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Tanvir

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Viewing 25 posts - 451 through 475 (of 3,183 total)
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May 25, 2023 at 11:32 am in reply to: Create Export File – Download results in ‘Invalid File Type’ #187407

Tanvir
Spectator

Hello,

You can not update existing package. It will create new package with the same data of csv.

Regards

May 25, 2023 at 10:20 am in reply to: Create Export File – Download ID not found or expired #187404

Tanvir
Spectator

Hello,

Thanks for contacting us.

If you are unable to download the export file, You can find the csv in wp-content/uploads/wpdm-cache directory of your website.

Regards
Tanvir

May 24, 2023 at 1:57 pm in reply to: Set user download limit #187381

Tanvir
Spectator

Hi David,

Thanks for contacting us.
For limiting wpdm downloads, you need the below addon

Download Limit

Regards
Tanvir

May 24, 2023 at 1:54 pm in reply to: Set user download limit #187380

Tanvir
Spectator

Hi David,

Thanks for contacting us.
For limiting wpdm downloads, you need the below addon

Download Limit

Regards
Tanvir

May 24, 2023 at 12:05 pm in reply to: Download manager not updating on my website. #187374

Tanvir
Spectator

Hello,

I think currently your product is expired.
So you will miss the updates and pro support. But not sure how did you post in pro forum. Something could be wrong. I will forward this issue. You will be updated later here.

Thanks

May 24, 2023 at 12:02 pm in reply to: Create Export File – Download results in ‘Invalid File Type’ #187373

Tanvir
Spectator

Hello Stuart,

Exported CSV is different than the csv format that should be imported.
You can not use it directly for importing. You need to again format it for bulk import in wpdm.

Regards
Tanvir

May 24, 2023 at 9:14 am in reply to: Download manager not updating on my website. #187368

Tanvir
Spectator

Please let me know if you have active order or it is expired

May 24, 2023 at 8:00 am in reply to: Apostrophe issues titles PDF #187365

Tanvir
Spectator

Hello,

Enabled the below settings
image

That fixed the issue.
Check here

Regards
Tanvir

May 24, 2023 at 6:31 am in reply to: Apostrophe issues titles PDF #187361

Tanvir
Spectator

Hi Steven,

Thanks for contacting us.
Please provide temporary admin access in a private reply to check the issue further.

Regards
Tanvir

May 23, 2023 at 4:11 pm in reply to: Download manager not updating on my website. #187346

Tanvir
Spectator
This reply has been marked as private.
May 23, 2023 at 1:36 pm in reply to: Download manager not updating on my website. #187333

Tanvir
Spectator

We are unable to call
Please provide admin access of your site in a private reply as you created.

May 23, 2023 at 1:13 pm in reply to: Download manager not updating on my website. #187330

Tanvir
Spectator

Hello Donald,

Thanks for contacting us.
Please provide temporary admin access in a private reply to check the issue further.

Regards
Tanvir

May 23, 2023 at 11:18 am in reply to: Navigate by pagination and filter by keyword independently of other download blo #187327

Tanvir
Spectator

Hello,

I have got the issue.
Gutenberg wpdm has some limitations. It is a free plugin.
I suggest you to use below addon for making archive page using shortcode. It will work properly.

WPDM Directory Add-on

You may test the shortcodes in our demo:
https://try.wpdownloadmanager.com/wp-admin/

Regards
Tanvir

May 23, 2023 at 8:10 am in reply to: Navigate by pagination and filter by keyword independently of other download blo #187324

Tanvir
Spectator

Hello,

You can record the issue using tool like this
Then reply in a private reply.

Regards
Tanvir

May 22, 2023 at 8:25 am in reply to: Navigate by pagination and filter by keyword independently of other download blo #186994

Tanvir
Spectator

Hello,

Greetings from WPDM support center.

Please provide related page url to check and understand the isuee properly. If possible please also share temporary admin access in a private reply.

Regards
Tanvir

May 22, 2023 at 7:17 am in reply to: Download fails without message after ReCaptcha #186991

Tanvir
Spectator

Hello Isa,

Thanks for letting me know the update. I am sorry for not being able to get back to you sooner.

However, I have tested that I am able to see the downloads and download is working properly now. Please check my testing here

Regards
Tanvir

May 19, 2023 at 3:50 pm in reply to: History and Stats are empty #186928

Tanvir
Spectator

Hello,

There could have issues as you had older version of wpdm. It is not possible to bring that stat.
However, I hope currently the stat will work properly. If you face issues currently, please share.

Regards
Tanvir

May 19, 2023 at 2:22 pm in reply to: History and Stats are empty #186925

Tanvir
Spectator
This reply has been marked as private.
May 19, 2023 at 1:18 pm in reply to: History and Stats are empty #186920

Tanvir
Spectator

Hello,

Please also share related urls.

Regards
Tanvir

May 19, 2023 at 12:43 pm in reply to: History and Stats are empty #186916

Tanvir
Spectator

Hello,

Thanks for contacting us.
Please provide admin access in a private reply to check the issue further.

Regards

May 19, 2023 at 12:16 pm in reply to: Create template like home page template #186915

Tanvir
Spectator

Hello @pixela,
Greetings for the day and welcome to the support forum.
The demo needs the following items:
1. WPDM PRO
2. Directory Add-on
3. Attire Blocks
4.WPDM Gutenberg Blocks
5. Attire theme
And the demo import file to head start.
Hope this helps and answers your query.
Regard

May 19, 2023 at 6:03 am in reply to: Changing link URL for better SEO #186908

Tanvir
Spectator

Hello,

Thanks for the update.
Yes you can follow masking settings. It should fixe the issue you are facing.

Regards
Tanvir

May 18, 2023 at 4:49 pm in reply to: Update URLs in mass update #186902

Tanvir
Spectator

Hello,

Thanks for contacting us.
We have below addon to update all packages at a same time.

WPDM Default Values

However, for further features you may need to use our customization service here

Regards
Tanvir

May 18, 2023 at 8:09 am in reply to: Changing link URL for better SEO #186874

Tanvir
Spectator

Hello,

Thanks for contacting us.

For disallowing crawling by the Search Engine. You can Mask Download Link, If you mask the download link, bots will not be able the find any public download link easily. You are able to find this setting from Downloads > Settings> Basic Settings. please check.
And another way for making disallow Crawling Download Manager Pages on Google, Bing + search engines is, Add the following code at the end of your active theme’s functions.php:

function noindex_for_wpdm()
{
    if ( is_singular( 'wpdmpro' ) ) {
        echo '<meta name="robots" content="noindex, nofollow">';
    }
}

I hope it may help you. Please check and let me know for further assistance.

Thank you and regards

May 17, 2023 at 2:02 pm in reply to: WPDM – Extended Short-codes not updating always goes back to 3.0.4 #186853

Tanvir
Spectator

Hello,

Thanks for contacting us.
I found that in updated version it is mentioned that version 3.0.4 . somehow it was not changed in the update. That is the reason of the issue.Our developer team will check this issue.

Regards
Tanvir

Viewing 25 posts - 451 through 475 (of 3,183 total)
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