Tanvir

Hello

Thanks for the acccess.

I have added custom css from Additional CSS option from https://news.themroc.com/wp-admin/customize.php and issue is fixed now.

However the issue will be fixed soon in WPDM.

Thanks

Hello @renedaniel,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update manually by uploading these plugins.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Hello ,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update manually by uploading these plugins.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Sorry my mistake. Please check my previous reply. Updated the answer

Hello @gmop-unite-com,

Those are in /plugins/download-manager/src/user/views directory.

Copy all and paste to {active-theme}/download-mamager/ to update as per your need. It will work.

Thanks

• This reply was modified 4 years, 7 months ago by Tanvir.

Hello @gmop-unite-com,

I am sorry the tpls folder has been changed after the latest massive updates.

You can follow this now.

1. Copy page-templates directory from /plugins/download-manager/src/package/views directory to your active theme directory.
2. Make a new directory as download-manager on your active theme directory.
3. Now remove all files from {active-theme}/download-mamager/page-templates except the template files you need to update.
4. Update template file(s) in {active-theme}/download-manager/page-templates directory as per your need.

Let me know please if you still find any issues.

Thanks

Hello @gmop-unite-com,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update manually by uploading these plugins.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Hello @alen-paliska,

“Connections Business Directory” plugin is conflicting with the latest update of WPDM and causing the issue.

I have deactivated that.

However, I have forwarded this issue to our developer team. I hope it will be solve soon.

Thanks

Hi @alen-paliska,

Thank you for letting us know about the errors.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update manually by uploading these plugins.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
Best Regards

Hi @lou1,
The wordpress admin access for. As this is causing critical error, we may need ftp access later.

Please check now issue has been fixed

Hi @lu1,

Thank you for letting us know about the errors.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update manually by uploading these plugins.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
Best Regards

Hello @nptaweb,

Sorry for this inconvenience.

Are you still seeing the errors?
Could you please send me the URLs where some links work and some don’t?
If possible please send the admin access in a private reply to check the issues further.

Thanks

Hi @raheggem,
Thank you for letting us know about the errors.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update manually by uploading these plugins.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
Best Regards

Sorry for this inconvenience.

Please provide admin access in a private reply.

We will inspect the issue.

Hi @nptaweb,
Thank you for letting us know about the errors.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update manually by uploading these plugins. It should solve the issue.
If, still the problem exists then let me know.

Best Regards

Please check new version 3.2.03 released. It could solve the issue.

Download Manager

Hi @delynx,

Got the issue.
Can you please check the updated shortcodes from here as your requirements? It will solve the issue.

Unfortunately the old shortcode structure of WPDM archive (directory addon) is not working now after the latest updates

Hello,

Could you please test by deactivating/reactivating other plugins? Sometimes other plugins can conflict.

If still the problem happens, please share temporary wp-admin access in a private reply to check and solve the issue quickly.

Thanks

Hello,

sorry to hear about the issue.

if possible, please give your temporary wp-admin login details in a private reply for checking and solve the issue quickly.

Thanks

Hi @delynx,
Thank you for letting us know about the errors.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update manually by uploading these plugins. It should solve the issue.
If, still the problem exists then let me know.

Best Regards

Hi @harsheena,

I am sorry the tpls folder has been changed after the latest massive updates.

You can follow this now.

1. Copy page-templates directory from /plugins/download-manager/src/package/views directory to your active theme directory.
2. Make a new directory as download-manager on your active theme directory.
3. Now remove all files from {active-theme}/download-mamager/page-templates except the template files you need to update.
4. Update template file(s) in {active-theme}/download-manager/page-templates directory as per your need. As you need to remove download count and file size, you have to remove these tags [download_count] and [file_size]

Let me know please if you still find any issues.

Thanks

Hi @moped,
Thank you for letting us know about the errors.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update manually by uploading these plugins. It should solve the issue.
If, still the problem exists then let me know.

Best Regards

Hi,
Thank you for letting us know about the errors.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update manually by uploading these plugins.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
Best Regards