view the purchases from user dashboard as like this demo

For further assistance please let us know.

Regards
Tanvir

Hello,

You are welcome.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin.

Your rating keeps us inspired.

Thanks

Please provide temporary admin access of your website in a private reply to check further.

Hello,

We haven’t received any other complains about the issue you mentioned. We think unique downloads report correctly.
However, unique downloads are saved in database. It seems to work properly in our local environments. You can check more details from wp_ahm_user_download_counts table of database. I hope it will help to remove confusions.

Regards

Hello Gordana,

Thanks for contacting WPDM Support forum.

I have checked the link you provided. but didn’t find any issue in my mobile.
You can check my testing here

Please let me know the issue with details.

Regards.

Hello,

Thanks for contacting WPDM Support forum.

Allow Access feature in WPDM Pro will work based on user roles of the website.
Also we have another addon

Advanced Access Control

It enables the option to select individual user to give access.

However, if you are facing any issue on your website regarding this, please provide me related url to check. If possible please also share temporary admin access in a private reply.

Regards
Tanvir

Hello David.

Thanks for providing me details.
However, I am not able to login to your website. It shows unrecognized username or password.

According to the error log, it seems the pending feature of wpdm conflicts.
Please change the status of it. Settings is in here.

Let me know after doing so.

Regards.

Hello,

You are welcome.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin.

Your rating keeps us inspired.

Thanks

Hello,

Thanks for contacting WPDM Support.

Could you please tell me which activity triggers the error? You can use tools like this to show the issue. If possible please also share temporary admin access in private reply.

Thanks

Hello,

You contacted me via live chat.

However, Could you please tell me the version of WPDM that you are using?
As you are already using wpdm pro, the settings are already there.

Thanks