Forum Replies Created
Hello,
Thanks for contacting us.
Please share temporary admin access of your website and url of the related downloads to check the issue further.
Regards
Tanvir
You can try WPDM gutenberg blocks for adding recent download blocks
Hello,
Created a page template named “Doc only preview”
Used it to make a private download here: https://cwanest.com/cm-download-view/demo-pdf/
You can check it now.
Regards
Tanvir
Hello,
Sorry for the inconvenience.
Our developer team has found the issue and fixed it quickly, please update it to 2.0.1 verson.
Regards
Tanvir
Hello,
Thanks for contacting us.
Please share related page url as well as temporary admin access in a private reply to check the issue further.
Regards
Tanvir
Hello,
It is not an argue. All the plugin companies that provide supports in their own support websites, ask for admin access. It is a standard process. It is a standard support policy. If you have issues in providing live site credentials, you can create staging website>
https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
We are unable to help you by going beyond the policy further as already did it but you are not understanding it.
However, As you are not listening or following what I suggest, just buy the pro plan. Then edit the templates yourself.
Thanks
Tanvir
Hello,
The issue is fixed now.
Please update wpdm default values to the latest version.
It will do the changes instantly.
Regards
Tanvir
Hello,
If you have already bought wpdm and zoho addon, then you need to buy advanced custom fields to enable entry of multiple custom fields.
Let me know please what have you bought.
Regards
Tanvir
Hello,
It is our support policy.
I want to clarify that the issue at hand is not a matter of trust, but rather a matter of technical expertise. Given that you may not have a full understanding of the codebase from the outset, it would be best for us to handle the task from our end.
If you had a strong background in web development, it would be feasible for you to initiate the project. However, since your expertise in this area may be limited, we would prefer not to risk any potential complications that could arise from an inexperienced approach.
We appreciate your understanding in this matter and believe that entrusting the project to our team will ensure a smoother and more successful outcome.
Regards
Tanvir
Hello,
Thanks for your reply.
I have created the modified custom page template there. It was created using the built in doc preview page template.
However, If you don’t understand, I can help you to create that in your site too.
Please provide temporary admin access of your site in a private reply.
Regards
Tanvir
Hello,
Thanks for contacting us.
You need wpdm custom field addon to add additional fields in email lock.
Regards
Tanvir
Hello,
Please send an order note from the order details page to cancel auto renewal.
Auto renewal cancel instruction: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872
Thanks
Hello,
Hope you are well.
Please send an order note from the order details page to cancel auto renewal.
Auto renewal cancel instruction: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872
After sending message renewal will be cancelled within 24 hours.
Thanks
Hello Chris,
Thanks for contacting us.
Yes it is possible.
Please check an example here in our demo:
https://try.wpdownloadmanager.com/download/test-pdf-preview-2/
You need to create page template as same as it is created in the example.
Access: https://try.wpdownloadmanager.com/wp-admin
Regards
Tanvir
Hello Ken,
Your requirement is not mentioned in our features list.
We didn’t guarantee that it will be available.
According to our policy https://www.wpdownloadmanager.com/terms-and-conditions/
“W3 Eden offers WordPress plugins “as is” and with no implied meaning that they will function exactly as you would like or will be compatible with all 3rd party components and plugins.”
When you bought it, it is considered that you have read and accepted the terms. In this case we are unable to refund you as it doesn’t imply refund policy.
Regards
Tanvir
Hi Hamid,
Thanks for contacting us.
Please follow the below doc to know more about it:
Regards
Tanvir
Hello,
I think you are using wpdm free
Please make sure you have activated download manager pro latest version 6.3.6
There are the open in browser and open in new window feature.
Regards
Tanvir
Hello,
We have a setting. You can check from downloads > Settings
We don’t have any other feature for it.
Regards
Tanvir