Tanvir

Hello,

Thanks for contacting us.

Please share temporary admin access of your website and url of the related downloads to check the issue further.

Regards
Tanvir

Hello,

Created a page template named “Doc only preview”
Used it to make a private download here: https://cwanest.com/cm-download-view/demo-pdf/

You can check it now.

Regards
Tanvir

Hello,

Thanks for contacting us.
Please share related page url as well as temporary admin access in a private reply to check the issue further.

Regards
Tanvir

Hello,

The issue is fixed now.
Please update wpdm default values to the latest version.
It will do the changes instantly.

Regards
Tanvir

Hello,

It is our support policy.

I want to clarify that the issue at hand is not a matter of trust, but rather a matter of technical expertise. Given that you may not have a full understanding of the codebase from the outset, it would be best for us to handle the task from our end.

If you had a strong background in web development, it would be feasible for you to initiate the project. However, since your expertise in this area may be limited, we would prefer not to risk any potential complications that could arise from an inexperienced approach.

We appreciate your understanding in this matter and believe that entrusting the project to our team will ensure a smoother and more successful outcome.

Regards
Tanvir

Hello,

Thanks for contacting us.
You need wpdm custom field addon to add additional fields in email lock.

Advanced Custom Fields

Regards
Tanvir

Hello,
Hope you are well.
Please send an order note from the order details page to cancel auto renewal.
Auto renewal cancel instruction: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

After sending message renewal will be cancelled within 24 hours.
Thanks

Hello Ken,

Your requirement is not mentioned in our features list.
We didn’t guarantee that it will be available.

Pricing

According to our policy https://www.wpdownloadmanager.com/terms-and-conditions/
“W3 Eden offers WordPress plugins “as is” and with no implied meaning that they will function exactly as you would like or will be compatible with all 3rd party components and plugins.”

When you bought it, it is considered that you have read and accepted the terms. In this case we are unable to refund you as it doesn’t imply refund policy.

Regards
Tanvir

Hello Ken,

Thanks for contacting us.

That doc is deprecated now. Please follow the updated doc.

That setting is not available now.
If you need any custom feature, please contact here.

Regards
Tanvir

Again forwarded this. Let me see when our developer team responds.

Hello,

I think you are using wpdm free
Please make sure you have activated download manager pro latest version 6.3.6
There are the open in browser and open in new window feature.
Regards
Tanvir