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Nayeem Riddhi

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Mar 11, 2020 at 2:43 am in reply to: Problem with Apps Shop Theme #121774

Nayeem Riddhi
Moderator

Hello,

Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Mar 10, 2020 at 5:27 pm in reply to: I have download-not-available.txt when i want to download a file #121765

Nayeem Riddhi
Moderator

Hi,

No need to mess up with the database, the files are less which are causing the issue. you can adjust those manually.

Thanks.

Mar 10, 2020 at 5:23 pm in reply to: Cannot change Link template after Download manager Pro renewed #121764

Nayeem Riddhi
Moderator

Hello,

Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Mar 10, 2020 at 5:22 pm in reply to: Downloading Page forces your downloads to be served from a separate page #121763

Nayeem Riddhi
Moderator

Hi,

Can you explain it a little bit more?

Thanks.

Mar 10, 2020 at 5:19 pm in reply to: How do I get the button to “open” instead of “download” the file? #121762

Nayeem Riddhi
Moderator

Hi,

1. For Opening file instead of downloading you have an option in the Settings > Basic Settings under the File Download option Open In Browser.
2. For pdf viewer, you can follow this add on doc, https://www.wpdownloadmanager.com/download/wordpress-pdf-viewer/, use doc_preview for your pdf viewer.
3. For opening in a new window, you can follow this doc, https://www.wpdownloadmanager.com/doc/template-files/, by default, you are using link-template-default.php for link template and page-template-default.php for the page template. As documentation, you have to copy the file in the theme directory naming a folder called download-manager, then paste it in tpls>page-templates for page template or tpls>link-templates for link template. And you have to replace [download_link] with <a href="[download_url]" class="btn btn-primary" target="_blank">[link_label]</a> in related php file.

Thanks.

Mar 10, 2020 at 5:08 pm in reply to: Upload History #121761

Nayeem Riddhi
Moderator

Hi,

for template hierarchy, you can follow this doc, https://www.wpdownloadmanager.com/doc/template-files/. Please let me know.

Thanks.

Mar 10, 2020 at 5:06 pm in reply to: Problem with reporting – view vs. download counts #121760

Nayeem Riddhi
Moderator

Hi,

View Count indicates you how many times the package has been viewed.
and Download Count indicates you how many times the package has been downloaded.

Thanks.

Mar 10, 2020 at 3:27 pm in reply to: How to give permissions to generate password in frontend? #121753

Nayeem Riddhi
Moderator

However, for now, you can adjust it declaring in wp-config.php file like this, define('WPDM_MENU_ACCESS_CAP','subscriber');, for subscriber define('WPDM_MENU_ACCESS_CAP','edit_posts');, for editor role, and define('WPDM_MENU_ACCESS_CAP','read');, for user role. But for now we recommend you to use define('WPDM_MENU_ACCESS_CAP','edit_posts');, for editor role.

Thanks.

Mar 10, 2020 at 3:02 pm in reply to: Click ‘preview’ to view template and I see my homepage, no preview of template #121748

Nayeem Riddhi
Moderator

Hi,

you can see the templates preview from here.

img

and also can select the link templates or page templates from here,

image

Thanks.

Mar 10, 2020 at 2:55 pm in reply to: Icons not changing inside the packages #121747

Nayeem Riddhi
Moderator

Hi,

Are you using this add on, https://www.wpdownloadmanager.com/download/wp-pro-membership/, for your user subscription?

Mar 10, 2020 at 2:52 pm in reply to: How to give permissions to generate password in frontend? #121746

Nayeem Riddhi
Moderator

Hello,

We have found that issue. we will try to update it soon.

Thanks.

Mar 10, 2020 at 9:40 am in reply to: Upload History #121735

Nayeem Riddhi
Moderator
This reply has been marked as private.
Mar 10, 2020 at 6:27 am in reply to: I have download-not-available.txt when i want to download a file #121727

Nayeem Riddhi
Moderator

Hi,

Which packages are giving download-not-available.txt, those are not attached files yet. I have checked them. Please check and let me know.

Thanks.

Mar 10, 2020 at 5:52 am in reply to: Upload History #121726

Nayeem Riddhi
Moderator

Same result. Showing Invalid Username. Can’t able to access.

Thanks.

Mar 10, 2020 at 5:42 am in reply to: Link Template Styling Stops Working After Update to 5.0.7 #121725

Nayeem Riddhi
Moderator

@debrareed, Ok, glad to hear that your problem also has been solved.

Mar 10, 2020 at 5:39 am in reply to: Icons not changing inside the packages #121724

Nayeem Riddhi
Moderator

Hi,

Icon will be available in package single shortcode when you will use it in page or post. It uses the [icon] tag via the link template.

Thanks.

Mar 10, 2020 at 4:09 am in reply to: Special Pack purchased, add-ons included aren’t showing up. #121719

Nayeem Riddhi
Moderator

Hi,

Which problem you are facing? You can add a new package Downloads > Add new and other options, as usual, you can adjust. Please let me know.

Thanks.

Mar 10, 2020 at 3:52 am in reply to: Lazy Download Not Working #121718

Nayeem Riddhi
Moderator

Hi,

We have found the issue. There is a compatibility issue between Dropbox and Lazy Download add-on. It will be fixed on the next update. However, in the meanwhile, you can use other option like server select, local select file or media library.

Thanks.

Mar 10, 2020 at 2:52 am in reply to: Lazy Download Not Working #121716

Nayeem Riddhi
Moderator

Hi,

Please create a new package. from now it will work.

Thanks.

Mar 9, 2020 at 5:11 pm in reply to: Slow upload speed #121706

Nayeem Riddhi
Moderator

Hi,

I think this your Internal Server Error, please adjust the option from php.ini file, like max_input_time,max_execution_time, upload_max_filesize, or post_max_size. Please check and let me know.

Thanks.

Mar 9, 2020 at 5:06 pm in reply to: Business License renewed on Feb 14, 2020… Expired? #121704

Nayeem Riddhi
Moderator

Hi,

If you are facing a problem with subscription, please mail your order ID to support@wpdownloadmanager.com or send an order note from your order details page.

Thanks.

Mar 9, 2020 at 5:04 pm in reply to: BUY ALL ADDONS PACK #121702

Nayeem Riddhi
Moderator

Hi,

I have replied in your Download manager pro ticket.

Thanks.

Mar 9, 2020 at 5:02 pm in reply to: Icons not changing inside the packages #121701

Nayeem Riddhi
Moderator

Hi,

Are you missing or facing trouble with icons from Package Settings > Icons? please let me know. if possible, Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Mar 9, 2020 at 4:51 pm in reply to: Categories not displaying in Directory Add-on #121699

Nayeem Riddhi
Moderator

This issue is weird, I will try to check it from the code tomorrow.

Thanks.

Mar 9, 2020 at 4:48 pm in reply to: Bulk import: partial importation #121698

Nayeem Riddhi
Moderator

Hi,

I think you have a previous topic for this, please attach your CSV file here, I will try to check it.

Thanks.

Viewing 25 posts - 18,576 through 18,600 (of 19,619 total)
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