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Nayeem Riddhi

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Mar 15, 2020 at 6:46 am in reply to: Keep document title but remove page_link? #122073

Nayeem Riddhi
Moderator

Ok, glad to hear that 🙂

Mar 15, 2020 at 6:45 am in reply to: How do I get the button to “open” instead of “download” the file? #122072

Nayeem Riddhi
Moderator

Hi,

If you set the master setting for open in browser. it will do work for all global default links. however, you can change the link behaviour through editing templates.

Thanks.

Mar 15, 2020 at 6:05 am in reply to: Bulk Export & Import #122026

Nayeem Riddhi
Moderator

Yes, For working download link you have to set download files in your server as it was saved before like wp-content\uploads\download-manager-files also other option like select from server option. after all, you have to set as per link set.

Thanks.

Mar 15, 2020 at 5:30 am in reply to: Cannot change Link template after Download manager Pro renewed #122024

Nayeem Riddhi
Moderator

Hi,

You have said it should show column 3, but you have selected one-third column, it should view the col-md-4 of col-md-12. Please let me know.

Thanks.

Mar 14, 2020 at 6:41 pm in reply to: How to use Form Lock? #122016

Nayeem Riddhi
Moderator

Hi,

Your site has been adjusted. I have put the CSS in your theme style.css. And for adjusting lock loading image I have edit some code in plugin front.js. Please check.

Thanks.

Mar 14, 2020 at 5:21 pm in reply to: How to display uploaded files on the user dashboard page #122015

Nayeem Riddhi
Moderator

Hi @maria4adonis,

You can see using this shortcode [wpdm_frontend] user-uploaded files as the image attached. also, you can see Downloads as well as Downloads-history using [wpdm_user_dashboard] this shortcode. Furthermore, you can also see the download-history from the admin panel Downloads > Stats > download-history. I hope this will help you.

Thanks.

Mar 14, 2020 at 4:12 pm in reply to: Icons are missing from downloads page #122014

Nayeem Riddhi
Moderator

Hi,

Your problem has been solved. In your custom Enfold theme in functions.php line number 710-715, a function

if ( ! function_exists( 'rs_modify_wpdmpro_meta' ) ) {
	function rs_modify_wpdmpro_meta() {
		add_meta_box( 'wpdm-settings', __( 'Package Settings', "wpdmpro" ), 'rs_wpdm_meta_box_package_settings', 'wpdmpro', 'normal', 'low' );
	}
}
add_action( 'admin_init', 'rs_modify_wpdmpro_meta', 99 );

was conflicting. I have just commented out it. Now all tabs are working everywhere. Please check.

Thanks.

Mar 14, 2020 at 3:28 pm in reply to: Just moved servers and now all downloads produce file-not-found.txt #122012

Nayeem Riddhi
Moderator

Are the files attached like this or the attached file missing?

img

Mar 14, 2020 at 3:11 pm in reply to: “there has been a critical error” with protection options #122008

Nayeem Riddhi
Moderator

Hi,

I can’t able to access via FTP, giving FATAL ERROR: Received unexpected end-of-file from SFTP server, couldn't connect to the server. Please check and let me know.

Thanks.

Mar 14, 2020 at 2:56 pm in reply to: Just moved servers and now all downloads produce file-not-found.txt #122007

Nayeem Riddhi
Moderator

Which option has been used for uploading files?

img

Mar 14, 2020 at 2:52 pm in reply to: Just moved servers and now all downloads produce file-not-found.txt #122005

Nayeem Riddhi
Moderator

Have you used select from server for attaching files?

Mar 14, 2020 at 2:45 pm in reply to: Just moved servers and now all downloads produce file-not-found.txt #122003

Nayeem Riddhi
Moderator

Oh, then you should use a good FTP for transferring files one server to another.

Mar 14, 2020 at 2:42 pm in reply to: Just moved servers and now all downloads produce file-not-found.txt #122001

Nayeem Riddhi
Moderator

Hi,

How many packages you have, is there the old server still have the download files in the server? If the download files are less you can just update them one by one otherwise you can use a good FTP app for transferring files one to another server.

Thanks.

Mar 14, 2020 at 1:53 pm in reply to: “there has been a critical error” with protection options #121999

Nayeem Riddhi
Moderator

Oh missed the topic, i am going to check it today.

Thanks.

Mar 14, 2020 at 1:50 pm in reply to: Videos not playing in Chrome #121997

Nayeem Riddhi
Moderator

Hi,

We have found the issue. soon we will try to update you.

Thanks.

Mar 14, 2020 at 1:37 pm in reply to: Form lock not working #121996

Nayeem Riddhi
Moderator

Hi,

I have tested with https://www.pegamento.nl/download/wpdm-test/, this package with live form plugins. It working fine. also, I can download the file from the email. please let me know.

Thanks.

Mar 14, 2020 at 5:47 am in reply to: Bulk Export & Import #121988

Nayeem Riddhi
Moderator

Please select only the Downloads radio button for exporting packages.

Thanks.

Mar 14, 2020 at 5:26 am in reply to: Upon logging in to the User Dashboard, redirect to “My Downloads” view #121986

Nayeem Riddhi
Moderator

Parameter of your redirect is working. however, it also can be done through customizing the templates code for redirection.

Thanks.

Mar 14, 2020 at 5:10 am in reply to: Again lost template after moving site to another domain #121985

Nayeem Riddhi
Moderator

Hi,

Can you follow this step and let me know if it works for you,

1 ) Deactivate and delete the version you are using. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

I think it will help you.

Thanks.

Mar 14, 2020 at 4:51 am in reply to: How to disable Category Archive pages #121984

Nayeem Riddhi
Moderator

Hi,

Please put this code in your theme functions.php, it will disable your individual category archives

add_filter( "register_taxonomy_args", function($args, $taxonomy, $object_type){
    if($taxonomy === 'wpdmcategory'){
        $args['public'] = false;
    }
    return $args;
}, 10, 3 );

Thanks.

Mar 14, 2020 at 2:56 am in reply to: I can’t figure out how to update my plugin #121983

Nayeem Riddhi
Moderator

Welcome 🙂

Mar 14, 2020 at 2:53 am in reply to: I can’t figure out how to update my plugin #121981

Nayeem Riddhi
Moderator

Hi,

Please follow these steps to update, I hope it will help you,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

The auto-update has been enabled for the latest version.

Thanks.

Mar 14, 2020 at 2:46 am in reply to: Template #121979

Nayeem Riddhi
Moderator

Hi,

It may be caused because of any plugin script conflict. if possible, Please give your temporary wp-admin login details in a private reply for checking.

Thanks.

Mar 14, 2020 at 2:44 am in reply to: How to edit a template style? #121978

Nayeem Riddhi
Moderator

Hi,

You can copy the related class and CSS, then just put it in your Theme style.css in the bottom part. And never forget to make it important like margin-bottom: 1rem !important;.

Thanks.

Mar 14, 2020 at 2:33 am in reply to: Author Page returns 404 #121976

Nayeem Riddhi
Moderator

Hi,

We have found the issue. In the next update, we are fixing that issue.

Thanks.

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