Hi,
Please try to activate or deactivating other plugins, if there any conflicts remain. then please let me know if you find there any solution.
Thanks.
Hi,
You have mentioned that you are using this shortcode [wpdm-archive button_style="default" link_template="link-template-default" items_per_page="10" cat_view="compact" order="desc" cols="2"], if you are trying to change link-template-default, you have to edit from download-manager\tpls\link-templates. please let me know.
Thanks.
Hello,
Are you trying to copy download manager template files or wpdm-archive-page plugin template files in your theme, please let me know.
Thanks.
Hi,
Custom redirection option is not possible yet with the modal login, but we are adding the option with the next update of the plugin.
Thanks.
Are you talking about the frontend, adding a new package? Please let me know.
Thanks.
Try 2 different downloads, then refresh the page. Don’t click on the same link multiple titles, repeated click on the same link in the same session will be counted as one.
Thanks.
Hello,
Please, give your temporary wp-admin login details in private reply for checking.
Thanks.
Glad to hear this 🙂
Hi,
If you want to translate the WPDM plugin, you can use a better translatable plugin, WPDM is a fully translatable plugin. and if you want to use WordPress default login page, you have to select None Selected option like the image

Thanks.
Hello,
If you want to cancel your subscription, please mail your order ID to support@wpdownloadmanager.com or send an order note from your order details page.
Thanks.
Hi,
You can load your scripts for the specific pages with this code,
function my_scripts() {
if( is_page( array( 'about-us', 'contact', 'management' ) ) ){
wp_enqueue_script( 'script-name', 'path/to/example.js', array(), '1.0.0', true );
}
}
add_action( 'wp_enqueue_scripts', 'my_scripts' );
you can do it from download-manager/download-manager.php file using registerScripts function or enqueueScripts function. hope it will help you.
Thanks.
Hi,
Please follow these steps to update, I hope it will help you,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
The auto-update has been enabled for the latest version.
Thanks.
No, not get your private reply. Ok, if it has been in the pending list, I will approve it soon.
Thanks.
Hello,
There might be an issue with your site, our testing server with administrator role working fine with all templates. I will check your site soon. Please have a little patience.
Thanks.
Hello,
I have tested here with your provided Gravity form,
http://wpdmpro.w3eden.com/download/gravity-form/

Please check.
Thanks.
OK, I have found the issue. I will update you soon about the matter.
Thanks.
Ok, I will check the issue and update you soon.
Thanks.
Hi,
It seems to look from my side like this,

However, I will further look into the issue.
Thanks.
Hello,
Please, download this script https://pastebin.com/tWN24YcB and paste it in download-manager/assets/js/ plugin directory, hope your problem will be solved. the file will be overwritten the front.js. if your problem doesn’t solve, please let me know.
Thanks.
Hi,
Instead of apostrophes, you can use _, - etc which are relative. If you badly need this you can contact support@wpdownloadmanager.com.
Thanks.
Hello,
Which custom template CSS is not working? I have tested with the page template with the latest version. IT is working fine from my side. please let me know. if possible, Please, give your temporary wp-admin login details in private reply for checking.
Thanks.
Hi,
Which version you are using? if possible, Please, give your temporary wp-admin login details in private reply for checking.
Thanks.