Forum Replies Created
Hi @jpujolcat,
Please check I have edited the template and it is working fine.
The default template has some php tags used. Those were causing the problem. The issue is with wpdm-elementor actually. If you need to add custom templates, you must have to use template tags only. php codes will not be supported with elementor so you have to remove those like I did.
Thank You
Hello,
I have forwarded the issue to the developer team.
Soon you will get updated.
Thanks
Hello,
I have updated to the latest version of wpdm page template.
The site is okay now.
Thanks
Hello,
The issue is that if you select from media, download links become direct. wpdm doesn’t handle that.
That is just an alternate option for those who wants direct download link. You can also try the unmask download from Downloads > Settings > Basic
Thanks for creating separate topic for another issue.
Hello @jpujolcat,
Please delete the current cloned template and re-clone the template again carefully as you want. I hope it will solve the issue.
If still the issue persists, please also share the admin access of your website in a private reply. It helps us to quickly figure out the issue and resolve it immediately.
Thank you
I checked it in chrome browser in windows os pc.
I have just checked it in mozilla firefox. the https is okay but issue with only google chrome. Also I found ssl is okay in safari in iphone but the download issue could be a result of the ssl http/https missmatch
By the way Could you please tell me if the downloaded pdf is okay by opening in a pdf reader in iphone?
Thanks
Mainly the issue is because of the faulty ssl on your site. Your whole website is not getting https properly on all devices. As in pc I see
As you have already installed ssl, I would suggest you to use this plugin to make https perfect.
If the ssl issue is fixed, I hope the problem will be gone in iphone and all other devices.
Thanks
Hello,
There is an issue with ssl certificate of your website. I see ssl certificate in iphone but dont see that in pc. Please make sure that the ssl certificate works perfect everywhere
I have checked that the file is downloaded in phone. No .html is added in the downloaded file.
Could you please confirm if the downloaded pdf is okay by opening in a pdf reader?
Thanks
Hello,
Thanks for your nice compliments. You are the first who regret dealing with me.
I think you didn’t like my suggestion to contact theme support.
Have a nice day.
Thanks
Hello,
Your website problem was related post and I hid that? I don’t know what else you wrote and sent me screenshots.
I have checked the link your provided.
The wpdm-template addon is working and many users are using them without issue. Did you try that addon?
or you can follow this
If it doesn’t work, I would suggest you to change theme or contact theme support as issues go because of the theme
Otherwise you can use our theme
It will work best with wpdm.
Thanks
Hello,
The issue I found is with the theme and I set the related posts option to hide. It worked. I didn’t find any issue with wpdm. Also provided you the addon to customize the buttons of wpdm. If you still face any theme related issue, I would suggest you to contact with the theme support.
Thanks
Hello,
You should receive an email when someone subscribes to download.
I see you have already set your email address in the email template to receive email and the email is working fine.
You can add template variables in the email template from the right side. In this way you can add any direct link in your email which will redirect directly to the targeted page.
All you need to do is customize the download notification email template.
Thanks
Hello,
I followed this:
Its shape is very bad, and I do not want the visitor to enter from an article reading a book to another article to read another book, I want it to appear to him as in the normal article for download and reading, like this picture from any other article
And if it is not possible to apply the form in the second image, I want to delete the tags and categories from as it appears in the first image, and the article reading the book will be free of anything else in the end.
In the first image I just found the related posts.
Let me know with more details please if I missed or misunderstood something.
Thanks
Hello,
I have checked it.
ok please share admin access of your website in a private reply.
It will help me to identify the problem and solve it quickly.
Thanks
Hello,
The related post was a theme issue. I have hid those from Publisher → Theme Options → General → Single → Posts → Related Posts . Now the relates posts are gone.
To change buttons, you can use the below free addon of us. Just activate and follow that. You will be able to customize wpdm buttons with thise.
Let me know please if any issue persists.
Thanks
Hello,
Thanks for the details.
Could you please share the four related example links to find easily?
It would help me a lot to fix those..
Thanks
Hello,
Please follow this:
It should solve the issue. If the issue still persists, just let me know.
Thanks
Hello ,
Could you please share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.
It helps us to quickly figure out the issue and resolve it immediately.
Thank you
Hello,
Now issue with pro plugin.
The issue was because of the custom css added by you on the theme custom css option.
.page_header_wrap {
background: none;
}
.w3eden .mt-0, .w3eden .my-0 {
font-size: 20px;
}
.w3eden .h3, .w3eden h3 {
font-size: 14px;
}
.list-group-item+.list-group-item {
border-top-width: 0;
display: none;
}
.w3eden .btn {
letter-spacing: 1px;
text-transform: uppercase;
margin-top: 5px;
}
.w3eden .btn {
font-size: 12px;
font-weight: 700 !important;
}
.w3eden .card h3 {
font-size: 12pt;
font-weight: 700;}
.footer-widgets * {
}I have removed that all are okay now. If you want to reuse that, just be careful 😄.
However I spent much effort on this clueless issue. If you found my support helpful, could you leave your valuable review here?
Thanks
If you doesn’t get the version 3.4.1, Just install the 3.4.2 version. I will recheck that version. If there is a issue, I will forward it to the developer team. They will fix it.
Thanks
Hello,
I see here the version is 3.4.1 you can download from here:
However, sometimes server file writing permission causes issue with the download option from setting section. That’s the reason sometimes it doesn’t work.
Thanks
Hello,
I found that wpdmpp version was 3.4.2 but the latest version is 3.4.1 also the issue is not occurring with 3.4.1 version.
Please again install and activate the version. If you can’t update it directry from WordPress dashboard, Please update from here.
Then let me know if the issue still persists.
Thanks