Tanvir

Hello,

This shortcode is working properly.
Please check our demo site where I have tested it.
https://try.wpdownloadmanager.com/test-cat-sc/

You can also test it from https://try.wpdownloadmanager.com/wp-admin

For further assistance, please let me know more details.

Regards
Tanvir

Hello Karina,

Have you checked the template feature of wpdm?
We have two types of templates. Page template and link template.
You can check more details here

Let me know for further assistance.

Regards
Tanvir

Please provide me the website address

Hello,

In our testing environment there is no such issue. Sometimes server permission may cause the issue.
You can follow this doc for details.

However, if you still face the issue, you can create staging website using plugin like this and give access of that. We will check it further.

Regards
Tanvir

Hello Karina,

You can not change font separately. Currently the feature is unavailable also not possible to change that using css.
For styling button you can use the below free addon.

You can use custom button using below free addon. You can use this button shortcode in anywhere including page, post, page template and link template.

WPDM Button Templates

For any feature request you can add request here

Regards
Tanvir

Hello,

I have inspected the issue closely. There is no issue with wpdm advanced custom fields. Maybe the issue was caused by any other plugin. I have already activated that along with other plugin.
Haven’t found similar issue again. To avoid any unwanted changes, I would suggest you to always keep updated the plugins that you are using.

Regards
Tanvir

Hello,

I am unable to debug the issue as always showing the error.
Please also provide me ftp access of the server to debug and identify the real reason behind this.

Regards
Tanvir

Hello,

Thanks for contacting us.
Please make sure that you are using wpdm and all addons of wpdm in the latest version.
However, if the issue still persists,please share temporary admin access of your website in a private reply to check the issue further? It will help me to inspect the issue closely.

Regards
Tanvir

Hello Chris,

Thanks for contacting us.
Could you please share temporary admin access of your website in a private reply to check the issue further? It will help me to inspect the issue closely.

Regards
Tanvir

Hello Samee,

Thanks for contacting us.

Could you please tell me more details about the issue that you are facing ?
If possible please also share temporary admin access in a private reply.

Regards
Tanvir

Hello TEEG,

Could you please tell me about the issue that you are facing now? Is it same?

Regards
Tanvir

Hello,

Hope you are well.

Please provide related website url to check the issue further. If possible please also share temporary admin access in a private reply.

Regards
Tanvir

Hello,

Hope you are well.

Please send an order note from the order details page to cancel auto renewal.

Auto renewal cancel instruction: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

Thanks

Hello,

I have found that no files are attached in the download packages.
You can check those from Downloads > All Packages if you find no files, please attach files from there.
Also found that you are using old version of wpdm pro. That is not recommended. If possible please update it to the latest version 6.2.9

Regards
Tanvir

That is done.
Thanks

Hello Karina,

Please provide related page link and the changes you want. If possible you can share staging website. To know more about staging site, you can follow this.
It will help me to understand specific changes you want.

Regards
Tanvir

Please provide temporary admin access in a private reply to check the issue further. Also let me know about the changes that you want.

regards

Hello,

You can use custom css like below from your dashboard Appearance > Customizer > Additional CSS

.modal-dialog.modal-dialog-centered {
width: 480px !important;
}

For further assistance please let me know more details.

Regards
Tanvir

Hello,

Thanks for contacting us.
Please provide temporary admin access in private reply to check the issue further.

Regards
Tanvir

Hello,

Thanks for contacting us.I have tested it. It is working properly.

There could be other issues in your site. In this case, I would suggest running a conflict test. You need to run a basic WordPress conflict test on your site to detect what actually causes the problem. To troubleshoot the issue, please deactivate other plugins except for WPDM. Then check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem.

If the issue still persists, please also share related website link as well as temporary admin access in a private reply.

Regards
Tanvir

Hello,

Added the below css in Appearance > Customize > Custom CSS from your website.
That increased the space.
.link-template-default {margin: 10px}
You can change the margin amount according to your needs.

Regards
Tanvir

Hello,

If you still face issues, please also provide temporary admin access in a private reply.
We will setup the plugin there.

Thanks

Hello Scott,

Thanks for contacting us.
Sometimes server permission doesn’t allow direct install from WordPress Dashboard.

However, you can download that plugin from here then install in from your Dashboard > Plugins > Add New

Let me know for further assistance.

Regards
Tanvir

Hello,

You can increase space from below according to your needs.

Thanks
Tanvir