Page 745 – WordPress Download Manager

Mar 28, 2020 at 9:27 am in reply to: Project Navigation #122963

Nayeem Riddhi

Moderator

Hi,

Have you changed the theme or deleted the new single-wpdmpro.php file. I have adjusted with a new one. Please check

Thanks.

Mar 28, 2020 at 8:50 am in reply to: File List #122962

Nayeem Riddhi

Moderator

Hi,

If you want to show all the files of a package you should use [file_list] template tag in your page template or link template. Then you will able to see the individual files for download.

Thanks.

Mar 28, 2020 at 6:04 am in reply to: Charged twice for order Order for WP Download Manager #122954

Nayeem Riddhi

Moderator

Hi,

please any payment related query mail to support@wpdownloadmanager.com. I hope you will get help.

Thanks.

Mar 28, 2020 at 5:51 am in reply to: Charged twice for order Order for WP Download Manager #122950

Nayeem Riddhi

Moderator

Hi,

Please mail there, payment processing or subscription maintain processing support available there.

Thanks.

Mar 28, 2020 at 4:08 am in reply to: Weird text in email subject in gmail #122944

Nayeem Riddhi

Moderator

Hi,

There is no text in email templates contained “lorem ipsum” and whole the plugin also except in a CSS file. I think it is coming from WordPress email settings or maybe SMTP configuration settings.

Thanks.

Mar 27, 2020 at 4:59 pm in reply to: Possibility to open or download #122935

Nayeem Riddhi

Moderator

Hi,

Tomorrow I will try to update about this. is it possible or not for both functionality with open and download link simultaneously.

Thanks.

Mar 27, 2020 at 4:55 pm in reply to: Ability to Alpha-sort #122933

Nayeem Riddhi

Moderator

Hi,

I have checked but, it is a column issue. If you chunk some values into column it will show side by side and bootstrap is doing so. Otherwise, you can do it giving cols value 1 and then the width adjusting of that section. column basically chunk column value side by side.

Thanks.

Mar 27, 2020 at 4:51 pm in reply to: Invalid Key #122932

Nayeem Riddhi

Moderator

Hi,

Try again login/logout from your site admin and please check if it works for you.

Thanks.

Mar 27, 2020 at 3:52 pm in reply to: Turn off auto-renewal on billing #122930

Nayeem Riddhi

Moderator

Hello,

If you want to cancel your subscription, please mail your order ID to support@wpdownloadmanager.com or send an order note from your order details page.

Thanks.

Mar 27, 2020 at 3:45 pm in reply to: WPDM – Amazon s3 Suddenly Not Connecting #122929

Nayeem Riddhi

Moderator

Glad to hear that, your problem has been solved.

Mar 27, 2020 at 3:03 pm in reply to: Author profile url is not working #122927

Nayeem Riddhi

Moderator

Hi,

We have found that issue earlier, author page related issue. we will try to update it in the next release.

Thanks.

Mar 27, 2020 at 1:53 pm in reply to: Display list of categories with their images #122923

Nayeem Riddhi

Moderator

Hi,

There is also available widgets that will help you show packages in the sidebar, footer or anywhere widgets enabled area. Have you checked that? please let me know.

Thanks.

Mar 27, 2020 at 1:41 pm in reply to: WPDM DROPBOX + LAZY DOWNLOAD NOT WORK #122921

Nayeem Riddhi

Moderator

Hello,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Mar 27, 2020 at 10:50 am in reply to: Charged twice for order Order for WP Download Manager #122916

Nayeem Riddhi

Moderator

Hello,

If you want to cancel your subscription, please mail your order ID to support@wpdownloadmanager.com or send an order note from your order details page.

Thanks.

Mar 27, 2020 at 10:47 am in reply to: Blocked Emails Locking Up #122915

Nayeem Riddhi

Moderator

Hi,

Does it get frozen? Please let me, if possible, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Mar 27, 2020 at 10:39 am in reply to: Problem: displaying categories #122913

Nayeem Riddhi

Moderator

Hi @fi-lo,

If you are facing CSS problem. please try to adjust from Settings > User Interface switching bootstrap version, enabling/disabling scripts/styles. Please check and let me know.

Thanks.

This reply was modified 5 years, 7 months ago by Nayeem Riddhi.

Mar 27, 2020 at 10:19 am in reply to: Download link in the mail cannot work #122906

Nayeem Riddhi

Moderator

Ok, If it is your less important plugin. please deactivate it. and let us know if need further assistance.

Thanks.

Mar 26, 2020 at 4:30 pm in reply to: Not able to upload files above 50 MB #122857

Nayeem Riddhi

Moderator

Hi,

You can adjust it from php.ini file setting these options,

upload_max_filesize = 128M
post_max_size =64M

I hope it will help you. you can also increase your value as your choice.

Thanks.

Mar 26, 2020 at 3:13 pm in reply to: Download link in the mail cannot work #122851

Nayeem Riddhi

Moderator

Why popup is not working? It was working previous time. Have you installed any plugin recently?

Mar 26, 2020 at 3:02 pm in reply to: Newsletters and AutoResponder bug #122849

Nayeem Riddhi

Moderator

Hi,

What PHP error showing in the console log? please attach a screenshot.

Thanks.

Mar 26, 2020 at 2:57 pm in reply to: Backend issue with Elementor – previewing a template #122848

Nayeem Riddhi

Moderator

Hello,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Mar 26, 2020 at 2:52 pm in reply to: Problem with upgrade #122847

Nayeem Riddhi

Moderator

Hi,

Please follow these steps for upgrading the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from Downloads > Settings > Updates tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

Thanks.

Mar 26, 2020 at 2:45 pm in reply to: PDF Watermark messes up links in the pdf #122846

Nayeem Riddhi

Moderator

Hi,

Which plugin making it conflict? Please let me know.

Thanks.

Mar 25, 2020 at 9:03 pm in reply to: “there has been a critical error” with protection options #122835

Nayeem Riddhi

Moderator

Hi,

I have checked your issue. For LinkedIn and Twitter there giving a server error message.