Please kindly let me know, if any issue persists from your side still now.
Thank you and kind regards
Please kindly check the other active plugins too. Please kindly check and let me know.
Thank you and regards
I think it may have a conflict between your plugins or theme. Am I able to or can you please enable/disable other plugins for checking, you may also switch theme to another for checking. Please kindly check and let me know.
Thank you and kind regards
Hello Bostjan,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Thank you
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Form Lock also making trouble from our testing site, For confirmation, can you please check this process? please enable/disable other plugins for checking, you may also switch theme to another for checking if any conflict remains. Please kindly check and let me know.
Thank you and kind regards
Hello Again,
For #1, You can check articles how to format emails that don’t lead to going to a spam folder, one of article you can check here, https://nethunt.com/blog/how-to-make-sure-your-emails-dont-go-to-spam/
For #2, You can try email template right column template variables, like {{name}}
{{username}}
{{user_first_name}}
, somehow on our test site email notification not working. Please kindly check from your end.
For #3, For link label change, you can try it from the packages settings as I image attached,
For #4, For download link expiration, please adjust Private Download Link Expiration Period: as I image attached,
For #5, Yes you can try any top level translation plugin.
Please kindly check and let me know.
Thank you and kind regards
If possible, please, give your temporary wp-admin login details in a private reply to check the issue. Am I able to enable/disable others active plugins/theme? Please kindly check and let me know.
Thank you and kind regards
Does it showing There is a new version of WPDM - Dropbox Explorer available. Update now ( v1.5.9 )
message still now? Please kindly check and let me know.
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The sample CSV file should work, please kindly check if any columns are misconfigured or misspelled. Please kindly check.
Thank you and kind regards
Hello Patrick Reilly,
Hope you are well. Thanks for staying with us. However, for showing the attached file list with the package, you can use this [file_list]
template tag in your page/link template. Please kindly check and let me know.
Thank you and kind regards
If the option is not available, you can also take our customization service request here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. Please kindly check and let me know.
Thank you and kind regards
Can you please kindly enable/disable style/scripts from Downloads > Settings > user interface
? Please kindly check and let me know.
Thank you and kind regards
Can you please kindly share the related package URL? Please kindly check and let me know.
Thank you and kind regards
For now, we have not such feature for normal download, however, it is nice feature, you can also keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/ for this. Please kindly check and let me know.
Thank you and kind regards
Hello Phil Chandler,
Hope you are well. Thanks for writing to us. I have checked this page, https://www.dales-eaves.co.uk/eaves-detailing/ downloading from firefox, it is downloading properly as expected. Please kindly delete your site cache. Please kindly check then and let me know.
Thank you and kind regards
Hello Götz Anders,
Hope you are well. Thanks for writing us. Are you talking about normal download package or premium selling package? Please kindly check and let me know.
Thank you and kind regards
Hello Tia Williams,
Hope you are well. Thanks for writing to us. Can you please kindly check this add-on, if it helps you.
Please kindly check and let me know.
Thank you and regards
Thanks for your suggestions. We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any queries.
Thank you and kind regards
Hello Ryan,
Can you please elaborate what you are trying to get , I have adjusted what you are trying, Please elaborate what you are facing, Please kindly check and let me know
Thank you and regards
Please kindly check now without login, https://artizin2.mysites.io/download/wpdm-test/, I have adjusted Login Required Message from Downloads > Settings > General
, Please kindly check and let me know.
Thank you and kind regards