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New User Email Template Issue

Viewing 5 posts - 1 through 5 (of 5 total)
Oct 5, 2016 at 9:59 pm #49709

Leo Isaac
Member

When a new user registers, the email they receive takes the following form:

Subject line: “Welcome to”

Message Text: “/home/training/www/www/wp-content/plugins/download-manager/tpls/email-templates//wpdm-new-user.html”

I have checked that there is an email template existing at the above location but it does not send the appropriate text to the new user.

Please advise

Oct 6, 2016 at 7:07 am #49715

Jass
Moderator

Hi,
Please try downloading new plugin and install. May be some files are missing or installation is not done correctly. Or
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you

Dec 28, 2016 at 3:17 pm #52214

Alberto
Member

Hi,

same problem for me. I think the problem is related to the double backslash “wp-content/plugins/download-manager/tpls/email-templates//wpdm-new-user.html”

How can I fix the problem?

tks

Dec 29, 2016 at 10:35 am #52220

Jass
Moderator

hi @alberto,
please provide me your credentials with url to check the issue, using private reply.
Thank you

Dec 29, 2016 at 6:40 pm #52230

Alberto
Member
This reply has been marked as private.
Viewing 5 posts - 1 through 5 (of 5 total)

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