Forum Replies Created
hi,
Please provide me your wp login url and credentials to help you solve your problem. However, this problem is not related to download manager.
Thank you
hi there,
You can get more share option in Pro-version of download manager. (image attached)
Thank you.
hi there,
You can get more share option in Pro-version of download manager. (image attached)
Thank you.
we also have a customization team and if you want to use them, please contact customize@wpdownloadmanager.com for quote.
Or
You need to follow the steps to customize
You need to copy the tpls/ dir from download manager plugin dir to active theme dir. (This is required to do in-case you want to update your plugin later the change wont be effected on design)
Then rename it copied tpls dir ( which is in your theme dir ) to download-manager
Now edit wpdm-all-downloads.php in download-managerdir ( which is in your active theme dir )
Hi,
Customize template is available in pro version only. However, you can edit the code directly to get your required view.
Thank you
Hi,
Just tested. The plugin is working perfectly. This issue is due to your activated theme. Please try switching the current theme.
Thank you
Please send me an URL where you have this issue. It will be helpful if I can check it in your installation, so sending temporary wp-admin login info will be helpful to sort this issue quickly. Use private reply to send login info.
Thank you
You can create a page and add any of the following short-code :
[wpdm_category]– Query All Downloads From One or More Categories
[wpdm_tags]– Query all downloads from specified tag(s)
[wpdm_all_packages] – List all downloads in tabular format in a page
example, Category short-code will all parameters:
[wpdm_category id="Category Slug(s)" operator="IN" title="Custom Title Here or 1" desc="Custom Dscription or 1" toolbar="1" order_by="field name" order="asc or desc" item_per_page="10" template="temaplte name or ID" cols=4 colspad=2 colsphone=1]However, you can use Advanced TinyMCE button plugin, which will help you to add short-codes in your page.
Hi,
Please try downloading new plugin and install. May be some files are missing or installation is not done correctly. Or
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you
Hi,
Please try removing the plugin using FTP access. And download new plugin and install again. If still are facing the issue. Please provide me your FTP login info using private reply.
Thank you
Hi,
This is due to number of columns in the table. You can reduce the columns by “Screen options” at the top. Attached a screenshot to help you.
Thanks
Hi,
You can set your icon from files-> package settings -> icons option
Attached an image to help you.
Thank you
Hi,
I just checked changing the theme. And pop up is working(Image attached). This issue is due to your theme, its not related to plugin.
Thank you
Hi,
Please try downloading new plugin and install. May be some files are missing or installation is not done correctly. Or
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you
Hi, the problem can be solved in
WP Super Cache plugin in causes the problem. As all downloads via our plugin are done via a GET request. So I check the option: ‘Don’t cache pages with GET parameters. (?x=y at the end of a url)’ and the downloads are working again.
or
You can try using w3 total cache http://wordpress.org/plugins/w3-total-cache/ instead
or
In WP super Cache by setting the Cache Timeout from “WP super Cache” to 1, and then back to 1800.
or
try basically adding \?wpdmdl.* to the list of url strings that force a page not to be cached in Super Cache settings.
or
if you have any cache plugin installed clear cache first. Then go to permalink settings and save it without making any changes.
I hope this solves your problem
Thank you
Thanks for your support.
Hi,
Sorry, sorting option is not available in advanced-access-control‘s short code.
Thank you.
Hi,
Please post your question in Pro-version support form.
Thank you
Hi,
You need to remove the access manually from each package. And then assign the each package to specific category with specific access.
I hope this helps you.
Thanks
Hi,
Yes, you can set access to each category too. Got to downloads->category-> add/edit categories. (Select the roles who should have access to the packages under this category)
Thank you
Christian, This usually happens due to some cache plugins. or due to conflicting to other plugins. Please try deactivating other plugins or provide me your login credentials using private reply to check the issue.
Thank you.
Hi,
Yes we have a customize team to help you out. Please mail to customize@wpdownloadmanager.com to get a quote from customization team.
Thanks.
Hi,
I can download the .pdf file you attached. Please send the file in smartnjazzy.jk@gmail.com. Or Please try downloading new plugin and install. May be some files are missing or installation is not done correctly. Or
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you
hi,
Glad to hear your problem is solved. Can you be more clear about the download limit you are asking?
There is option Download Limit (in pro version) is associated with user role and Files(downloads). It means, limit is based on File. Suppose, Download Limit is set to 10 for subscriber role. After downloading 10 Files an user with subscriber role won’t be able to download any more Files.
Thanks
Hi there,
Sorry for your trouble. Large file upload issue is related to your server. You can try increasing php execution time. This may help you.
How to Increase the Maximum File Upload Size in WordPress Download Manager
Thank you.