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Tanvir

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Viewing 25 posts - 601 through 625 (of 3,183 total)
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Apr 4, 2023 at 2:21 pm in reply to: Compatibility issue with Client Portal #185654

Tanvir
Spectator

Hello Emily,

kindly check the credential.
I am unable to login to your site.
kindly check here

Please recheck the access and let me know.

Regards
Tanvir

Apr 4, 2023 at 1:41 pm in reply to: WP-Filebase Data Importer not working #185649

Tanvir
Spectator

Hello Sabina,

Thanks for contacting us.

Please share related url and temporary admin access of your website to check the issue further.

Regards
Tanvir

Apr 4, 2023 at 1:36 pm in reply to: Compatibility issue with Client Portal #185647

Tanvir
Spectator

Hello Emily,

Thanks for contacting us.
Please share related url to check the issue further.
If possible please also share temporary admin access in a private reply.

Regards
Tanvir

Apr 4, 2023 at 10:54 am in reply to: WP-Filebase Data Importer and Asset manager – not working #185637

Tanvir
Spectator

Hello @digitallikesrl-com,

Thanks for your reply
Please create a separate topic to check the issue further.

Regards
Tanvir

Apr 4, 2023 at 10:53 am in reply to: Issue in latest free version #185636

Tanvir
Spectator

Hello,

I have already forwarded the isssue.
You will be updated soon.

Regards
Tanvir

Apr 4, 2023 at 6:24 am in reply to: Translate “Success! Message Sent” string #655 #185628

Tanvir
Spectator

Hello,

We are already working on it.
This string will be added in the next update of private message plugin.

Regards
Tanvir

Apr 3, 2023 at 1:25 pm in reply to: Different lock options for a packages with different displays/usage? #185602

Tanvir
Spectator

Hello @Goode,

Thanks for your reply.

It will allow assigning specific logged in users of your site for those downloads that will be hidden for non-logged in users.
but lock will not be used in this way. We don’t have any user based lock feature.

You can contact for customization service here.

Regards
Tanvir

Apr 3, 2023 at 5:27 am in reply to: WordPress reports error messages #185590

Tanvir
Spectator

Hello,

Thanks for you reply.
If you are unable to update dirctly, you can download the updated plugin from here then upload to your website.

Regards
Tanvir

Apr 2, 2023 at 12:05 pm in reply to: Free Addons Not Working #185580

Tanvir
Spectator

Hello,
We have fixed it in our latest version.
If anyone facing the issue please update wpdm gutenberg to the latest version 2.2.1

Regards

Mar 31, 2023 at 1:59 pm in reply to: Free Addons Not Working #185483

Tanvir
Spectator

Hello,

I have checked this issue with with WordPress version 6.2.
The issue is forwarded to our developer team.

Soon you will be updated.

Regards

Mar 31, 2023 at 9:57 am in reply to: I want to prevent a user from updating a package #185472

Tanvir
Spectator

Hello Brian,

Thanks for contacting us.
You can use the plugin like https://wordpress.org/plugins/advanced-access-manager/ to manage user roles and assign different capabilities to a role.

Regards
Tanvir

Mar 31, 2023 at 9:26 am in reply to: Free Addons Not Working #185471

Tanvir
Spectator

Hello @redtravelmaster,

Thanks for contacting us.

There could be some conflict issues in your site. In this case, I would suggest running a conflict test. You need to run a basic WordPress conflict test on your site to detect what actually causes the problem. To troubleshoot the issue, please deactivate other plugins except for WPDM. Then check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem. If it doesn’t solve, you can check conflict with theme too.

If the issue still persists, please share the admin access in a private reply to check further.

Regards
Tanvir

Mar 31, 2023 at 5:45 am in reply to: Settings page has no CSS #185469

Tanvir
Spectator

Hello,

If you are reluctant to provide access of your live site, you can create staging website using plugin like this and give access of that. We will check it further.

Regards

Mar 30, 2023 at 3:34 pm in reply to: WPDM – TinyMce Button display issues #185460

Tanvir
Spectator

Hello @rncm,

Thanks for contacting us.

I am able to reproduce the issue. I have forwarded it to the developer team. I hope in the new version of wpdm tinymce button, the issue will be fixed.

Regards
Tanvir

Mar 30, 2023 at 3:31 pm in reply to: Settings page has no CSS #185458

Tanvir
Spectator

Hello Rianne,

I am unable to process any refund. I am not in charge of that.
I need to inspect the site first via admin access to check the issue. Then we are able to forward report regarding the issue.
Hope you understand.

Regards
Tanvir

Mar 30, 2023 at 12:02 pm in reply to: botón de copiar texto pdf #185451

Tanvir
Spectator

Hello,

Are you using wpdm pdf viewer plugin?
It may solve the issue that you are facing.
If you are not using that addon, I would suggest to check if the issue persists in our demo site https://try.wpdownloadmanager.com/wp-admin/
because it uses that addon.

Let me know then you can also share the pdf with me for further assistance.

Regards
Tanvir

Mar 30, 2023 at 8:47 am in reply to: Dowload Notification also to site admin? #185443

Tanvir
Spectator

Hello Martijn,

Thanks for contacting us.
Could you please tell me which addon you are using with wpdm to get the notification? Then I would be able to check it.

Regards
Tanvir

Mar 30, 2023 at 4:43 am in reply to: Bulk change Page Template for all documents? #185438

Tanvir
Spectator

Hello Antoine,

It will work for both free and pro version.
You hav understood correctly. Update all will apply changes to all existing documents.

Regards
Tanvir

Mar 29, 2023 at 2:54 pm in reply to: Settings page has no CSS #185412

Tanvir
Spectator

Hello Rianne,

Most of the time this issue happens because of cache.
I would suggest clearing browser cache or press shift + refresh from browser.
If the issue persists, then I could identify the issue from your website backend.

We haven’t faced this issue in our dev testing site. So It is an isolated issue in your website which is fixable. According to our policy after taking service from our support team, if the issue still persists and they fail to fix the related issue, then we refund.

Regards
Tanvir

Mar 29, 2023 at 2:21 pm in reply to: Settings page has no CSS #185410

Tanvir
Spectator

Hello @kukiko,

Thanks for contacting us.
Please provide temporary admin access of your website in a private reply to check the issue further.

Regards
Tanvir

Mar 29, 2023 at 11:24 am in reply to: botón de copiar texto pdf #185402

Tanvir
Spectator

Hello,

Thanks for contacting us.
Protecting pdf depends on pdf. You can disable copying when creating the pdf. You can use software like Adobe Acrobat. But with wpdm there is no feature like this that will disable copying in pdf text.

Regards
Tanvir

Mar 29, 2023 at 8:30 am in reply to: WordPress reports error messages #185392

Tanvir
Spectator

Hello @ovoigt,

Please update wpdm and all the addons of wpdm to the latest version. Current version of wpdm is 6.3.1
Then if the issue persists, please let me know.

Regards
Tanvir

Mar 29, 2023 at 5:21 am in reply to: How we can upload thousands of videos to s3 using wpdm, and how we can create in #185378

Tanvir
Spectator

Hello Anand,

Thanks for contacting us.
Currently we don’t have bulk import integration with Amazon S3 using wpdm.

To bulk import in WPDM you can follow the below doc:

Bulk Import

To bulk import in S3 bucket you can follow the below link:
https://stackoverflow.com/questions/9183769/bulk-upload-video-files-from-url-to-amazon-s3

Regards
Tanvir

Mar 28, 2023 at 4:52 pm in reply to: Download Manager Pro, WPDM – File Cart and WPDN Extended shortcodes issues #185369

Tanvir
Spectator
This reply has been marked as private.
Mar 28, 2023 at 3:44 pm in reply to: Download Manager Pro, WPDM – File Cart and WPDN Extended shortcodes issues #185364

Tanvir
Spectator

Hi Ines,

I see all the mentioned plugins are updated in your website.
So as you said wpdm extended plugin doesn’t work, I tested by creating a page to see the result.
I see shortcode of it is working properly.
image

So can you please tell me specifically the issue you are facing currently?

Regards
Tanvir

Viewing 25 posts - 601 through 625 (of 3,183 total)
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