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Nayeem Riddhi

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Oct 2, 2025 at 12:04 pm in reply to: WPDM Newsletter – Problem with subscribers and lists #208841

Nayeem Riddhi
Moderator

We have Identified the issue, update will be available soon.

Thank you and regards

Oct 2, 2025 at 9:26 am in reply to: WPDM Newsletter – Problem with subscribers and lists #208837

Nayeem Riddhi
Moderator

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Oct 2, 2025 at 7:23 am in reply to: WPDM Newsletter – Problem with subscribers and lists #208833

Nayeem Riddhi
Moderator

Can you please activate login access again for your site? Please kindly check.

Thank you and regards

Oct 2, 2025 at 7:21 am in reply to: TRYING TO CANCEL RENEWAL – AGAIN !!!! #208832

Nayeem Riddhi
Moderator

Hello David Baker,

Hope you are well. For cancelling auto-renew please send an order note from your account. Please kindly follow this article, https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription. Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.

Thank you and kind regards

Oct 2, 2025 at 6:05 am in reply to: WPDM Newsletter – Problem with subscribers and lists #208828

Nayeem Riddhi
Moderator

Can you add a custom campaign list and then add. If then it works, there might be an issue with your imported campaign list. Please kindly check.

Thank you

Oct 2, 2025 at 5:49 am in reply to: how to add custom field to the single download #208825

Nayeem Riddhi
Moderator

You can make the order Processing to Completed, thus the user may get the download available link to download. Please kindly check.

Thank you and regards

Oct 1, 2025 at 5:34 pm in reply to: how to add custom field to the single download #208821

Nayeem Riddhi
Moderator

I have checked both the orders, you can update the order status by update buuton option for every order. can you please kindly let me know what issue is facing by your clients specifically. Please kindly check and let me know.

Thank you and kind regards

Oct 1, 2025 at 5:54 am in reply to: Amazon S3 Paid but not showing as paid #208816

Nayeem Riddhi
Moderator

It shouldn’t do this. Just Install and activate plugin from WP-Admin > Plugins section. Please kindly check.

Thank you

Oct 1, 2025 at 5:52 am in reply to: Can’t download – An error occurred while processing the form.Please try again #208815

Nayeem Riddhi
Moderator

Have you attached files and publish the package. Please kindly then check from frontend if downloading file working properly or not. Please kindly check.

Thank you and regards

Oct 1, 2025 at 4:11 am in reply to: Amazon S3 Paid but not showing as paid #208806

Nayeem Riddhi
Moderator

You had’t installed the plugin yet. Please kindly download and install Amazon S3 plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, Please kindly check.

Thank you

Oct 1, 2025 at 3:55 am in reply to: how to add custom field to the single download #208805

Nayeem Riddhi
Moderator

if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Oct 1, 2025 at 3:37 am in reply to: Stats Advanced Filters Not Working #208804

Nayeem Riddhi
Moderator

Hello Courtney Huber,

Hope you are well. And sorry for the inconvenience. We have fixed the issue. Soon an update is coming. Thanks for your patience.

Thank you and regards

Sep 30, 2025 at 5:58 pm in reply to: Amazon S3 Paid but not showing as paid #208799

Nayeem Riddhi
Moderator

Hello Eric Johnson,

Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Sep 30, 2025 at 11:05 am in reply to: Request and bugs (custom field, loader, dropzone, translation) #208781

Nayeem Riddhi
Moderator

I have update information from our team that, Update will be available soon. thanks for your patience.

Thank you and regards

Sep 27, 2025 at 10:18 am in reply to: Can’t download – An error occurred while processing the form.Please try again #208726

Nayeem Riddhi
Moderator
This reply has been marked as private.
Sep 27, 2025 at 8:08 am in reply to: Can’t download – An error occurred while processing the form.Please try again #208724

Nayeem Riddhi
Moderator

If can be restriction of IPs from your server or similar settings conflict. Please kindly share a package URL to check. Please kindly check.

Thank you and regards

Sep 26, 2025 at 1:21 pm in reply to: Translate Button “View details” #208715

Nayeem Riddhi
Moderator

Please kindly check from your used link template. You can edit it directly. Please kindly check.

Thank you and regards

Sep 26, 2025 at 9:38 am in reply to: Translate Button “View details” #208710

Nayeem Riddhi
Moderator

Please check from loco translate plugin you may find the texts “Download” & “View details” for translating. Please kindly check.

Thank you

Sep 26, 2025 at 9:22 am in reply to: Access only for logged in users #208709

Nayeem Riddhi
Moderator

Yes, for bulk apply to packages we have this add-on. Please check.

Thank you and regards

Sep 26, 2025 at 8:37 am in reply to: Access only for logged in users #208700

Nayeem Riddhi
Moderator

For bulk apply to many packages with options, you can check this add-on, https://www.wpdownloadmanager.com/download/wpdm-default-values/. Please kindly check and let me know.

Thank you and regards

Sep 26, 2025 at 8:35 am in reply to: Translate Button “View details” #208699

Nayeem Riddhi
Moderator

Which translation plugin you are using? Are you not getting the texts which you want to translate from the translation plugin? Please kindly check and let me know.

Thank you and regards

Sep 26, 2025 at 3:29 am in reply to: “Generate with AI” not functioning #208696

Nayeem Riddhi
Moderator

I have already forwarded your request to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Sep 25, 2025 at 5:27 pm in reply to: “Generate with AI” not functioning #208691

Nayeem Riddhi
Moderator

You are using Gemini AI, you didn’t put Gemini API Key from Downloads > Settings > AI Settings. Please kindly check.

Thank you

Sep 25, 2025 at 4:53 pm in reply to: “Generate with AI” not functioning #208689

Nayeem Riddhi
Moderator

Hello Colt West,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Sep 25, 2025 at 3:20 pm in reply to: Translate Button “View details” #208687

Nayeem Riddhi
Moderator

Are you using any link template in your shortcode? Please kindly check and let me know.

Thank you and regards

Viewing 25 posts - 176 through 200 (of 19,855 total)
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